I filled one out for Hyundai seven years ago and was brutally honest with nitpicks. Looking back, I feel bad because my Santa Fe ended up being a fantastic vehicle.

 

I wouldn't feel bad. Perhaps it was feedback like yours that helped Hyundai develop a better vehicle.

 

I would hope a big corporation like Honda appreciates feedback. Good or bad. Used correctly it should help them improve.

Like was mentioned before though, if it's brutal, think of how you'd feel if you got it. If it's a tongue lashing, then scale it back or sit on it before sending it. Nothing wrong with sharing honest feedback, just be respectful.

 

I hope the feedback that they get from this survey, sways Honda to eliminate the dealer model. Offering Honda products Online and delivered to your house. It's amazing how Tesla and Rivian are getting buy without having dealerships trying to "nickel and dime" you to death. Then trying to convince you how much of a "deal" you got.

 

On the other hand, they may treat you with kid gloves to make you a happier customer.

 

Yes I did fill it out

First of all, I would guess it is anonymous. If you read the survey they will probably indicate.

Second, do you really think that if it somehow wasn't, that this dealer is going to target you by somehow messing with your car while you go there for service? C'mon I don't think they would do that, and why would they? I think you are overestimating how much someone is gonna look at a survey. If you're worried, then just be firm but also businesslike in your assessment (meaning, don't take cheap shots or just vent for venting's sake)

If everyone is scared to be honest then how are these friggin dealers gonna get more user friendly?

 

that this dealer is going to target you by somehow messing with your car while you go there for service?

Think again, it happened to my friend.

 

All true comments. I’m gonna write and draft and sit on it for a few days. I’ve only got negative feedback for the finance department. I’m going to say my salesman’s and general manager were great. Thanks for the perspective!

 

Those evaluation forms matter, and they get a lot of attention within the dealership - personal bonuses are at stake. Back in the olden days, I brought my two-year-old 2007 Honda Pilot EX-L, which was still in warranty, in for service. Besides the scheduled service, the struts on the tailgate were already starting to sag. I was waiting for the service. The service rep came out and explained that they were still functional so they wouldn't change them. I looked him straight in the eye and said, if you want a top review when I get called on how happy I was with the service, then you will change the struts. Guess who got new struts? BTW, they failed again as they were undersized for the task, but that was because we kept that Pilot for 15 years . . . That Pilot was the best vehicle I have ever owned. I needed to pry it away from my wife as we experienced two on-road breakdowns, and I wanted her in a more reliable vehicle. I am planning to purchase a 2024 Pilot - either an EX-L or Touring.

 

Yeah. That makes me wonder what tone to strike in giving feedback. Feedback that should be given.

 

Oh, you mean feedback like the rear cargo cover (middle seat storage area) not being attached / hinged? Ya, that stinks. I will give my honest feedback after really getting to know the vehicle. And, they should pay me for it as it would really benefit them!

 

You talking about in the trunk? That is by design so you can put it in the upper or lower position, or so you can flip it over to the "hard" or the "carpet" side. I think it's an awesome design for flexibility. Or maybe I'm not understanding what you are saying

The sales survey is about the sales process though, not the vehicle's design

 

Does this survey focus on the vehicle or the humans involved, or both? I will be finished with the humans in less than 10 hours and I have a lot to say- Good and bad.

 

Just the humans involved as far as I remember. Good luck.

 

I never like the surveys where they said "unless it's a perfect 10 across......" they failed and someone does not get paid. A perfect 10 is worth less, IMO. If my sales guy is good, I want him to get paid. If the restroom stinks a bit, he should still get paid. But I want to be honest to say the restroom stinks and maybe they can work on that.

 

I never fill those out for any type of purchase. Why?

 

Our dealership mentioned we would receive a Honda survey and told us that it was very important for the salesman who sold us our car. I take that to mean there is some financial aspect tied to the survey (likely some bonus).

We have a long-standing relationship with our local dealership and they've always treated us well. I believe that I got a very fair deal on our new TrailSport, and it's nice to know the service dept staff on a first name basis (and not because we need to because of complaints). So I didn't mind providing a positive review.

I think we're lucky to have a somewhat "small town" type of dealer. Their service prices are competitive and the one or two times I've had an issue of some kind they've stepped up and owned it - people are human and mistakes will be made, it's how you handle those kind of things.

 

I work at car dealership. This after visit surveys either after a car purchase or service will affect sales or service person financially. In my honest opinion, survey system is very rigged and it should not exist. Dealerships get incentives if they perform well above certain survey scores, penalized if survey is lower than average such as cutting down vehicle allocations for dealerships(I worked at several dealerships with different brands). I've been working at service department since 2016 and my paycheck had been affected many times(I am talking $1000s difference) simply because parts are not available or vehicle was built wrong and such. Some dealerships will tell their employees to coach customers like "It is my personal report and it affects me and my FAMILY, only 10 is passing score". Yup my previous dealership trained us to say this every time. Some brands, you are not allowed to coach customers. If they get caught, dealership is in big trouble(I think it was Subaru, not sure).
Please give these people 10/10, write a story on comment section if you really have some issues or was not satisfied with person helped you. Or you can call them before you participate in surveys and see if they are willing to help you in anyway to change your experience. When survey is involved, you have a pretty good leverage.