I did a ton of research before we purchased. The problem is not widespread. So it could be a legitimate hardware problem that affected only a subset of vehicles. Or software problem when interfacing with other systems. Or combination.All.....just started shopping for a 2019....should this issue alone be enough to purchase something else?
I noticed more complaints from owners with the entertainment systems than those without.
The class action lawsuits states hundreds of thousands of the faulty infotainment units were installed. There are not hundreds of thousands of owners complaining.
we know people with the pilot and The Odyssey. They're very popular vehicles. And now that we have a pilot also, 2019 EXL, none of us are having the problem and none of us know anyone that is having the problem.
People are having the problem though.