Does anyone have a printout of the American Honda Motors Survey??
We took delivery at the end of April and received our survey at the end of June. The survey was suprisingly extensive, almost to the point if it was much longer I would have thrown it away, in fact I almost did, but I ended up taking the time to complete it and send it in.krygny said:How long after the purchase do you typically get the survey? I took delivery at the end of March and haven't received it yet.
Salesman love guys like you...................not, they know exactly what you are up too and cant do anything but smile.wwong said:Got my Pilot 4/27. The Honda survey was mailed to my house last week in May. The dealership, from the sales rep to the finance manager made a big deal about giving them a good rating in every category. So I used it to my advantage and got all season floor mats for free. In return, I gave the the dealership an excellent rating in all categories. When I purchased my 2001 Acura TL, same thing. The dealership offered free oil change, car wash, etc. in exchange for a good rating. So, when negotiating a deal, use it to your advantage. Bye the way, the Honda dealership also told us to be expecting a telephone call. It never happened. Survey came in the mail.
It just bugs me that they have the nerve to ask for a perfect score when they:Dear MA_Pilot: (he spelled my name incorrectly in the letter)
Finally, a reminder that is incredibly important. I mentioned briefly when I was delivering your car to you that you would be receiving an overall satisfaction survey via telephone. This survey acts as our report card. If for any reason there is something that would prevent us from receiving a perfect score, please contact me and give me an opportunity to address that item. Otherwise, I trust that we have taken care of you and that this can honestly be reflected on your survey.
Just curious... How can giving honest answers to the survey screw your local dealer? Shouldn't they get graded in accordance with their performance?clarity said:I hate having to give 5's to get them their results with honda, and not being able to say what I think...but I don't want to screw my local guys.
My salesperson said anything less than all 5s and his commission is cut in half for a month. But first he talked about looking for his birth mother his new born baby. Do I need this info. When I purchase a new car it should be all about me, me, me...guitarman said:The dealerships take this survey VERY seriously. From what I've been told, anything less than 5 is a flunking score. Not sure what the ramifications are for the dealership or the individual salesman.