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Discussion Starter · #1 ·
I have a 2011 Pilot with approximately 153k miles. I recently had the front struts replaced and in week or so I started to hear a "boing" noise coming from the front. I took it back to the shop and they replaced the struts with a different brand. The noise went away for about a month and then came back. Took the car in again and they put KYB struts on and the very next day the "boing" noise came back. It doesn't make the noise while I'm driving. It only seems to do it once the car has been sitting and then I turn the wheel for the first time....like pulling out of a parking spot or my driveway.

So frustrating - any suggestions?
 

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did you get a wheel alignment afterwards ?
 

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When they re-assembled the struts, did they replace the spring dampers/insulators?
Like this part
Did they replace strut mounts too?
 

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That means you have been given quick-struts, i.e. the strut-spring assemblies. If they are poor quality, then they could be doing all sorts of noises.
 

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Discussion Starter · #8 ·
We believe we found the issue. Our mechanic said there is a TSB regarding this issue. Something about they way they have to be installed. I'll update once I get it back to the shop.
 

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Discussion Starter · #9 ·
Could you upload a video/audio of the sound?
Well, we thought we fixed the issue. Turns out the springs were a different size. Put on the correct size and worked perfectly. That was about 4 weeks ago. Unfortunately, the boing noise came back today. Back to the shop. Our mechanic has worked on numerous Pilots and they've never had this issue. So frustrating.
 

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Not sure. He said the struts are "pre-loaded"...not sure what that includes
Generally the "quick-strut" replacements come ready to install with all new components to take out the guess work over which component can be reused. Spring size being different for a quality "loaded"strut then needing to replace the spring is unusual. Keep us posted on the resolution.
 

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Well, we thought we fixed the issue. Turns out the springs were a different size. Put on the correct size and worked perfectly. That was about 4 weeks ago. Unfortunately, the boing noise came back today. Back to the shop. Our mechanic has worked on numerous Pilots and they've never had this issue. So frustrating.
I have the same issue with a 2012 Pilot, same boing. About same mileage. Struts replaced within the past year. What did you figure out?
 

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Boing!
147956
 

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I have 2011 pilot same boing issue.
Has anyone figured this out?
Sitting in my chair, it be speculation that the spring is not fitted correctly into the mount. But there is a possibility that the strut isn't any good. Regardless, it's got to come out to fix.
 
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Ive had a tech from the strut company talk me though a few diff things. Try loosing the center nut at top saying bearings might be in bind from over tighten. That didnt work. They sending me some new ones. In mean time I looked at spring looks to me that it needs turned about 2” so it would be up against the stop for it. I’m going try that over weekend if I can get the tool to compress the springs.
 

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Ive had a tech from the strut company talk me though a few diff things. Try loosing the center nut at top saying bearings might be in bind from over tighten. That didnt work. They sending me some new ones. In mean time I looked at spring looks to me that it needs turned about 2” so it would be up against the stop for it. I’m going try that over weekend if I can get the tool to compress the springs.
If the pig tail end of the spring is not properly seated that could be the source of the noise. Either poor assembly or something was loose to allow movement. Might be able to rent the spring compressor tools. Springs are under significant pressure so they can cause serious bodily harm if released at an uncontrolled rate.
 

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I’m pretty sure your right. I’ve installed struts before where you had to use the spring compressor wasnt fun on a Toyota. I bought the quick struts to make life easier but in the end it’s been a mess.
 

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I never buy pre-loaded. Check out the free tool loaner program at O'Reilly's. They have a spring compressor set.
 

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Yea I was worried about those but I thought I try it. All in all advance auto going send me new ones. They out of stock on ones I order so they going send me the Monroe struts at same price. So that a nice upgrade.
 
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