[aed116]

I seen a few posts about 2016 Pilot Touring’s to be stalling out. This started for mine June 2019. I would be in idle at red light and car stalls out. Need to switch to park, press brake, restart and back into drive. You can imagine the happy New England drivers behind me!

Most recently, on 25 degree day, the car stalled at idle and would not start back up. This was the breaking point because happened on a very busy road and cars whipping by and my and my family’s safety was at risk. When AAA came they restarted car with battery.Brought it to have battery checked and they said battery was good.

Wondering what the latest outcomes have been? What has worked to fix, what has not. Is it truly a battery issue or an issue with the auto restart that can be disabled. Also has anyone had any luck contacting Honda? I feel this is a safety recall that should be fixed.

 

[Mprewitt1978]

Just tell them to replace the battery. Its almost always a battery for auto stop/start.

It's not an issue limited to honda. Just last week my mother in PA just got a certified pre-owned 2017 Ford Escape. Exact same symptoms. Dealer said battery was good. I called the dealer from FL and asked them to just replace the battery... problem solved.

 

[ObsidianX]

Definitely the battery. For whatever reason those AGMs can still read fine but will need to be replaced at the 3-4+ year mark pending on prior usage. I replaced mine in a 2016 built in 9/15 as I wanted to avoid that exact same scenario.

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[kmc27]

I seen a few posts about 2016 Pilot Touring’s to be stalling out. This started for mine June 2019. I would be in idle at red light and car stalls out. Need to switch to park, press brake, restart and back into drive. You can imagine the happy New England drivers behind me!

Most recently, on 25 degree day, the car stalled at idle and would not start back up. This was the breaking point because happened on a very busy road and cars whipping by and my and my family’s safety was at risk. When AAA came they restarted car with battery.Brought it to have battery checked and they said battery was good.

Wondering what the latest outcomes have been? What has worked to fix, what has not. Is it truly a battery issue or an issue with the auto restart that can be disabled. Also has anyone had any luck contacting Honda? I feel this is a safety recall that should be fixed.

It's definitely not just the battery. Check out the other threads on this forum - "Elite shuts off at stop light." This happened to my 2016 pilot. They replaced battery in August 2018 and everything was fine until Fall 2019 when it started happening again. Other posters have had the problem re-occur even after replacing the battery.

I did open a case with American Honda the first time it happened and filed a complaint with NHTSA. After it happened again this fall, I took it back into the dealer. They said next thing to try would be to replace the starter motor. But they quoted me $1660 and said it was 50/50 chance it would solve the problem. They said it solved the problem with some cars but others still have had the problem after replacing starter motor. I submitted another complaint to NHTSA and called American Honda again. I told them I wanted them to cover the cost of replacing the starter motor. They agreed to cover all the cost except wanted me to pay $100. So I did that.

Important things are (1) keep all service records from dealer whenever you bring it it for this problem so it is documented; (2) file a complaint with NHTSA; and (3) call American Honda. It may not actually do anything to solve your problem and it will be a frustrating experience. But that's pretty much all you can do. NHTSA is aware of all the complaints but they haven't been able to figure out why it's happening and it seems very difficult for them to force a recall where they can't diagnose the problem.

American Honda did issue a bulletin about this in July for cases like yours where the car would not restart -
NHTSA ID Number: 10163414

Manufacturer Communication Number: APaS07302019905

Summary

Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2016-2017 Pilot Tourings or Elites with a customer complaint of a no auto re-start condition after going into an auto idle stop. Customer should have been able to re-start the vehicle by placing the gear into the Park position and pressing the Start button. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

 

[ObsidianX]

Did the new starter fix it once and for all so far?

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[kmc27]

Did the new starter fix it once and for all so far?

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knock on wood, but so far it has not happened since we replaced the starter. But it's only been 2 weeks. There was at least once where the music playing through the bluetooth from my phone stopped playing briefly while engine was restarting but the music started playing again. There have been a couple of times where it felt like the engine was struggling to restart but it did. So haven't yet had any full on stalling, but will post if it does happen again.

 

[uncw89]

knock on wood, but so far it has not happened since we replaced the starter. But it's only been 2 weeks. There was at least once where the music playing through the bluetooth from my phone stopped playing briefly while engine was restarting but the music started playing again. There have been a couple of times where it felt like the engine was struggling to restart but it did. So haven't yet had any full on stalling, but will post if it does happen again.

I know this was in 2019, but I'm wondering if this worked. This happened to me recently, mine would not start back up. I took it to the Honda dealer and they said it was the starter for me too. I had it fixed, but I had to pay the whole amount!! I would've gladly paid just $100. I guess I need to file a complaint and call American Honda!!

 

[2020 Touring]

I know this was in 2019, but I'm wondering if this worked. This happened to me recently, mine would not start back up. I took it to the Honda dealer and they said it was the starter for me too. I had it fixed, but I had to pay the whole amount!! I would've gladly paid just $100. I guess I need to file a complaint and call American Honda!!

He asked for them to replace it as a goodwill gesture, and they did less a $100 "copay". I doubt they'll extend the same courtesy after the fact because you found someone on the internet that got a better deal, but it couldn't hurt to ask.

Anyway, aren't new starters like $350? And that's for OEM -- aftermarket are probably half that cost. Adding 2 hours for labor for someone that has never done the job before gets you to maybe...$600 tops? I can't imagine paying $1,660 for a starter.

 

[uncw89]

He asked for them to replace it as a goodwill gesture, and they did less a $100 "copay". I doubt they'll extend the same courtesy after the fact because you found someone on the internet that got a better deal, but it couldn't hurt to ask.

Anyway, aren't new starters like $350? And that's for OEM -- aftermarket are probably half that cost. Adding 2 hours for labor for someone that has never done the job before gets you to maybe...$600 tops? I can't imagine paying $1,660 for a starter.

I'm sure they probably won't adjust the price now, after the fact. I did ask if there was any way to get it cheaper. I had some problem with the cylinders or something and it wasn't too far out of warranty (at that time) and the guy at the Honda dealer called American Honda about it (he knows that I am a longtime, regular customer there) and I got that fixed for the $100 copay. I mentioned that to the guy (a different guy) this time and didn't budge. He told me to hold on to my receipt and if Honda did a recall that they would refund the money. (that probably won't happen).I said the same thing about the price of the starter and he showed me on the receipt they they charged $1200 for just the starter and then he gave me a discount on the labor. I'm not happy about the $$$ for sure, but if it fixes it I will be okay with it. I

 

[2020 Touring]

I'm sure they probably won't adjust the price now, after the fact. I did ask if there was any way to get it cheaper. I had some problem with the cylinders or something and it wasn't too far out of warranty (at that time) and the guy at the Honda dealer called American Honda about it (he knows that I am a longtime, regular customer there) and I got that fixed for the $100 copay. I mentioned that to the guy (a different guy) this time and didn't budge. He told me to hold on to my receipt and if Honda did a recall that they would refund the money. (that probably won't happen).I said the same thing about the price of the starter and he showed me on the receipt they they charged $1200 for just the starter and then he gave me a discount on the labor. I'm not happy about the $$$ for sure, but if it fixes it I will be okay with it. I

My mistake -- I did some digging and found that the OEM starter is $1,178 list. That's definitely a new record in my book, but probably has a lot to do with the need for frequent starts when the idle stop system is active.

Here's hoping the new one lasts forever!

 

[uncw89]

My mistake -- I did some digging and found that the OEM starter is $1,178 list. That's definitely a new record in my book, but probably has a lot to do with the need for frequent starts when the idle stop system is active.

Here's hoping the new one lasts forever!

Thanks!! I hope so too!!

 

[Nail Grease]

If I had this feature installed on my vehicle, and I couldn't remember to push the disable button each time, I'd do this.

Permanently disable Auto Stop Start!

Quick note on why I did this: Since the purchase of my wife’s 2016 Elite Pilot we have struggled to like the auto stop/start feature. With her and the kids always running around she sometimes forgets to manually disable it but when it shuts the car down she hits the button and moves on. I...

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