Below is what the service department told me when I asked about the shifting.
"In short terms, the vehicle's TCM is undergoing a learning process of which it adapts to your driving (how heavy your foot is on the pedal). This process may take at least 500 miles or up to a couple thousand miles, especially if there is more than one person driving the vehicle. The rough shifting is not going to hurt/damage the transmission. This a procedure that has been implemented to previous models as well that include the 9-speed and 10-speed tranmissions such as yours."
I'm at about 600 miles and don't disagree that I need to give it more time before considering it an issue that needs to be fixed. I'm going to give it until 2500 miles and see where we're at.
"In short terms, the vehicle's TCM is undergoing a learning process of which it adapts to your driving (how heavy your foot is on the pedal). This process may take at least 500 miles or up to a couple thousand miles, especially if there is more than one person driving the vehicle. The rough shifting is not going to hurt/damage the transmission. This a procedure that has been implemented to previous models as well that include the 9-speed and 10-speed tranmissions such as yours."
I'm at about 600 miles and don't disagree that I need to give it more time before considering it an issue that needs to be fixed. I'm going to give it until 2500 miles and see where we're at.