I have 2001 EX-L. It has 90,000 miles, and I have a Honda Care plan that goes thorugh 100,000 miles.
Recently, the sunroof has not been functioning properly. When I press the open button, it will attempt to open part way and the retract again. Or worse, if I can get it open, I will sometimes refuse to close unless I try multiple times and coax it from the outside. The sensor is obviously detecting a perceived instruction and reversing.
Essentially the sunroof unusable.
The dealer said (quoting from the report) "the whole seal is deformed, distored and dried out. The roof is dirty from failed attempts to open the sunroof. Seal and frame found to be dirty too."
The dealer said that Honda Care denied the repair claim, because glass is never covered, much as a side window would not be covered if it broke. If it were the motor or the seal they would cover it (but the glass and the seal are one part).
The repair cost would be almost $700.
Does anyone have any experience with appealing a Honda Care decision to the regional manager or higher?
My position is that this is unlike the glass cracking or just getting dirty, it was a failure somewhere in the entire sunroof system design that caused this to happen. I am up-to-date on all my maintenance, and no one from Honda ever suggested doing anything different with the sunroof maintenace.
(BTW, I asked my insurance agent about coverage, and that was also denied.)
Thoughts?
Recently, the sunroof has not been functioning properly. When I press the open button, it will attempt to open part way and the retract again. Or worse, if I can get it open, I will sometimes refuse to close unless I try multiple times and coax it from the outside. The sensor is obviously detecting a perceived instruction and reversing.
Essentially the sunroof unusable.
The dealer said (quoting from the report) "the whole seal is deformed, distored and dried out. The roof is dirty from failed attempts to open the sunroof. Seal and frame found to be dirty too."
The dealer said that Honda Care denied the repair claim, because glass is never covered, much as a side window would not be covered if it broke. If it were the motor or the seal they would cover it (but the glass and the seal are one part).
The repair cost would be almost $700.
Does anyone have any experience with appealing a Honda Care decision to the regional manager or higher?
My position is that this is unlike the glass cracking or just getting dirty, it was a failure somewhere in the entire sunroof system design that caused this to happen. I am up-to-date on all my maintenance, and no one from Honda ever suggested doing anything different with the sunroof maintenace.
(BTW, I asked my insurance agent about coverage, and that was also denied.)
Thoughts?
