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2020 Honda pilot black edition/ crackling popping in dash

17947 Views 53 Replies 25 Participants Last post by  jags3000
We recently purchased a 2020 honda pilot black edition. After a couple of weeks, we noticed random occurrences of cracking and popping coming from the dashboard. As a few more weeks went by the noise began to increase in frequency, duration, and intensity.
Finally, the problem became constant and more severe. The touch screen began to blackout, and the instrument display also went black while driving, creating a serious safety hazard. The system would sometimes read "network communication lost".
Sometimes the system would try repeatedly to reboot itself but never would come back online.
We took the vehicle back to the dealership where we purchased it from, (name of the dealership in Cincinnati Ohio to follow pending resolution of problem).
Later that evening I received a text message, :\" hello, it's --- from -------- Honda. this is my cell phone so you can text me the videos, (I was asked by the dealership when I called to report the issue, to record video of what was happening) whenever you can thank you.
Naturally, I text them the videos. The next text came at 4:57 PM the same day.
The text read, "hello again, my tech went back and forth with Honda tech line(Honda engineers) today and gave them all the details and symptoms and collectively
they came to the conclusion that we have to replace the front engine wiring harness. We ordered it and it will be here tomorrow but it does include removing dashboard components...my tech that is working on it is a 25+ year honda master tech so the vehicle is in wonderful hands but it will take a couple of days".
My response to this news was;
"I just want to have a text thread referencing the conversation that we had, I DO NOT WISH TO HAVE THE CAR REPAIRED until some sort of resolution has been presented by your management".

See my thought is this If your "master tech of 25 years hasn't heard about this particular issue (which seems rampant not just with our 20202 pilot but others as well,
not to mention the other Honda models that we discovered were experiencing the same failure, oh, and by the way, we simply typed crackling and popping noise in 2020 honda pilot and several websites popped up, pretty easy to discover and I have never worked as a master tech for Honda, Maby I should apply? did I miss my calling?) how can I find information so easily when after asking if there is a specific issue with this vehicle I was told: "not that they were aware of". suspicious.
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Discussion Starter · #41 ·
We had the original repair completed, which did not last, We believe it was a temporary fix while they figured out the issue themselves. Next, they replaced the harness, which has worked until now. Recently, there is a random crackle
working its way back into the speakers. Again I say I regret buying a Honda, we have put 25k on this 2020 and are going to tAke A Terrible beating if we try to sell, believe me, we tried. The only saving grace is that we raised such a ruckus that we were given a 100k full bumper to bumper warrant by Honda on this car. Let em keep fixing the same issue, we will keep posting as necessary.
 

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Update: We had the wiring harness replaced in our 2020 Honda pilot/black edition. I am happy to report that the issue of the crackling in the speakers has been resolved (or, at least, so far). We have been driving it now for a couple of weeks and no additional issues with the noise. Additionally, we were able to get the dealership to work alongside Honda to offer us a complimentary 5year/100,000 mile bumper to bumper warranty, (no deductible) for the inconvenience.
They are trying to restore dealership, brand confidence with us. I am thankful as some of the stories are far less agreeable.
Hello, just wondering if you have experienced any issues after the wiring harness was replaced last year. I've just been told by my dealer that's what they need to do on my 2020 Pilot and wanted to make sure this will fix the issue.
 

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Discussion Starter · #43 ·
Yes,while it's random, mostly when the car radio is turned off or on, I am hearing the sound once again.
I have not taken the car back to the dealership yet as it's a huge inconvenience and I am waiting until the sounds get
closer together and more prolonged before I do. This will be the third repair for the exact same issue.
 

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contined...
The next day I spoke with the service manager who gave me his pep talk, I told him I would not accept the dash being removed on a vehicle that, after add ons, was 55k without them standing behind the repair by issuing a complimnetary
extended warranty. Afterall if your confidence in your team and your diagnosis, shouldn't you stand behind it?
Your devaluing the vehicle by tearing it apart the least you could do is to warranty the vehicle beyond the manufacturer
specified date/mileage. we have put 3,000 total miles on the vehicle at the time of the occurrence.
I was told we would hear back by the end of the week, the first part of next week but that the vehicle "HAD" to be repaired regardless.
We are extremely unsatisfied with the dealership, as well as, with our purchase. While waiting for resolution to the problem, we are considering taking legal action against the dealership to force them to reclaim this lemon.
Additionally, I would certainly entertain signing on class-action Litigation. I feel dupped...
I understand how you feel, I'd feel the same way. But you may want to rethink at whom you're directing your disappointment. Yes, you spent a lot of money and deserve to have a nice car that doesn't make horrible noises. But the service manager didn't get that load of money you spent for the car, he got the same salary before and after you bought the car. He didn't make the car. And he didn't design, make or install the wiring harness. He is probably your best bet for getting the car fixed as quickly as possible. If you think the car was a lot of money, you probably don't have a full appreciation of what it will cost in time and money to spearhead a class action suit against a large multinational corporation with a bottomless legal budget, and you will have trouble getting a lawyer to work on a percentage basis unless your damages are massive, in the $millions, to make his cut worth his time and expenses. Honda won't settle out of court. They will give you what you are already promised. Fixing the car. That's the best you can hope for unless the car you have can't be fixed.

If the service manager could have done anything differently, it would have been to only assure you the job would be handled by his best technician and done to the highest workmanship standards. No one wants to hear their dash has to be torn out. That's a horrible visual even you'd never know it happened as long as a skilled technician did the work.

I don't work or have any affiliation with this dealership or any dealership, or Honda. I only wish you the best and hope you get your car back quickly with the problem fixed and in the same fit and finish as it originally was when you bought it. It's always best to make friends in low places where the work gets done and take your anger out on someone who has the power to either grant or deny your request beyond getting the car fixed. If the car can't be fixed then you should definitely pursue this with the dealership owner and/or Honda. Those two are who got all that money you spent, and that's where you should go to get your money's worth plus compensation for any monetary damages you've suffered.
 

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Discussion Starter · #45 ·
I agree, the liability does not fall on the service manager. He is just some individual who has the unfortunate job of telling all of the people who are experiencing this issue that the dealership will take care of it. Over, and over, and over.
Honda deserves the full credit for putting a poorly made vehicle on the market for consumers to purchase. While the removal of the dash, repeatedly, has yet to cause damage, many times before damage does occur?
Either way, I'm glad this platform exists so that potential buyers of an inferior product can see these interactions.
As for any future class action movement, I'm taking the wait and see" approach.
 

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I agree, the liability does not fall on the service manager. He is just some individual who has the unfortunate job of telling all of the people who are experiencing this issue that the dealership will take care of it. Over, and over, and over.
Honda deserves the full credit for putting a poorly made vehicle on the market for consumers to purchase. While the removal of the dash, repeatedly, has yet to cause damage, many times before damage does occur?
Either way, I'm glad this platform exists so that potential buyers of an inferior product can see these interactions.
As for any future class action movement, I'm taking the wait and see" approach.
Yeah, we're all guilty of killing the messenger sometimes. I think the last job I'd want at a dealership would be service manager. And the last place I'd want to work in any job, would be at a dealership. Although those finance managers make good money if they turn in good month end numbers and they don't have to put up with a lot of abuse from customers because not that many people are financially savvy enough to realize they're being had.
 

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We recently purchased a 2020 honda pilot black edition. After a couple of weeks, we noticed random occurrences of cracking and popping coming from the dashboard. As a few more weeks went by the noise began to increase in frequency, duration, and intensity.
Finally, the problem became constant and more severe. The touch screen began to blackout, and the instrument display also went black while driving, creating a serious safety hazard. The system would sometimes read "network communication lost".
Sometimes the system would try repeatedly to reboot itself but never would come back online.
We took the vehicle back to the dealership where we purchased it from, (name of the dealership in Cincinnati Ohio to follow pending resolution of problem).
Later that evening I received a text message, :\" hello, it's --- from -------- Honda. this is my cell phone so you can text me the videos, (I was asked by the dealership when I called to report the issue, to record video of what was happening) whenever you can thank you.
Naturally, I text them the videos. The next text came at 4:57 PM the same day.
The text read, "hello again, my tech went back and forth with Honda tech line(Honda engineers) today and gave them all the details and symptoms and collectively
they came to the conclusion that we have to replace the front engine wiring harness. We ordered it and it will be here tomorrow but it does include removing dashboard components...my tech that is working on it is a 25+ year honda master tech so the vehicle is in wonderful hands but it will take a couple of days".
My response to this news was;
"I just want to have a text thread referencing the conversation that we had, I DO NOT WISH TO HAVE THE CAR REPAIRED until some sort of resolution has been presented by your management".

See my thought is this If your "master tech of 25 years hasn't heard about this particular issue (which seems rampant not just with our 20202 pilot but others as well,
not to mention the other Honda models that we discovered were experiencing the same failure, oh, and by the way, we simply typed crackling and popping noise in 2020 honda pilot and several websites popped up, pretty easy to discover and I have never worked as a master tech for Honda, Maby I should apply? did I miss my calling?) how can I find information so easily when after asking if there is a specific issue with this vehicle I was told: "not that they were aware of". suspicious.
we just got our 2020 Honda Pilot back for this reason. There is an extended warranty for the radio crackling. Call them tell them about the warranty and set up a day for it to be fixed
We got the letter in the mail about a month ago.
 

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Just had our car returned, for this reason, the problem will grow in frequency and intensity. ultimately, the touch screen and the instrument cluster will go blank. the repair consisted of them removing the dash?!!!!! and putting a new electrical harness in. 3,000 miles on the car! I am completely disgusted with our purchase, Honda and the dealership that sold us this lemon. I am currently seeking legal recourse which will be directed towards honda and the dealership. I may not have a case, but I am certainly going to pursue every option that I do have before I unload this car.
Did this go anywhere??
 

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I purchased a 2020 Pilot Touring in June 2021. At 1800 miles noticed the popping/crackling sound. I called the dealership where it was purchased and they acted like they’d never heard of such a thing. I called 3 other dealerships, one of which required bringing it in for a diagnostic visit and one of which (my favorite dealership/service department) acknowledged the problem immediately and said they had fixed so many they kept the parts on hand. I was able to make an appointment and have it fixed in short order! They had the car from 7:00 AM to 1:30 PM and I haven’t heard a crack or a pop since! Honda should probably issue a recall. According to my paperwork, it looks like models affected are Black Edition, Elite and Touring. If you live in the Kansas City area I strongly recommend the service department at McCarthy Honda - they are excellent in all the years I’ve dealt with them. I’ve driven only Honda for more than 25 years and was ready to ditch them but I am, once again, a happy KS Honda Girl!
 

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I purchased a 2020 Pilot Touring in June 2021. At 1800 miles noticed the popping/crackling sound. I called the dealership where it was purchased and they acted like they’d never heard of such a thing. I called 3 other dealerships, one of which required bringing it in for a diagnostic visit and one of which (my favorite dealership/service department) acknowledged the problem immediately and said they had fixed so many they kept the parts on hand. I was able to make an appointment and have it fixed in short order! They had the car from 7:00 AM to 1:30 PM and I haven’t heard a crack or a pop since! Honda should probably issue a recall. According to my paperwork, it looks like models affected are Black Edition, Elite and Touring. If you live in the Kansas City area I strongly recommend the service department at McCarthy Honda - they are excellent in all the years I’ve dealt with them. I’ve driven only Honda for more than 25 years and was ready to ditch them but I am, once again, a happy KS Honda Girl!
Happy to hear you got this resolved quickly. There is a recall on this issue. Surprised they didn’t bring it to your attention when you bought the vehicle. Also… they extended the warranty on this . Best of luck in the future and enjoy the new ride !
 

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We recently purchased a 2020 honda pilot black edition. After a couple of weeks, we noticed random occurrences of cracking and popping coming from the dashboard. As a few more weeks went by the noise began to increase in frequency, duration, and intensity.
Finally, the problem became constant and more severe. The touch screen began to blackout, and the instrument display also went black while driving, creating a serious safety hazard. The system would sometimes read "network communication lost".
Sometimes the system would try repeatedly to reboot itself but never would come back online.
We took the vehicle back to the dealership where we purchased it from, (name of the dealership in Cincinnati Ohio to follow pending resolution of problem).
Later that evening I received a text message, :\" hello, it's --- from -------- Honda. this is my cell phone so you can text me the videos, (I was asked by the dealership when I called to report the issue, to record video of what was happening) whenever you can thank you.
Naturally, I text them the videos. The next text came at 4:57 PM the same day.
The text read, "hello again, my tech went back and forth with Honda tech line(Honda engineers) today and gave them all the details and symptoms and collectively
they came to the conclusion that we have to replace the front engine wiring harness. We ordered it and it will be here tomorrow but it does include removing dashboard components...my tech that is working on it is a 25+ year honda master tech so the vehicle is in wonderful hands but it will take a couple of days".
My response to this news was;
"I just want to have a text thread referencing the conversation that we had, I DO NOT WISH TO HAVE THE CAR REPAIRED until some sort of resolution has been presented by your management".

See my thought is this If your "master tech of 25 years hasn't heard about this particular issue (which seems rampant not just with our 20202 pilot but others as well,
not to mention the other Honda models that we discovered were experiencing the same failure, oh, and by the way, we simply typed crackling and popping noise in 2020 honda pilot and several websites popped up, pretty easy to discover and I have never worked as a master tech for Honda, Maby I should apply? did I miss my calling?) how can I find information so easily when after asking if there is a specific issue with this vehicle I was told: "not that they were aware of". suspicious.
Has your vehicle been repaired? I'm SO FRUSTRATED with my 2020 Pilot! Headed back to dealership tomorrow
 
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