Paint peeling on the roof

afajardo28 said:

I own a 2016 Honda Pilot and just recently noticed that the paint on the roof of my car has just come off. It is in an area above the windshield and before my sunroof, has anyone else had this issue. I have attached a picture and of course my warranty just expired. View attachment 134071

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Can't tell what color your Pilot is from the pic due to the reflection of the blue sky in the image. It looks like it is blue but there is some white roof rails in the image... If the pilot is painted White Diamond Pearl, there is a TSB for this problem with a warranty extension.

Service Bulletin 19-057 August 29, 2019 Version 2 Warranty Extension: White Diamond Pearl Paint Supersedes 19-057, dated June 1, 2019; See REVISION SUMMARY. AFFECTED VEHICLES Year Model Trim VIN Range 2013-14 Odyssey All vehicles with moonroof and painted White Diamond Pearl NH-603P Check the iN VIN status for eligibility. 2013-16 Pilot All vehicles with moonroof and painted White Diamond Pearl NH-603P Check the iN VIN status for eligibility. REVISION SUMMARY • This bulletin has been extensively revised; American Honda advises to review the whole bulletin. • The WARRANTY CLAIM INFORMATION has been revised. As of August 29, 2019, only sublet claims will be accepted. Prior flat rate-based warranty claims will no longer be accepted. BACKGROUND There are two bulletins for warranty extensions on White Diamond Pearl: • SB19-057, Warranty Extension: White Diamond Pearl Paint. Vehicles covered under 19-057 will have the warranty on their paint extended to 7 years from the original date of purchase with no mileage limit. • SB 19-058, Warranty Extension: White Diamond Pearl Paint (6 Months), which covers some 2012 Odyssey vehicles. 19-058 provides a grace period for vehicles where the warranty expired before American Honda was able to notify some customers of the warranty extension and will expire on March 31, 2020 because the vehicles will no longer be eligible for repair under this warranty extension. This warranty extension only applies to 2013-14 Odyssey and 2013-16 Pilot vehicles that are painted NH-603P White Diamond Pearl. The exterior paint on the roof and/or tailgate may peel off. American Honda is extending the warranty on the paint of the affected vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not apply to other paint issues like rock chips, scratches, bird droppings, sap, wraps, dents, collision damage, customerinduced damage, etc. Do an iN VIN status inquiry to see if the vehicle is eligible. American Honda will update this bulletin and the iN VIN status when this warranty extension on affected vehicles has expired. This warranty extension only applies to factory-applied paint. The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded or similar title under any state’s law. CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2019 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 7 This warranty extension only applies to the panels listed in the WARRANTY CLAIM INFORMATION section if they exhibit a paint peeling problem. All paint repairs MUST have DPSM approval before starting work. To make sure that your claim is properly processed, make sure the following requirements are met: • DPSM authorization before repairing any vehicle - To request authorization, send a ProFirst Certified Body Shop estimate with close up photos of each affected panel to your DPSM. • Clear photos - Refer to service bulletin 10-002, Photos for Warranty Paint Repair Claims. Take clear photos showing the overall affected area, and provide close ups as needed to illustrate the defect. Also upload a photo of the door jamb label that shows the VIN with the warranty claim. If more than one panel is affected, photos of each affected panel must also be uploaded to the warranty claim. • Claim submission - Before submitting a warranty claim, make sure you include a copy of the ProFirst Certified Body Shop final invoice. CUSTOMER NOTIFICATION Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible. CORRECTIVE ACTION Inspect the vehicle and, if necessary, have a ProFirst Certified Body Shop repaint the entire affected panel(s) with a tri-coat color, mid (mica), and clear coat paint after obtaining DPSM approval. PARTS INFORMATION If you need to replace any moldings, emblems, or clips, reference the parts catalog for applicable part numbers, and submit them in your warranty claim. PHOTO REQUIREMENTS • Submit photos for each affected area. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair Claims. • You must submit clear photos showing the overall affected areas, close ups of each affected panels clearly showing the paint peel defect, and a photo of the door jamb label that shows the VIN. If the photos were not approved by the DPSM before the repair, your claim may be debited. • Take photos of every affected area and save them with the repair order for 36 months. If American Honda requests the photos and they were not saved, your claim may be debited.