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Discussion Starter · #1 ·
We bought a used 2017 Pilot Touring about a month ago. We're very happy with the vehicle. The infotainment is much more advanced than anything I've had before in a vehicle. My wife has been driving the vehicle, and hasn't experienced any issues.

While I was driving the car today I noticed an issue with listening to the FM radio. I did some research online and discovered there are a lot of complaints about the FM radio fading in and out, and the entire infotainment screen going blank. This seemed to be isolated to the 2016 model, and was corrected for 2017. Some mentioned that the issue was with the HD radio, as it could "lose" the HD signal, and would switch to another signal, and the sound would come back.

So when driving and listening to the FM radio in our 2017 the sound just stops coming out of the speakers. The radio station is still displaying on the infotainment system. I can increase the volume from the steering wheel buttons and it shows that the volume is indeed increasing, but there is no sound.

I asked my wife if she noticed the issue, and she never has; as she seems to mostly use the CD player to listen to to books on tape. So it looks like the issue I'm noticing is exclusive to FM stations. I was wondering if there is a way to "disable" the HD radio signal, and only work off a "lesser" signal. My thought is that if the problem is isolated to the HD signal, maybe setting the radio to a standard FM signal might alleviate the issue as it would be the "default" signal.

Has anyone else experienced this issue with your 2017 Touring or Elite (I believe the problem with the 16s was also on the Touring and Elite as those trim levels were the only ones offering HD radio)? If so, what was done to remedy the issue?
 

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Discussion Starter · #2 ·
For those with this issue on the 2018 and 2019s, did you first reach out to the dealer or Honda USA (Corporate)? I called a dealer, and they claim to have never heard of an issue with the radio/infotainment on Pilots. Given that there is a lawsuit currently in progress (at least for the 18s and 19s), they might not want to talk about it, but saying it's never come up doesn't seem to be the right response.
 

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2020 Honda Passport Touring AWD Metallic Steel
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Well since you mention HD radio, keep in mind that HD radio signal range is shorter than that of FM. If you hare listening to an HD station and your unit looses the signal it will switch to the analog signal that carries the HD signal. This can mean that you loose sound for a few seconds until the head unit switches to the analog carrier signal.

If it only the FM radio only that is a problem then you might check the antenna connection, the antenna itself or the RF portion of the head unit may be failing or faulty.

This might help you diagnose the issue: What Can Cause a Car Stereo to Only Works Sometimes?
 

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Discussion Starter · #4 ·
Thanks Daltongang.

I was hoping I could just figure out a way to default to analog, but I'll definitely check the things you mentioned (antenna connection, antenna, or RF portion of the head unit)
 
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