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2020 Honda pilot black edition/ crackling popping in dash

17949 Views 53 Replies 25 Participants Last post by  jags3000
We recently purchased a 2020 honda pilot black edition. After a couple of weeks, we noticed random occurrences of cracking and popping coming from the dashboard. As a few more weeks went by the noise began to increase in frequency, duration, and intensity.
Finally, the problem became constant and more severe. The touch screen began to blackout, and the instrument display also went black while driving, creating a serious safety hazard. The system would sometimes read "network communication lost".
Sometimes the system would try repeatedly to reboot itself but never would come back online.
We took the vehicle back to the dealership where we purchased it from, (name of the dealership in Cincinnati Ohio to follow pending resolution of problem).
Later that evening I received a text message, :\" hello, it's --- from -------- Honda. this is my cell phone so you can text me the videos, (I was asked by the dealership when I called to report the issue, to record video of what was happening) whenever you can thank you.
Naturally, I text them the videos. The next text came at 4:57 PM the same day.
The text read, "hello again, my tech went back and forth with Honda tech line(Honda engineers) today and gave them all the details and symptoms and collectively
they came to the conclusion that we have to replace the front engine wiring harness. We ordered it and it will be here tomorrow but it does include removing dashboard components...my tech that is working on it is a 25+ year honda master tech so the vehicle is in wonderful hands but it will take a couple of days".
My response to this news was;
"I just want to have a text thread referencing the conversation that we had, I DO NOT WISH TO HAVE THE CAR REPAIRED until some sort of resolution has been presented by your management".

See my thought is this If your "master tech of 25 years hasn't heard about this particular issue (which seems rampant not just with our 20202 pilot but others as well,
not to mention the other Honda models that we discovered were experiencing the same failure, oh, and by the way, we simply typed crackling and popping noise in 2020 honda pilot and several websites popped up, pretty easy to discover and I have never worked as a master tech for Honda, Maby I should apply? did I miss my calling?) how can I find information so easily when after asking if there is a specific issue with this vehicle I was told: "not that they were aware of". suspicious.
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I bought a used 2019 Pilot Touring that had the same popping sound. The dealer from the previous owner replaced the harness wires in the floor board and dash. The sound still accrued when I got it so I brought it into my local Honda dealer. I made them aware of the situation and all of the reviews I have read. They had the car for two weeks. They said there were too many pins on the harness which was making the connection too tight and not allowing anything to go through. They fixed that, did some rewiring and cleaning. So far so good, no noise.
 

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Wiring harnesses are one of this first things to be installed during production once a car leaves the paint shop.
Sounds to me (please post your video) like Honda has figured out both the issue and the solution. Dash removal is time consuming and detailed. Had to have it done on one (euro import) car and it came back perfect.

On another brand, I issued a lemon law letter on an expensive European import but made a point of reaching out to the dealer’s service manager who I’d been working with. I explained that I recognized that my beef was with the Brand not the dealer. Once he realized I meant it we became the best of friends and my being there was always welcomed.
Dont be the guy who rants and raves at the problem solver. Be part of the solution so they go the extra mile for you.
Wiring harnesses are one of this first things to be installed during production once a car leaves the paint shop.
Sounds to me (please post your video) like Honda has figured out both the issue and the solution. Dash removal is time consuming and detailed. Had to have it done on one (euro import) car and it came back perfect.

On another brand, I issued a lemon law letter on an expensive European import but made a point of reaching out to the dealer’s service manager who I’d been working with. I explained that I recognized that my beef was with the Brand not the dealer. Once he realized I meant it we became the best of friends and my being there was always welcomed.
Dont be the guy who rants and raves at the problem solver. Be part of the solution so they go the extra mile for you.
I totally agree with you! I did the same with my dealer by letting them know that I’m aware it’s not the dealers fault and that this is definitely an issue with Honda itself. After that I feel like they went above and beyond to support me with this issue. They even told me of another pilot that came in with the same problem and they were able to link it back to the dvd/Blu-ray player. They also told me that they were researching all of the service reports on it and they were aware of all of the possible fixes for it.
 

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We recently purchased a 2020 honda pilot black edition. After a couple of weeks, we noticed random occurrences of cracking and popping coming from the dashboard. As a few more weeks went by the noise began to increase in frequency, duration, and intensity.
Finally, the problem became constant and more severe. The touch screen began to blackout, and the instrument display also went black while driving, creating a serious safety hazard. The system would sometimes read "network communication lost".
Sometimes the system would try repeatedly to reboot itself but never would come back online.
We took the vehicle back to the dealership where we purchased it from, (name of the dealership in Cincinnati Ohio to follow pending resolution of problem).
Later that evening I received a text message, :\" hello, it's --- from -------- Honda. this is my cell phone so you can text me the videos, (I was asked by the dealership when I called to report the issue, to record video of what was happening) whenever you can thank you.
Naturally, I text them the videos. The next text came at 4:57 PM the same day.
The text read, "hello again, my tech went back and forth with Honda tech line(Honda engineers) today and gave them all the details and symptoms and collectively
they came to the conclusion that we have to replace the front engine wiring harness. We ordered it and it will be here tomorrow but it does include removing dashboard components...my tech that is working on it is a 25+ year honda master tech so the vehicle is in wonderful hands but it will take a couple of days".
My response to this news was;
"I just want to have a text thread referencing the conversation that we had, I DO NOT WISH TO HAVE THE CAR REPAIRED until some sort of resolution has been presented by your management".

See my thought is this If your "master tech of 25 years hasn't heard about this particular issue (which seems rampant not just with our 20202 pilot but others as well,
not to mention the other Honda models that we discovered were experiencing the same failure, oh, and by the way, we simply typed crackling and popping noise in 2020 honda pilot and several websites popped up, pretty easy to discover and I have never worked as a master tech for Honda, Maby I should apply? did I miss my calling?) how can I find information so easily when after asking if there is a specific issue with this vehicle I was told: "not that they were ware of". suspicious.
 

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hi all, what’s the best resolution here? Have a 1 month old touring pilot with that same lemony smell. We are having all of the same ‘speaker’ noise issues, popping, cracking plus the instrument panel screen (where the speedometer is) went out while going I think 75mph on a long road trip. We took it before this trip to the dealer we bought it at and got the run around- no codes, can’t recreate totally dismissive. Now we’re 1400 miles from home and forced to find a Honda dealer on vacation (we drove) as we don’t feel it’s safe. We’re looking for thoughts- found a TSB on the NHTSA website after filing a complaint but it never mentioned the instrument panel.
 

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hi all, what’s the best resolution here? Have a 1 month old touring pilot with that same lemony smell. We are having all of the same ‘speaker’ noise issues, popping, cracking plus the instrument panel screen (where the speedometer is) went out while going I think 75mph on a long road trip. We took it before this trip to the dealer we bought it at and got the run around- no codes, can’t recreate totally dismissive. Now we’re 1400 miles from home and forced to find a Honda dealer on vacation (we drove) as we don’t feel it’s safe. We’re looking for thoughts- found a TSB on the NHTSA website after filing a complaint but it never mentioned the instrument panel.
I just got mine fixed last week after harassing the dealer and threatening to sue for 3 weeks.According to poway honda only a field tech specialist from corporate can fix it.To get an appointment with one is difficult.they gave me a 2 week window when he will come in..then randomly they called me can you come down right now ..he's here.If not you'll have to wait.Another 2 weeks.But in the end the field tech did fix the issue so far screen and speedo work and no popping sounds .It was a problem with the wireharness they said. Good luck to you
 

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Hi All, I’d also recommend everyone here PLEASE file a NHTSA complaint (link below) The issue we’re having (with the instrument panel going out) makes the cars patently UNSAFE. Honda needs to recall and extend the warranty for all Touring/Elite models affected. Based on research this is happening to 3 Honda models (Passport, Pilot and Odyssey) over 2 model years 19-20. Shame on Honda. This is a disgrace and this can force them to act.
 

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Hi All, I’d also recommend everyone here PLEASE file a NHTSA complaint (link below) The issue we’re having (with the instrument panel going out) makes the cars patently UNSAFE. Honda needs to recall and extend the warranty for all Touring/Elite models affected. Based on research this is happening to 3 Honda models (Passport, Pilot and Odyssey) over 2 model years 19-20. Shame on Honda. This is a disgrace and this can force them to act.
I just called Corp Honda and they hung up on me. My pilot is a 2020 purchased a month ago with 600 miles. I’ll gladly fill this out
 

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Sadly, we are joining the club on this one. 2020 Pilot Elite. First sign was after a couple of months. Took it to the dealership and they appeared to fix the problem but let us know that if it came back it would be a complete dismantle by Honda Specialists. Well, the fix lasted about 4-6 weeks and now it is back with vengeance. Took it back to the dealer and now they are saying the part won't be in until late September. Needless to say, we are just as disappointed as the rest of you. I thought I did my research but apparently not good enough.
Appreciate all of your responses and will be filing cases/complaints with Honda and NHTSA tomorrow. Ant other recommendations are greatly appreciated.
 

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Sadly, we are joining the club on this one. 2020 Pilot Elite. First sign was after a couple of months. Took it to the dealership and they appeared to fix the problem but let us know that if it came back it would be a complete dismantle by Honda Specialists. Well, the fix lasted about 4-6 weeks and now it is back with vengeance. Took it back to the dealer and now they are saying the part won't be in until late September. Needless to say, we are just as disappointed as the rest of you. I thought I did my research but apparently not good enough.
Appreciate all of your responses and will be filing cases/complaints with Honda and NHTSA tomorrow. Ant other recommendations are greatly appreciated.
Sorry to hear. I think the least why can do is give you a loaner until they fix it. It’s a safety issue. Did you get the recall notices?
 

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contined...
The next day I spoke with the service manager who gave me his pep talk, I told him I would not accept the dash being removed on a vehicle that, after add ons, was 55k without them standing behind the repair by issuing a complimnetary
extended warranty. Afterall if your confidence in your team and your diagnosis, shouldn't you stand behind it?
Your devaluing the vehicle by tearing it apart the least you could do is to warranty the vehicle beyond the manufacturer
specified date/mileage. we have put 3,000 total miles on the vehicle at the time of the occurrence.
I was told we would hear back by the end of the week, the first part of next week but that the vehicle "HAD" to be repaired regardless.
We are extremely unsatisfied with the dealership, as well as, with our purchase. While waiting for resolution to the problem, we are considering taking legal action against the dealership to force them to reclaim this lemon.
Additionally, I would certainly entertain signing on class-action Litigation. I feel dupped...
I'm currently experiencing the same exact issue in my Honda Pilot 2020 Touring. I just purchased it in May 2020 and the vehicle has been in the shop five time already.
 

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I had the same popping sound in my 2019 Black Edition. The dealer replaced the harness and the connection ends. This is what I believe the causation was. No problems since this and the music sounds much better from the speakers. I have had an issue with one of the clips on the seat rail on the Driver side and the red inlay is coming out in some spots. Dealer is replacing all under warranty.
 
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