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Fuel door won’t open 2017 pilot touring

Electric button release works, and engages the manual pull handle in trunk (where the fuel funnel is). Pulling that manual handle doesn’t open it either. Somehow whatever pulls the small pin to open the door isn’t connected. Please help!
 

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Same problem with 2016 honda pilot, I'm stuck at valley hi honda, they cant open it either! They are going to take it in and see what the problem is it might take 3 days for parts to arrive and get fix!
 
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