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Hello

I am looking into buying a 2021 Pilot EX AWD model this month and was going through consumer reviews and found some reviews stating the infotainment issues in 2021 Pilot. Also when I checked Honda website for recalls, 2021 Pilot was one of the cars which they mentioned having some infotainment issues (Recall Information for Safety & Defects | Honda Owners Site). So I was wondering since Honda knows about this issue, will new cars also have this issue or would these issues be resolved in the new cars.

Thanks
 

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Hello

I am looking into buying a 2021 Pilot EX AWD model this month and was going through consumer reviews and found some reviews stating the infotainment issues in 2021 Pilot. Also when I checked Honda website for recalls, 2021 Pilot was one of the cars which they mentioned having some infotainment issues (Recall Information for Safety & Defects | Honda Owners Site). So I was wondering since Honda knows about this issue, will new cars also have this issue or would these issues be resolved in the new cars.

Thanks
People who used to have the issue were able to get it fixed for free under warranty. The 2021 model should be having the most up to date software and wiring so it shouldn't have any issues.
 

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2021 Honda Pilot Elite- Sapphire Steel Metallic 7P (gray) Delivery Date: 11-14-20
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No issues with our 2021.
Oct 2020 production date.
 

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2021 Honda Pilot Elite
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Nothing but issues with my infotainment since my 2021 elite was three weeks old. They "repaired" the issue with "approved parts" back in October, only for the issue to continue. As of now, I am unable to use my car to talk on my phone, my info screen turns black, my speakers sound like fireworks, and I get constant "network error" text across my all-black screen. Honda REFUSES to rectify this issue because, as they stated "it's already been fixed". I am filing suit under lemon law due this issue and about 25 others.
 

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Nothing but issues with my infotainment since my 2021 elite was three weeks old. They "repaired" the issue with "approved parts" back in October, only for the issue to continue. As of now, I am unable to use my car to talk on my phone, my info screen turns black, my speakers sound like fireworks, and I get constant "network error" text across my all-black screen. Honda REFUSES to rectify this issue because, as they stated "it's already been fixed". I am filing suit under lemon law due this issue and about 25 others.
Wow I thought they fixed this thing for the 2021 model... guess I was wrong. They better get your car fixed, especially since it's a 2021.
 

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Been issue free with my 2019 for the most part. Updates have resolved minor issues.


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Nothing but issues with my infotainment since my 2021 elite was three weeks old. They "repaired" the issue with "approved parts" back in October, only for the issue to continue. As of now, I am unable to use my car to talk on my phone, my info screen turns black, my speakers sound like fireworks, and I get constant "network error" text across my all-black screen. Honda REFUSES to rectify this issue because, as they stated "it's already been fixed". I am filing suit under lemon law due this issue and about 25 others.
Horrible - did they tell you about the issue before they sold it? Our dealer tried to hide the issue, pleaded ignorance, but then I called the Honda Support line directly and they knew all about it. Suggest calling Honda directly. Dealers aren’t any help in this situation.
 

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Horrible - did they tell you about the issue before they sold it? Our dealer tried to hide the issue, pleaded ignorance, but then I called the Honda Support line directly and they knew all about it. Suggest calling Honda directly. Dealers aren’t any help in this situation.
Good or bad the one issue we had was minor and quickly resolved with a factory reset. Only at 3k miles though so will see. Real sorry to hear about your experience. Good luck with your lawsuit. For the small % that have issues, they need to just take the car back and give you a new one - especially if they are so confident it’s resolved.
 

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2020 Honda Pilot EX-L FWD Black/Black
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I have exactly the same issue in your video. Were you able to resolve the issue?
 

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Nothing but issues with my infotainment since my 2021 elite was three weeks old. They "repaired" the issue with "approved parts" back in October, only for the issue to continue. As of now, I am unable to use my car to talk on my phone, my info screen turns black, my speakers sound like fireworks, and I get constant "network error" text across my all-black screen. Honda REFUSES to rectify this issue because, as they stated "it's already been fixed". I am filing suit under lemon law due this issue and about 25 others.
Hi, I have a 2021 black edition pilot and am currently dealing with Honda for very similar issues that you were experiencing. I am considering filing a lemon law case and am curious who are you filing with and you mentioned 25 others..?
 

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Hello

I am looking into buying a 2021 Pilot EX AWD model this month and was going through consumer reviews and found some reviews stating the infotainment issues in 2021 Pilot. Also when I checked Honda website for recalls, 2021 Pilot was one of the cars which they mentioned having some infotainment issues (Recall Information for Safety & Defects | Honda Owners Site). So I was wondering since Honda knows about this issue, will new cars also have this issue or would these issues be resolved in the new cars.

Thanks
We just got the 2021 EX-L AWD 6/19/21. The screen was fine on the way home but two days later it went out on a trip. Could it be heat issue related? It came back on by itself after a few hours in the shade (under tree). My dealership sale dept hang up on me when I reported the problem. The service department said to bring it in and my salesman refused to call me back. I did express concerns why this is still happening after years of similar screen problems. I am very disappointed with Honda and my dealership.
 

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I have had this issue with my 2021 AWD Touring. Took it in and they replaced the FAKRA connectors and MOST cord. Still having issues. Just took it back today because the odometer was restarting when I was driving, in addition to the usual infotainment issue.
 

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Nothing but issues with my infotainment since my 2021 elite was three weeks old. They "repaired" the issue with "approved parts" back in October, only for the issue to continue. As of now, I am unable to use my car to talk on my phone, my info screen turns black, my speakers sound like fireworks, and I get constant "network error" text across my all-black screen. Honda REFUSES to rectify this issue because, as they stated "it's already been fixed". I am filing suit under lemon law due this issue and about 25 others.
I too have had nothing but issues I’ve taken my Pilot in 4x so far the first being at 4,500 miles. Now at 15k I’m having issues again and they’re telling me it could be several months for a fix. Can you tell me more about this lemon law?
 

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2021 Honda Pilot Elite
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Wow I thought they fixed this thing for the 2021 model... guess I was wrong. They better get your car fixed, especially since it's a 2021.
Nothing but crickets. And this issue is just one of several with this piece of shit. My wireless charger has NEVER worked, hands free lift gate has never worked, wiper fluid doesn’t defrost, leaving me with nothing to clean my windows with driving during the winter. Literally would have to hit a car wash 4 times a day so I could see. Auto stop only turns off in specific circumstances. Speakers are operating maybe at 60%. And they fade in and out. I get about 17mpg. Sometimes she just doesn’t start, whenever this happens my brake pedal won’t push down the second time I try to start her. Cabin talk has never worked. Voice operation has never worked, nor will it talk back to me. Just nothing but problems. I hate it.
 

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2021 Honda Pilot Elite
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Hi, I have a 2021 black edition pilot and am currently dealing with Honda for very similar issues that you were experiencing. I am considering filing a lemon law case and am curious who are you filing with and you mentioned 25 others..?
Oops, I definitely worded that to be construed differently than I meant it to. The “25 others”, refers to a multitude of other ongoing problems I have with my car, on top of the infotainment. But I was actually just about to create a post regarding my filing! I have submitted to NHTSA only as of now.mistily because I just want to make sure I do this all the right way! But my plan is that I will be opening a case with BBB by the end of today
 
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