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Have a 2017 Touring and have had issues with the remote engine start since new. Will work at times and seems to always work when at service dept. Instructions say to lock vehicle and then press remote start within 10 secs. Have tried momentarily pushing switch and also holding for 5 secs or so. Have tried from different positions around the vehicle.
 

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You have to hit the lock button first no matter what and then hold the remote start button until the red LED flashes. I found holding it for a nice slow count of three will also work when you're not looking at the fob.

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