Not really, if they've just mentioned that the car had 19k miles on it. It's also not a huge task to take a look at pads and figure out manufacturer (OEM or not).If someone makes an assertion about the OEM parts fitted to new Pilots, wouldn't you want to know if they've ever actually bought a new Pilot?
i use Akebono brake pads. They are great. Replace the rotors too. Pulsating comes from warped discs. I use the OEM brake rotors. Be careful buying aftermarket rotors as many are substandard.
My '05's rotors were machined every 60K on the vehicle at the dealer. They said that was it. I made the mistake of buying Bosch Opticast's from O'Reilly's and some stockAll I know is the factory brake pads are not very good. They tend to gum up causing rotors to scar. Buying brake pads that produce less dust is what I'd look for. Someone posted recently that O'Reilly's resurfaces rotors cheap. Not opposed. The key is to have a smooth braking surface whether new or resurfaced. If driving on salted roads, I'd probably go for rotors that are coated with rust protection. No need for slotted or drilled.
Mechanics should either torque or use torque sticks, many are just to lazy or in too big of a hurry to make the next buck waiting for them.I would suggest loosening your lugnuts and retightening them properly and seeing if the problem goes away. Mechanics love to gun those things on and walk away, and the torque is usually uneven and out of spec. Every time I have my tires rotated I end up having to retorque the lugnuts to keep from having brake judder.