Honda Pilot - Honda Pilot Forums banner
Cancel
Create thread New Garage Forums

Elite shuts off at stop light

Jump to Latest
21 - 40 of 314 Posts
#21 ·
Chekraze said:
No we have not disabled the start stop. If they can’t fix this I’m going to try manually disabling it on every drive and see if the problem doesn’t rear its head


Sent from my iPhone using Tapatalk
Click to expand...
Thanks. Let us know what, if anything, the dealer says this time and what you decide to do. Everyone who has this issue should call Honda customer assistance so at least they know multiple cases of this happening. Since Honda seems incapable and unwilling to do anything about this issue, seems the only options are to bring a case against Honda in court or just get rid of the car and buy another brand. I don't trust Honda anymore after their response so far.
 
Discussion starter · #22 ·
The dealer still has our car and not sure if they were able to replicate the problem yet. We will call Honda customer service. If you have the phone number go ahead and post it on here so all of us can make that investment of time and call. Seems like Honda quality just isn’t what it used to be


Sent from my iPhone using Tapatalk
 
Discussion starter · #23 ·
kmc27 said:
So Honda customer service is a complete waste of time so far. The case manager said because the dealer is unable to replicate the issue, they advised that the next time the car stalls we should not attempt to restart the car but should instead call Honda roadside assistance and have the car towed to the dealer so the dealer can examine the car in that exact state where it has stalled. The case manager said we should pull over to the side of the road but we tried to explain that we can't pull over because the car has stalled. So she just said we should call roadside assistance.
Click to expand...


Ridiculous advice. This always happens right at a busy intersection with signal light and cars behind us get angry and start honking occasionally


Sent from my iPhone using Tapatalk
 
#25 ·
Chekraze said:
The dealer still has our car and not sure if they were able to replicate the problem yet. We will call Honda customer service. If you have the phone number go ahead and post it on here so all of us can make that investment of time and call. Seems like Honda quality just isn’t what it used to be


Sent from my iPhone using Tapatalk
Click to expand...
Honda customer services is 1-800-999-1009.
 
#26 · (Edited)
Chekraze said:
Ridiculous advice. This always happens right at a busy intersection with signal light and cars behind us get angry and start honking occasionally


Sent from my iPhone using Tapatalk
Click to expand...
Yeah, no kidding. The case manager was completely unhelpful and didn't care at all. She actually thought that was good advice. I submitted a complaint online to the National Highway Traffic Safety Administration (NHTSA) at https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I recommend each of you do the same and maybe they will force Honda to do something.
 
#27 · (Edited)
kmc27 said:
Yeah, no kidding. The case manager was completely unhelpful and didn't care at all. She actually thought that was good advice. I submitted a complaint online to the National Highway Traffic Safety Administration (NHTSA) at https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I recommend each of you do the same and maybe they will force Honda to do something.
Click to expand...
Its actually the National Highway Traffic Safety Administration (NHTSA) where you can file the complaint.
 
#28 ·
Just picked my car up from dealer after they replaced the fuel injectors. The manager had a theory which he is really not sure about but suggested that perhaps maybe the idle stop stalling issue might be related to some minor front end damage resulting in the hood being recognized that it is open (even though it is not) and that would disable the engine restart. He said one of the things that would prevent the engine restart is if the car thinks the hood is open then the engine will not restart. He said there is some minor damage to the front end of the car and along the driver side that looks like it is affecting the hood and might be causing the car to falsely think the hood is open sometimes. Again just a theory since not really sure when this damage to the car occurred since it is minor and not from a major accident or anything. So he suggested fixing that to see if still get the problem again. Would have to go through insurance.

Has anyone else with the idle stop stalling issue had any front end damage to the car? Or have any dealers suggested anything similar? Trying to determine if any link or any validity to this theory.
 
Discussion starter · #29 ·
Very interesting theory. I’ll pass the info on to our service department. We did have some minor front end damage but I’m not sure this problem coincided with that or not


Sent from my iPhone using Tapatalk
 
#31 ·
#33 ·
This past weekend the Pilot needed to be jump started twice because the car failed to start. Different than the idle stop engine restart failures we've had since this happened when trying to start the car from the off position, not when using the idle stop. Once on Friday afternoon and again on Sunday afternoon. Car is at the dealer today. Battery came up as failing (not a surprise) so they are replacing the battery. Not sure if the battery is related to the idle stop problem. The battery never registered as a problem when the car was in previously for the idle stop problem.
 
#34 ·
I have a 2016 Touring and about 4 months ago I had my first stahl when the engine was trying to restart. Since then I have had about 50. I took it in and they said they could see that it stalled a few times, but could not reproduce the problem while test driving it. They did a reset on the computer. That did nothing and the problem continues. I now have a problem starting the car also. When I push the start button, most of the times the car starts, but many times now the dash lights come on, but no engine start. I have to push it 3-4 times to get it to start. What kind of system did they install in our cars that is already going south? I am taking it in on Monday and leaving it for the week. I will let you know the results, but from the look of this thread they cannot figure it out, or do not want to tell us what the real problem is. This sucks and is dangerous!
 
#35 · (Edited)
So our 2016 Touring just starting stalling at the beginning of the summer. We just took it to the dealer last week and received the "we can't replicate the stalling, please bring it back when it happens again." They checked the battery and found it healthy. It seems like it is something other than a battery issue since the lights still work and the screens still light up when suppressing the brake peddle. A couple times, the car has refused to restart until several minutes after the stall and sometimes it has taken several presses of the "Start" button before it finally engages the starter.

I just submitted a safety report to the NHTSA since it is a major safety issue to stall in the middle of a busy intersection which is what happened to us twice.
 
#36 ·
As a side note: I noticed that the engine seemed to be very hot when I opened the hood yesterday following the stall in a busy intersection. Others have reported some overheating due to the transmission issues in the Touring and Elite. We had our transmission replaced last year due to the recall but I wonder if there is any link between engine temperature and stalling. I am just trying to grab at some other ideas since it seems that the stalling is not directly related to the battery.
 
#37 · (Edited)
Disabling Auto stop

For those of you who have been having these issues and don't want the Auto stop feature anyway, you might try this. It works and pretty well shows that the front end damage may very well have something to do with the engine not wanting to restart after the auto stop engages... https://www.piloteers.org/forums/1574937-post38.html
 
#38 · (Edited)
Class Action Lawsuit

I have had my 2016 Touring in the shop since last Monday! This is my second visit for this problem! When I got it there I told him again, not only does my Pilot stall when I stop and the automatic idle shut down kicks in, it now takes 3-4 pushes of the start button for the engine to start. "Luckily", he got in and tried to start it and it would not start.

I have not had a call from them the entire week saying they have found what the problem was and that they fixed it. From everyones post on this thread and other threads about this problem here, not one person had had their Pilot fixed that had this problem!

I have contacted a Lemon Law lawyer since I live in California. What would you all think of a class action lawsuit? This problem is a dangerous one. Imagine you are stopped and you see a car/truck coming at you and you want to step on the gas and get out of there! The car stalls! A bit far fetched, but imagine there is a traffic jam and you end up on railroad tracks and can't start the car without going through the whole routine of putting it in park, putting your foot on the brake and pressing start again, which in my case may take longer since it does not always start with that push. Not Ok and I think there might be many more scenarios that could happen where you would need to get out of a situation fast, with this problem remains we can't count on the Pilot not stalling.

Any thoughts on a Class Action Lawsuit? My car is 2 ½ years old and I love it, but this is dangerous! And, I for one, do not want to rearrange the wiring in my Pilot. I paid for this feature.



Snow said:
I have a 2016 Touring and about 4 months ago I had my first stahl when the engine was trying to restart. Since then I have had about 50. I took it in and they said they could see that it stalled a few times, but could not reproduce the problem while test driving it. They did a reset on the computer. That did nothing and the problem continues. I now have a problem starting the car also. When I push the start button, most of the times the car starts, but many times now the dash lights come on, but no engine start. I have to push it 3-4 times to get it to start. What kind of system did they install in our cars that is already going south? I am taking it in on Monday and leaving it for the week. I will let you know the results, but from the look of this thread they cannot figure it out, or do not want to tell us what the real problem is. This sucks and is dangerous!
Click to expand...
 
#39 ·
PilotBos said:
So our 2016 Touring just starting stalling at the beginning of the summer. We just took it to the dealer last week and received the "we can't replicate the stalling, please bring it back when it happens again." They checked the battery and found it healthy. It seems like it is something other than a battery issue since the lights still work and the screens still light up when suppressing the brake peddle. A couple times, the car has refused to restart until several minutes after the stall and sometimes it has taken several presses of the "Start" button before it finally engages the starter.

I just submitted a safety report to the NHTSA since it is a major safety issue to stall in the middle of a busy intersection which is what happened to us twice.
Click to expand...
I submitted a safety report to the NHTSA on July 17 for the stalling problem on our 2016 Touring (NHTSA ID Number 11111894). I got the standard "thanks for letting us know about your vehicle" confirmation email, but nothing else. I have urged everyone else who has had this issue to submit a report as well in the hopes that they investigate this issue and force Honda to do something. Go to https://www-odi.nhtsa.dot.gov/VehicleComplaint/ to submit a complaint.

Our car has been in the body shop since July 30 to replace the battery after the car wouldn't start and to fix some minor front end damage. The dealer had a theory that the front end damage maybe affected the hood and that was perhaps causing the problem since the engine won't restart after engaging idle stop if the hood is open. Should hopefully get the car back this week. Plan is to drive the car and see if idle stop problem happens again after replacing the battery and fixing the front end damage. I had called American Honda customer service and they told me to follow dealer's instructions to get the front end damage fixed and let them know when I get the car back and call back if still have the problem.
 
#40 ·
So, just to be clear, not one of us has had our problem solved after taking it in for repair?

This Monday my car will have been in the shop 2 weeks! I have contacted a lawyer and intend to pursue the California Lemon Law...
 
21 - 40 of 314 Posts
About this Discussion
313 Replies
100 Participants
Last post:
TWA
Honda Pilot - Honda Pilot Forums
posts
879K
members
170K
Since
2002
Piloteers.org forum community offers tech info, troubleshooting, modification DIY’s and discussion for the Honda Pilot SUV.
Full Forum Listing
Explore Our Forums
General Honda Pilot Discussions 2016-2022 Pilot 2003-2008 Pilot 2012-2015 Pilot 2009-2011 Pilot