New Pilot owner - first post.
Here goes - Purchase date 10/15/02 with 2000 miles - while on T-day vacation 600 miles away from home I noticed an oil leak on the driver side front of the motor. Car is taken to local Honda dealer in Kansas City who proceeds to tell me I have an engine block with "block porosity" causing the leak. Here is the kicker - the recommended fix from the TSB (01-009) is to crack my new engine open and use JB WELD to plug the holes in the engine block.
Dealer in KC couldn't do the fix before I had to return to Denver. So first thing yesterday I reached out to the dealer in Denver (Ralph Schomp) and let them know in no uncertian terms how unacceptable I think this fix is and that I want them to take me out of the car and get me a replacement ASAP.
This is where I am at with the process thus far:
1. As expected the Denver dealer wants to verify the problem - car goes in tomorrow.
2. Contacted Honda Customer Service in Torrance CA and went through the problem with service rep and requested that a "case worker" be assigned to my situation.
Other than a few conversations with the service manager and my sales rep outlining my frustration and expectations, thats it so far.
Anybody had a similar problem? I am out of line asking for a new vehicle? Any suggestions?
Thanks in advance,
Larry Hill
Here goes - Purchase date 10/15/02 with 2000 miles - while on T-day vacation 600 miles away from home I noticed an oil leak on the driver side front of the motor. Car is taken to local Honda dealer in Kansas City who proceeds to tell me I have an engine block with "block porosity" causing the leak. Here is the kicker - the recommended fix from the TSB (01-009) is to crack my new engine open and use JB WELD to plug the holes in the engine block.
Dealer in KC couldn't do the fix before I had to return to Denver. So first thing yesterday I reached out to the dealer in Denver (Ralph Schomp) and let them know in no uncertian terms how unacceptable I think this fix is and that I want them to take me out of the car and get me a replacement ASAP.
This is where I am at with the process thus far:
1. As expected the Denver dealer wants to verify the problem - car goes in tomorrow.
2. Contacted Honda Customer Service in Torrance CA and went through the problem with service rep and requested that a "case worker" be assigned to my situation.
Other than a few conversations with the service manager and my sales rep outlining my frustration and expectations, thats it so far.
Anybody had a similar problem? I am out of line asking for a new vehicle? Any suggestions?
Thanks in advance,
Larry Hill