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Service Bulletin
. 2003 American Honda Motor Co., Inc. – All Rights Reserved ATB 26111 (0309) 1 of 3
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
September 30, 2003
03-066
Applies To: 2003 Pilot – ALL
Safety Improvement Campaign: Pilot SRS Unit
BACKGROUND
The 2003 Pilot received a top crash-test rating of five
stars in front- and side-impact crash testing conducted
by the National Highway Traffic Safety Administration
(NHTSA). However, in a test condition different than
NHTSA's, deployment of the front airbags occurred
later than normal. Honda is conducting a safety
improvement campaign to enhance the deployment of
the front airbags by reprogramming the SRS unit.
CORRECTIVE ACTION
Install the SRS software CD-ROM into the Tech Cart
computer (a one-time operation), then reprogram the
SRS unit. The tool used to reprogram 2003 Pilot SRS
units is the Pilot SRS Cable Kit.
When connected to the vehicle's data link connector
(DLC), the Pilot SRS cable scans the SRS unit
software and reprograms it by changing the calibration
for front airbag deployment.
To reprogram a Pilot SRS unit, you need the Pilot SRS
Cable, the Pilot SRS software CD-ROM, the vehicle
you're working on, and your Tech Cart computer.
Also, check for any other open campaigns (timing belt
tensioner product update, water pump safety recall),
and complete them at the same time. To check for
open campaigns on a vehicle, use the iN VIN status
inquiry or check your campaign responsibility reports.
















Safety Improvement Campaign:
Pilot SRS Control Unit
Dear Pilot Owner:
This notice is sent to inform you of a safety improvement
for your vehicle.
What is the reason for this notice?
Your 2003 Pilot received a top crash-test rating of five
stars in front- and side-impact crash testing conducted
by the National Highway Traffic Safety Administration
(NHTSA). However, in a test condition different than
NHTSA's, deployment of the front airbags occurred later
than normal. Honda is conducting a safety improvement
campaign to enhance the deployment of the front
airbags by reprogramming the SRS control unit.
What should you do?
Call any authorized Honda dealer, and make an
appointment to have your vehicle updated. The dealer
will reprogram your vehicle's SRS control module. This
work will be done free of charge. Please plan to leave
your vehicle at the dealer for half a day to allow them
flexibility in scheduling.
Who to contact if you experience problems.
If you are not satisfied with the service you receive from
your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
What to do if you feel this notice is in error.
Our records show that you are the current owner or
lessee of a 2003 Pilot involved in this campaign. If this is
not the case, or the name/address information is
incorrect, please fill out and return the included,
postage-paid Information Change Card. This will help
us update our records.
If you have questions.
If you have questions about this notice, or need
assistance with contacting a Honda dealer, please call
Automobile Customer Service at (800) 999-1009, and
select Option 2.
We apologize for any inconvenience this campaign may
cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
2HKYF18XXXXXXXXXX
Example of Customer letter
 

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When are you guys supposed to get the software update???
 

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my3kids said:
I wonder if it only certain VINs. I didn't get a letter and it isn't on my Owner's Link.
It applies to ALL 03 Pilots...I have not gotten my letters for the tensioner or the SRS update yet either. Just wait...you'll get 'em-
 

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jctatman said:
Service Bulletin
. 2003 American Honda Motor Co., Inc. – All Rights Reserved ATB 26111 (0309)
... However, in a test condition different than
NHTSA's, deployment of the front airbags occurred later than normal.
I wonder if this was noted during internal Honda testing or if the IIHS has finally gotten around to doing their offset crash testing the Pilot?
 

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my3kids said:
I wonder if it only certain VINs. I didn't get a letter and it isn't on my Owner's Link.
From what I understand don't depend on that owner link to update or notify you. It only update when you car is fixed. I had my 92 accord same thing, didn't update until my accord is fix. I know it is S...,
 

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At least some dealers have it.

I took my Pilot in for the timing belt tensioner recall (no letter yet; but got the info from here) and they reprogrammed the computer for the SRS recall as well without me asking. This was last week so at least some of the dealers have the software.

PS. The Honda site still doesn't have my pilot updated for either recall.
 

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I just today received my SRS control unit letter. I haven't received any of the others yet.
 

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Recieved my SRS control letter today too!
 

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jtvicknair said:
Recieved my SRS control letter today too!
Me too. Looks like the mass mailing went out.
 

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SRS Unit Reprogramming

Just received the letter regarding reprogramming the SRS Control Unit.
I have not received the timing belt
tensioner product update letter. Not affected by the water pump recall.
 

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Does anyone worry that the reprogramming could cause problems down the road? What I mean is that handing over my Pilot to a mechanic to reprogram the computer makes me a little bit nervous.

Is this an actual government required safety recall?

I understand that there's been SRS problems with the Oddy the last few years too. What's up with Honda's airbags?
 

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guitarman said:
Is this an actual government required safety recall?
I received the letter today also, and it states that the issue was discovered in a test condition different than the NHTSA's....

That leads me to believe that this is not a government required recall.
 

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Discussion Starter #14
nearly all Honda "recalls" are company NOT government! They have held their cars/equipment to a higher standard than our government does!

They decided the airbags aren't coming out at the rate they wanted them to. That's all. If they come out too fast then they don't do what's needed in a moderate crash. There's triggers for timing deployment depending on what kind of crash it has. The change is milliseconds. It's not a "problem" it's just an adjustment.

It's not required. If you don't want it done. Don't do it!

I think it's VERY cool that a change can be done by a simple procedure like this. In the old days, it would have required replacing the whole thing!

:2:
 

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Not a recall

Got mine in the mail yesterday. This looks to me like nothing more than a software upgrade. They developed a better algorithm for timing the airbag deployment. I'll probably wait until the next maintenance visit to have it done.

Expect to see a lot more of these types of things in the future, on cars, coffee makers, phones, and ball point pens. Especially once EVERYTHING is wirelessly networked. You won't have to do anything. Software updates will be automatically streamed to every electronic device you own. Sounds great, huh?

:soapbox:

Well, the viruses and worms will be automatically streamed to you too. Most responsible people wouldn't let their kids go on line without supervision, you'd have to be an idiot to let your refrigerator do it.
 

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but my refrigerator has really been wanting to go to GEsidebyside.org. I'm tired of listening to it complain, so I'll be thrilled when his wifi card comes in. As long as I don't see him downloading pics of Maytags with their coils exposed .... then we'll have to have a talk.

:2:
 

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Hmmm... I was planning to take the Pilot in for its 7,500 mile service within the next few days... do I need to wait for the SRS letter ? or will they simply reprogram it ?
 

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Airbag reprogramming

I recieved a (U.S) mail from Honda saying that I have to visit the dealer to get my airbag fixed (re-program for the deployment). This may be implemented on all the vehicles (VINs). The reason mentioned for the reprogramming is that premature deployment some times. Any comments ??? Anybody recieved it ????
 

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It's discussed here.

Mods: How about merging this thread with the original one.
 

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I received it yesterday. It takes 1/2 a day to fix it.

I am also waiting for another recall - timing belt tensioner. I would do both at that time.
 
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