Bought a new 2020 pilot Touring. The center console features a rolling shutter door. I placed my drivers license on it. Somehow it moved to the rear and slid behind the rolling shutter. MAJOR disassembly required to open and retrieve. This applies to coins, credit cards, anything flat and smaller than the width of the console. (For those brave enough to try and disassemble.) I watched two guys at a dealer take 30+ minutes to disassemble. Basic steps. 1) lift rim around button shift straight up about 1”. 2) Pull rear cover containing vents and blue ray, seat heater controls etc. straight rearward about an inch. Make sure top three tabs are clear of top trim or next step impossible. 3) pull console top trim straight up. 4) remove rear console cover disconnecting all wires. Remember where harness(s) clip(s) connectors go. Remove floor mats for full access to bottom. 5) unscrew four screws from back and two on top holding shutter door guide. 6) using two hands unclip 6 tab clips holding air duct grill in place. 6) roll shutter up and look in ducts or underneath bottom for lost item. More major disassembly required if fallen forward into console. (((THIS IS A MAJOR DESIGN FLAW THAT EVERY OWNER SHOULD BE TOLD. MONEY, KEYS, CREDIT CARDS CAN EASY FALL INTO THIS “BOTTOMLESS INACCESSIBLE PIT”!!!))) Goodluck getting it open. Even more luck needed to put back together. Only saving grace is my dealer did not charge me for this recon mission. Wow!