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A123 code on my recent 2020 Pilot

19K views 27 replies 6 participants last post by  xGS  
#1 ·
Hi all,

It's my 1st post here, seemed like a fun forum to be! Excited to be here!

I just bought a 2020 Pilot from a dealership when trading in my X5, about 5 days ago. Today I got the A123 notification that said Service Maintenance Due Soon (or something like that). I called the dealership and they said they did all the necessary things like oil change etc. But they didn't have the tool to reset the code since it wasn't a Honda dealership.

He told me to either
1. Ignore it until I have driven 5000 miles from the time of purchase or
2. Take it to a Honda dealership and ask them to reset it for you (he said their might charge me for it) or
3. Take it to Firestone and ask them to reset or
4. Check online to see if there is a way for me to reset the code myself using a combination of keys

Have any one of you been in a similar situation? What option did you choose?

Thanks!
 
#2 ·
I guess by tool, the dealer you bought it from didn't think to read the manual. It's all the tool they need.

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I would double check with the dealership that you bought it from that they A = Changed the oil and filter, 1= Rotated the tires, 2 = Replaced the air cleaner element, dust and pollen filter & Inspected the drive belt and 3 = Replaced transmission fluid and transfer fluid if it is a AWD. I would especially want to make sure of #3.
 
#3 ·
I guess by tool, the dealer you bought it from didn't think to read the manual. It's all the tool they need.

View attachment 159787

I would double check with the dealership that you bought it from that they A = Changed the oil and filter, 1= Rotated the tires, 2 = Replaced the air cleaner element, dust and pollen filter & Inspected the drive belt and 3 = Replaced transmission fluid and transfer fluid if it is a AWD. I would especially want to make sure of #3.
Thank you @Daltongang for the quick response. They said they had not researched into it or tried to figure out since they get a lot of cars from several different makes. And they assured me that the things u mentioned were done. Mine is not a AWD so one less thing to worry about I guess. I am going to try to attach the report he sent.

So given all this, safe to say I should go ahead and reset it?

Thanks again!
 

Attachments

#8 ·
He confirmed they did not. These are the only things they did:

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I took extended warranty at the time of buying. It actually still has a few more miles/months of the original warranty. So based on all this, should I take it to a Honda dealership? I really don't want to pay a Hugh amount for a servicing that's already done. And do you take your Pilots serviced at official Honda dealerships or places like Firestone?
 
#9 ·
I took extended warranty at the time of buying. It actually still has a few more miles/months of the original warranty. So based on all this, should I take it to a Honda dealership? I really don't want to pay a Hugh amount for a servicing that's already done. And do you take your Pilots serviced at official Honda dealerships or places like Firestone?
Does the warranty have any requirements regarding periodic maintenance?
Are there any "official" Honda dealers near you?
 
#16 ·
Hi it sounds like you have concerns in addition to the transmission oil replacement. Since it’s still has some of the original warranty left I would have it checked by a Honda dealership just in case there might be a warranty repair. The dealership will charge you a fee just to hook up your car to do a full diagnostic check ( in my area NYC if they find something wrong under warranty they discount the diagnostic fee).
 
#17 ·
How/what do I ask them to do though? The dealership I went to were pretty sure that nothing needs to be checked. And my concerns, thankfully, aren't because of anything that I am experiencing with the car, its just because its my 1st used car purchase.
 
#18 ·
Hi, got it. I was the same way with my pilot when I purchased it( 2013 used) 🙂. Congratulations!!!!! My suggestion is to be on top of the maintenance items, air filter/pollen filter, oil changes, transmission oil changes. Check the fluid levels in the engine bay and tire pressure 🙂
 
#19 ·
TexanPiloteer ** Go to Customer Service & Car Owner Information | Honda. Scroll down until you see the Contact US section. Call them ask how can you get on their email list to have coupons sent to you.

* I entered this in Google: Honda pilot issues 2020 Honda Pilot Problems and Complaints - 19 Issues


https://www.cars.com/research/honda-pilot-2020/consumer-reviews/ One of the reviews the Honda owner discusses the engine knocking noise

If you are not comfortable with the Honda dealership, set up a relationship with another dealership.

* The following links are on Recalls for 2020 Pilot that I Googled::







Please find any Technical Safety Bulletins on your Pilot....

A long time ago, I was stationed in San Antonio area!
 
#22 ·
TexanPiloteer ** Go to Customer Service & Car Owner Information | Honda. Scroll down until you see the Contact US section. Call them ask how can you get on their email list to have coupons sent to you.

* I entered this in Google: Honda pilot issues 2020 Honda Pilot Problems and Complaints - 19 Issues


https://www.cars.com/research/honda-pilot-2020/consumer-reviews/ One of the reviews the Honda owner discusses the engine knocking noise

If you are not comfortable with the Honda dealership, set up a relationship with another dealership.

* The following links are on Recalls for 2020 Pilot that I Googled::







Please find any Technical Safety Bulletins on your Pilot....

A long time ago, I was stationed in San Antonio area!
Thank you so much for the detailed response. Are you still in San Antonio? Please say yes, I will happily drive to you 🙂
 
#24 ·
I’m assuming this is an LX or an EX-L 2wd model Pilot with a 6-speed transmission since it requires an ATF change at 30k miles?
The reason I ask is that the history of the 6-speed in Honda Pilots is not exactly without trouble, although by 2020 most of the issues were under control. But there are a couple of factors that remains my concern. One is the ATF (Honda DW-1), and it’s ability to protect the transmission in hot climates, which can be made worse in stop and go traffic, driving in hilly terrain or when towing. I’d recommend that anyone who owns a 6-speed Pilot in any of these situations to add a transmission cooler to your vehicle and drain and fill the ATF every 3rd oil change. The 2nd thing I’d do is disable the VCM. Cylinder deactivation may save a few bucks on fuel long term, but it also adversely affects the reliability and longevity of the vehicle. I use S-VCM.

If I couldn’t do my own maintenance, I’d go to the dealership, especially since it’s under warranty. Firestone never.