Folks:
I just had my 7500 mi. servicing last Saturday at Walnut Creek, CA. They charged me $79.95 (for oil-change, tire rotation, top all fluids, inspection etc. etc.).
More importantly I mentioned to them that I have this problem with the "Clicking sound from the front left" only on rare occasions. I showed him the TSB that talked about that problem specifically. He was very reluctant to do anything about it. First of, he was asking saying things like:
1. Just because there is a TSB, we will not perform any repair work
2. TSB does not mean that all vehicles have this problem (even when I told him that I do expereince this problem, though not consistently)
3. Its not a recall
I did not like the attitude of this person (I do not want to generalize since the dealership is generally known to be quite good)
Then I asked him about a car-wash (whether it would be included as part of servicing). He flatly refused and said "Frankly they do car-washes only for major services like when customers spend 500+ dollars)". I think the fact that I did not purcahse the vehicle from this dealership did not help.
I asked if they could fit my rear-splash guards. He said sure "That would be $42 just for installation). Just for screwing it in. I said "Thanks but I will install it myself"
All in all, not a very pleasant experience.
Thanks for letting me vent !!!
I just had my 7500 mi. servicing last Saturday at Walnut Creek, CA. They charged me $79.95 (for oil-change, tire rotation, top all fluids, inspection etc. etc.).
More importantly I mentioned to them that I have this problem with the "Clicking sound from the front left" only on rare occasions. I showed him the TSB that talked about that problem specifically. He was very reluctant to do anything about it. First of, he was asking saying things like:
1. Just because there is a TSB, we will not perform any repair work
2. TSB does not mean that all vehicles have this problem (even when I told him that I do expereince this problem, though not consistently)
3. Its not a recall
I did not like the attitude of this person (I do not want to generalize since the dealership is generally known to be quite good)
Then I asked him about a car-wash (whether it would be included as part of servicing). He flatly refused and said "Frankly they do car-washes only for major services like when customers spend 500+ dollars)". I think the fact that I did not purcahse the vehicle from this dealership did not help.
I asked if they could fit my rear-splash guards. He said sure "That would be $42 just for installation). Just for screwing it in. I said "Thanks but I will install it myself"
All in all, not a very pleasant experience.
Thanks for letting me vent !!!