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2019 EXL AWD
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I tried to download the radio update after getting my notice in the mail on our 19 EXL via WiFi with no luck. The radio reads the WiFi signal but says it can’t complete download. So I tried my hotspot with the same result. Has anyone had any issues? Thanks.
 

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I had no problem updating my 2019 Pilot system. Follow the instructions step-by-step.

If I remember, I used my laptop to format a thumbdrive, used the laptop to download the Honda information, then inserted the thumbdrive into the USB port under the radio.

https://usb.honda.com
 

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Ensure wifi connection is very strong or use the USB thumbdrive option, a hotspot will not be sufficient. I have two wifi routers to connect to, they both showed two bars of signal strength and are each about 20' away from the vehicle. The first router connected fine through a concrete wall, but wouldn't download. I connected to the second router through two walls and was able to start the download right away and the update finished within 10 minutes.
 
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