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Welcome to the forum. There are motors which move doors that directs the airflow to specific vents. Either the motor or the door might be jammed. First try changing settings between other vents so you can locate the motor and door. Then set it to the defrost position and look at and listen for what happens. Does the door bind on something? Do you hear the motor struggling? Report back with this info.
 
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Yeah, I would start looking at the mode motor operation as road2cycle suggests. There are threads on here about replacing that motor that will describe how you can locate and view the operation (or lack of operation).
 
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