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I went to a local Honda dealer in Late May (in Long Island NY) and was shown a print out that indicated a Redrock EX-L was on their "incoming" list and was actually being assembled that day.....For a500.00 deposit I was told that veh would be reserved for me...The salesman showed me the assembly date and vin # on the print out he was utilizing...A sales agreement was written up and 500.00 deposit provided...I figured delivery would be in 7-14 days so I was really happy (only 500 over msrp also)...When I got home I looked over the sales contract and noticed NO VIN # listed......I immediately called the dealership and was finally able to reach the salesman after a few days...I asked for the vin # of the vehicle i RESERVED and was told NONE was avaialble...I was incredulous...I reminded the salesman that he SHOWED me the vin # of the incoming redrock EX and took my deposit for that car...The salesman stated that was not a vin # but a dealer "code" ..After 4 days back and forth with very questionable excuses and no vin # I told the dealer to cancel the order (I was able to find another dealer willing to write a sales agreement WITH A VIN #)......The first comment from the salesman when I cancelled the order was "well you just lost your 500.00 deposit"....This is incredible!!!!How do these guys sleep at night......We have a pending dispute being handled by our credit card company....... Anyone with a similar experience???
 

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I would put this dealer in the dealer rating section. We must inform each other of these unethical way of doing busness by the dealer. I myself am planing to shop for a Pilot in the NYC area and will probably not going to watse my time going there.
 

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Make sure the sales agreement mentions that the 500.00 deposit is refundable. If it is, you need to report this to American Honda Corp. Start threatening them with litigation. I am sure if you do a search on this forum you may be able to find all the relevant information for notifying the right people.

Good Luck.

waxpilot said:
I went to a local Honda dealer in Late May (in Long Island NY) and was shown a print out that indicated a Redrock EX-L was on their "incoming" list and was actually being assembled that day.....For a500.00 deposit I was told that veh would be reserved for me...The salesman showed me the assembly date and vin # on the print out he was utilizing...A sales agreement was written up and 500.00 deposit provided...I figured delivery would be in 7-14 days so I was really happy (only 500 over msrp also)...When I got home I looked over the sales contract and noticed NO VIN # listed......I immediately called the dealership and was finally able to reach the salesman after a few days...I asked for the vin # of the vehicle i RESERVED and was told NONE was avaialble...I was incredulous...I reminded the salesman that he SHOWED me the vin # of the incoming redrock EX and took my deposit for that car...The salesman stated that was not a vin # but a dealer "code" ..After 4 days back and forth with very questionable excuses and no vin # I told the dealer to cancel the order (I was able to find another dealer willing to write a sales agreement WITH A VIN #)......The first comment from the salesman when I cancelled the order was "well you just lost your 500.00 deposit"....This is incredible!!!!How do these guys sleep at night......We have a pending dispute being handled by our credit card company....... Anyone with a similar experience???
 

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Here's the thread with the information I was talking about.

http://www.honda-pilot.org/forums/showthread.php?s=&postid=1178#post1178

waxpilot said:
I went to a local Honda dealer in Late May (in Long Island NY) and was shown a print out that indicated a Redrock EX-L was on their "incoming" list and was actually being assembled that day.....For a500.00 deposit I was told that veh would be reserved for me...The salesman showed me the assembly date and vin # on the print out he was utilizing...A sales agreement was written up and 500.00 deposit provided...I figured delivery would be in 7-14 days so I was really happy (only 500 over msrp also)...When I got home I looked over the sales contract and noticed NO VIN # listed......I immediately called the dealership and was finally able to reach the salesman after a few days...I asked for the vin # of the vehicle i RESERVED and was told NONE was avaialble...I was incredulous...I reminded the salesman that he SHOWED me the vin # of the incoming redrock EX and took my deposit for that car...The salesman stated that was not a vin # but a dealer "code" ..After 4 days back and forth with very questionable excuses and no vin # I told the dealer to cancel the order (I was able to find another dealer willing to write a sales agreement WITH A VIN #)......The first comment from the salesman when I cancelled the order was "well you just lost your 500.00 deposit"....This is incredible!!!!How do these guys sleep at night......We have a pending dispute being handled by our credit card company....... Anyone with a similar experience???
 

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uh oh.. even if the deposit receipt says its refundable 'for any reason - no questions asked'

hondacuraworld said:
Laws about this vary from state to state, and have nothing to do with American Honda, actually. I believe it's legal for a dealer to keep a deposit on an approved order in NY, believe it or not :eek:
 

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Make them pay

Even if the dealer can legally keep the deposit....you can make them sorry they did. Us "internet purchasers" talk ALOT on line. You can give them alot of bad publicity.

Here's another idea....have a few different friends go into the dealership (not on the same day) claiming they want to buy a Honda (Pilot, Odyssey, or whatever...as long as it's not on the lot). When the salesman starts trying to get the deposit of out them.....they'll state "NO WAY.....we've heard your dealership won't refund deposits". When they ask who told them that, they'll say (whatever waxpilots name is). They can say they monitor the Honda based websites, and this guy is warning EVERYONE that will listen to not give that dealership a deposit. Of course your friends will leave without ever intending to purchase a Honda. After they hear this same story two or three times, they'll reconsider their "price" of keeping your deposit.

P.S. I had two different deposits in on Pilots I didn't take. The first dealer refunded everything (minus $20)...but I think that was an oversight. The other dealer refunded it all. The dealer I actually bought from just delivered the Pilot without ever taking a deposit.
 

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Re: Make them pay

Excellent suggestion as long as you can find a few friends to go in to this dealership.

More and more dealers are frequenting these kinds of boards online these days. Just be aware.

WNYPilotGuy said:
Even if the dealer can legally keep the deposit....you can make them sorry they did. Us "internet purchasers" talk ALOT on line. You can give them alot of bad publicity.

Here's another idea....have a few different friends go into the dealership (not on the same day) claiming they want to buy a Honda (Pilot, Odyssey, or whatever...as long as it's not on the lot). When the salesman starts trying to get the deposit of out them.....they'll state "NO WAY.....we've heard your dealership won't refund deposits". When they ask who told them that, they'll say (whatever waxpilots name is). They can say they monitor the Honda based websites, and this guy is warning EVERYONE that will listen to not give that dealership a deposit. Of course your friends will leave without ever intending to purchase a Honda. After they hear this same story two or three times, they'll reconsider their "price" of keeping your deposit.

P.S. I had two different deposits in on Pilots I didn't take. The first dealer refunded everything (minus $20)...but I think that was an oversight. The other dealer refunded it all. The dealer I actually bought from just delivered the Pilot without ever taking a deposit.
 

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check it

Laws about this vary from state to state, and have nothing to do with American Honda, actually. I believe it's legal for a dealer to keep a deposit on an approved order in NY, believe it or not

The quote noted it was legal on an approved order. This order was already made by the dealer. The customer never made the request for order, they just put cash down on a vehicle which was going to be in inventory. I'd go in the dealership during a busy time, Saturday morning works for me!, and make one hell of a stink until they rip up the contract. If they want to play games make sure you not only take your business down and away but know a few other people out of the dealership too. When people realize the dealership would screw you what would they do to them? I think you'll get some satifaction from them. ( No vulagrities, just loud concise thought. Put them on the fence.)
 

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Call

Call American Honda and complain ... they will quickly put this dealership in check ... Honda does give guidance to their dealerships not to add premiums among other things, and the majority of dealerships clearly violate the rules.

PrG
 
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