I took my 2020 Pilot EX-L to my dealer because my Chrome strip above the grille and headlights was loose on one side and I had a real issue with a chrome strip not being fastened down. The dealer ordered a new piece and then replaced the chrome piece. After replacement, the chrome strip was very loose on both ends. I informed the dealership I was not happy with the situation and so the had me bring it in several times and finally got it a little bit tighter. They informed me it was a quality control issue and there was nothing else they could do with it. I checked the complete new car inventory at the dealership and some were very loose and some were quite tight. I have an issue because if you can tighten on side then what is the issue with tightening both sided. I also was not happy the people in the Service Department tried to make me feel if I was the problem for wanting my car fixed properly. I then contacted Honda and they give me a Case #. I was told someone would contact me in two working days to discuss my issue. After several weeks and me emailing them again I finally received a call but I was not home. I was asked to return the call which I did for a week before someone finally called me again. At that point, this lady informed me that Honda engineered and manufactured this car with the Chrome piece intentionally being loose. Needless to say I was not a very happy customer and I informed this lady. If this is how Honda has lowered their standards I am not sure what other things they have lowered their standards on as well. I am concerned if any other Pilot owners have experienced the same problem that I have tried to deal with. Thank you for your time.