[HondaMarkW]

My 2020 had infotainment and speedometer black out 2x in first 300miles. The dealer was very good about fixing and had Honda Field tech come to verify repair and replacement of harness pin connectors. Had issues with dash cracking (which they also fixed after I almost strangled the service manager) as well during the repair. In the end they extended the 3/36 bumper-bumper to match the drivetrain 5/60 warranty and I have had no issues since repair was completed. I believe Honda is tracking this closely and has a real fix at this point to the MOST Bus network system which causes failure. Pilot is very nice but if problems come back we will dump it in a hurry.

6/18/2021
I have had my 9K 2020 Elite Pilot in 3 times already to Re-Do or attempt to repair wiring
harnesses, pin connectors and adapters. It appears the real root cause is likely a faulty
wiring harness that has too many ohms of resistance that causes domino effect of system
failures. Driving down the road ALL electronics go black.....radio turns off, NAVI stops working
and also dropped my calls when linked to car phone feature.

Now it is the 4th time that all my systems have failed....HONDA Dealer advise me they now have
4 different connectors that they are working with to resolve the issue....with no guarantees.

Honda is in the midst of a Class Action Law Suit on this one, here in Arizona it qualifies for Lemon
Law Protection according to my conversation with Attorney General yesterday.

Honda Customer Service advised me it may take 2 to 6 months to process my request for BUY BACK.
I have been a Honda customer for 41 years. I worked at Honda Dealer for 11 years...first time I ask
Honda to help me they basically are blowing me off. Getting ready to divorce Honda and switch to Hyundai.

 

[SGM]

6/18/2021
I have had my 9K 2020 Elite Pilot in 3 times already to Re-Do or attempt to repair wiring
harnesses, pin connectors and adapters. It appears the real root cause is likely a faulty
wiring harness that has too many ohms of resistance that causes domino effect of system
failures. Driving down the road ALL electronics go black.....radio turns off, NAVI stops working
and also dropped my calls when linked to car phone feature.

Now it is the 4th time that all my systems have failed....HONDA Dealer advise me they now have
4 different connectors that they are working with to resolve the issue....with no guarantees.

Honda is in the midst of a Class Action Law Suit on this one, here in Arizona it qualifies for Lemon
Law Protection according to my conversation with Attorney General yesterday.

Honda Customer Service advised me it may take 2 to 6 months to process my request for BUY BACK.
I have been a Honda customer for 41 years. I worked at Honda Dealer for 11 years...first time I ask
Honda to help me they basically are blowing me off. Getting ready to divorce Honda and switch to Hyundai.

Sorry to hear this . I had to fight with corporate to get someone to fix mine ( before the recall) . Did you hear about the soy based wire coatings on their wires? Rats are attracted to them and chewing through the casing and causing shorts.

 

[HondaMarkW]

Sorry to hear this . I had to fight with corporate to get someone to fix mine ( before the recall) . Did you hear about the soy based wire coatings on their wires? Rats are attracted to them and chewing through the casing and causing shorts.

Yes, rodents are bad news, especially in colder climate or times of year.

And of course American Honda Finance still wants their money even though my car can't/won't go on vacation to Florida...due to all the system failures....

 

[SGM]

Yes, rodents are bad news, especially in colder climate or times of year.

And of course American Honda Finance still wants their money even though my car can't/won't go on vacation to Florida...due to all the system failures....

They should provide you a loaner or rental. Every time I took mine in they gave me one. The very LEAST they can do

 

[2ndEdition]

6/18/2021
I have had my 9K 2020 Elite Pilot in 3 times already to Re-Do or attempt to repair wiring
harnesses, pin connectors and adapters. It appears the real root cause is likely a faulty
wiring harness that has too many ohms of resistance that causes domino effect of system
failures. Driving down the road ALL electronics go black.....radio turns off, NAVI stops working
and also dropped my calls when linked to car phone feature.

Now it is the 4th time that all my systems have failed....HONDA Dealer advise me they now have
4 different connectors that they are working with to resolve the issue....with no guarantees.

Honda is in the midst of a Class Action Law Suit on this one, here in Arizona it qualifies for Lemon
Law Protection according to my conversation with Attorney General yesterday.

Honda Customer Service advised me it may take 2 to 6 months to process my request for BUY BACK.
I have been a Honda customer for 41 years. I worked at Honda Dealer for 11 years...first time I ask
Honda to help me they basically are blowing me off. Getting ready to divorce Honda and switch to Hyundai.

Hey I'm going through the same thing in Arizona with Honda. We just contacted a lawyer which you should to. The Arizona Lemon law makes the car dealership pay for your attorneys fee's so it's little financial risk to you.

 

[Upahilljill]

I finally got the infotainment fixed on monday.They had a field tech specialist from corporate come after 3 weeks of complaining and threatening to sue.3 days so far so good.

It will last for about a month. I have had it fixed twice and now they will not take it in saying there are no parts. This time the sound is continual popping and the radio goes completely out.