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Where does it say that fuel injectors are covered in these states? Because I have this problem and I am in New Jersey.
In the Warranty Booklet that came in your Pilot's glove compartment and is available as a free download from owners.honda.com.

"In addition to the Federal Emissions Warranties, the California Emissions Warranties that follow cover all vehicles registered and normally driven in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

If an emissions-related part listed in this warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by Honda.

The California emissions warranties cover these emissions systems on your Honda.

  • Crankcase Control System
  • Evaporative and Refueling Emissions Control Systems
  • Exhaust Gas Recirculation (EGR) System
  • Exhaust System
  • Ignition System
  • Fuel Injection System
  • OBD System
  • Transmission Control System
  • Intake Air System
  • Valve Control System
  • Hybrid Powertrain, including Integrated Motor Assist System (IMA)"
 

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Like many others on this forum, I'm a long time Honda owner. My 2016 Pilot EX-L is my 6th Honda vehicle. I just had to have my second set of fuel injectors installed at my dealer.. My mileage is 109000. The first set had to be replaced at 60000 miles. No warranty coverage for the first ones so the cost was about $1500. This week's visit only set me back $500 for labor as they comped me the parts as a goodwill gesture since my Pilot is always serviced at this dealer. Reading the posts, I now know why the service manager offered to supply the parts and only charge me for labor. Obviously, this is a defect in the car as I've never heard of anyone needing to replace fuel injectors. Oh....and for those who haven't hit the 100K mark plugs for the Pilot are $60 a piece. I replaced those, along with the timing belt, water pump etc. at 105K about two months ago. Nice car, rides well but maintenance is quite a bit more than I anticipated.
 

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Oh....and for those who haven't hit the 100K mark plugs for the Pilot are $60 a piece. I replaced those, along with the timing belt, water pump etc. at 105K about two months ago. Nice car, rides well but maintenance is quite a bit more than I anticipated.
Just FYI...

The OE spark plugs are NGK DILZKR7B11G (95350) which can be purchased at auto parts stores nationwide for less than $20 each. This is the exact same spark plug that Honda sells as part number 12290-R9P-A01 which lists for $55 each.
 

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Hello everyone,
I was having an issue with my check engine light. After a few days it would turn off & go back to normal. I would call the dealer & they would tell me to bring it in but by the time I would the light would turn off. They instructed me the next time the light came on to drive it to the dealer & not to turn the vehicle off so I did. They found the issue, they had to replace all of the fuel injectors WOW! The vehicle has 40,000 miles mostly highway driving. I asked the service writer if that was normal & he informed me he has seen this on several pilots. Thank God for the Honda extended warranty I purchased or It would have cost over $1200 to fix. Has anyone else had this issue?
I have a 2016 with the same problem at 115,000 miles.That is still too soon to have this problem. Since Honda is not doing anything about this issue in way of recall, this will be my last Honda. I have had very good luck in the past with Hondas, but the 2016 will be my last.
 

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I have a 2016 with the same problem at 115,000 miles.That is still too soon to have this problem. Since Honda is not doing anything about this issue in way of recall, this will be my last Honda. I have had very good luck in the past with Hondas, but the 2016 will be my last.
Have you replaced your timing belt, water pump, and tensioner yet?

What would you buy to replace your Pilot?
 

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Yes, I replaced all three. I have also had problems with the transmission leaking fluid into the engine...That was covered by Honda due to a known transmission leak...I'm not sure why they don't cover this injector defect.

I'm not sure what I will replace it with...we have looked at the Cadilac XT models, but that is about it. We will certainly do our research before we buy anything else.
 

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We got a new transmission on our 2016 pilot at 20,000 miles because of a leak into the engine cooling system.
 

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The new generation Honda models are all having issues. I’ve a 2016 Honda Pilot with 52500 miles. In Aug 2019, the dreaded Check engine light came and I had to spend $1250 from my pocket. Immediately, I bought an extended warranty from the dealership for $1528. I read from other people in this/other forums that the problem is recurring for the same Pilot as the Fuel injector itself is defective. I don’t know if it is correct.

Further reading in different forums shows Honda is no more a very dependable vehicle it used to be once, at least the new generation Hondas. They make sporty, stylish cars, Suvs but quality wise they are just average. Read the jd power reliability ratings, Honda is not even in the top 10 and Acura is not in top 20.

 

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Long-time lurker, first-time poster here. 2016 EXL with 63K miles, bought a little over a year ago with no issues thus far, however am just reading up on this problem now. Do we have any idea of the actual failure rates for the fuel-injectors? I realize in a forum like this it'll read like the sky is falling on all the Pilots subject to the TSB, but curious what the overall impact has been thus far. Seems in any case it's a ticking time bomb with intermittent support from dealerships/Honda NA to offer compensation to varying degrees? Very discouraged to read about these problems for such a well-respected brand, definitely seems like they've lost a step in the reliability department.
 

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I suggest you better buy extended warranty immediately as latest generation Hondas(not just pilots) are unreliable. I have 2016 Honda Pilot EX, at 52500 miles got emissions light in Aug 2019. It was fuel injector failure and I paid $1250 from my pocket. I immediately bought extended warranty from the dealership itself. Fuel injectors are heart of a car and should last the life of a car. I’ve checked with some people and some car enthusiasts and they said they’ve never heard of a failed fuel injector for any car. But Honda being such a big name, they should Recall this part failure. This is only a suggestion.
 

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Do we have any idea of the actual failure rates for the fuel-injectors?
It's nearly impossible for anyone outside of Honda to say what the actual and expected failure rate is.

It's significant enough for Honda to have acknowledged there is a problem and listed the cause in a TSB, but not significant enough to have propagated through the media or resulted in class-action lawsuits.

So far, the issue only seems to come up in forums like this and Facebook groups where I've seen many dozens of reports of injector failure. This can seem like a lot, but really it's not considering there are tens of thousands of vehicles represented on these forums and groups.

By counting the complaints and considering the number of active members in these forums and groups, we can estimate that less than 1% of the members have reported an injector failure. I suspect the failure rate may be considerably less than 1%.

To put things into perspective: There have been over 2,000,000 Pilots sold. There are about 119,000 members on this forum, so we can guess that somewhere around 6% of Pilot owners are members here.

If we have, say, 50 reports of injector failure, that may represent a failure rate of 0.04% - I believe that's really low by any measure.
 

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Hello everyone,
I was having an issue with my check engine light. After a few days it would turn off & go back to normal. I would call the dealer & they would tell me to bring it in but by the time I would the light would turn off. They instructed me the next time the light came on to drive it to the dealer & not to turn the vehicle off so I did. They found the issue, they had to replace all of the fuel injectors WOW! The vehicle has 40,000 miles mostly highway driving. I asked the service writer if that was normal & he informed me he has seen this on several pilots. Thank God for the Honda extended warranty I purchased or It would have cost over $1200 to fix. Has anyone else had this issue?
Yes ...me just happened everything the same problem
135962
 

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All, same thing happened to me. All lights came on. I have a 2016 with 50,000 miles. They said misfire on cylinder number 4 and I need all fuel injectors replaced as a set. I am out of warranty range so they want $1750 for this repair. Any other updates from anyone? There are also a couple threads in the 2016 forum about these types of issues. Seems like there is an issue with the 2016 pilots and the fuel injectors.
  • I'm having the same problem. Code P0304, misfire cylinder 4. My Pilot has about 55k miles on it and this is absolutely frustrating.
 

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Call Honda and file a complaint--this is a real issue



2016 Pilot owner here. Thanks for the guidance. After months of the emissions system light going on and off and three trips to the dealer to inquire about it, yesterday 5 lights went off (emissions system, all wheel drive, power steering, hill start assist, and trailer stability assist). The lights went off this morning (naturally). Took it to the dealer, they investigated and said it needs new fuel injectors for $1500. I called baloney. I've filed a complaint with Honda and am waiting for a call back.

The dealer did tell me Honda issued a "service bulletin" about this issue three months ago. Also of note is that one part necessary for repair is on "national backorder," so no idea when it could even get fixed.
What happened to your claim at Honda?
 

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What happened to your claim at Honda?
Same issue here, 2016 Honda Pilot, 52500 miles(in Aug 2019), check engine light came. Dealer said I need to replace the fuel injector. It costed me $1250. Immediately I took Extended warranty from the Dealer. The latest generation Hondas(Accord, CRV, Odyssey, Civic) from 2016 on wards have lot of issues. I checked with technicians(at dealer), Autozone, any automotive parts store. They all said the new generation Hondas have lot of failed parts. They are not properly tested or low quality parts or both. Still I see lot of people are buying these Honda automobiles nowadays. I guess they are not doing any fact checking before buying and just believing Honda for its name. The Hondas are not even in top 10 as far as reliability is considered according to JD Power ratings. Acuras rating is even worse. See below:

 

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A quite long post. Sorry about that.

I have been a Happy and Proud Honda vehicle owner nearly all my life. I drive these Honda's a lot - a high mileage - play (family road trips) and work - highway driver.
My Honda vehicle portfolio:
A lot-new 1993 Accord, A used 1995 Civic, lot-new 2007 CRV, lot-new 2009 Accord, and most recently a lot-new 2017 Honda Pilot. All but the Civic were purchased new from a Honda dealership.

All have run well past 100,000 miles with regular scheduled maintenance. I have always maintained my Honda's as per manufacturer recommendations.

The 2009 Accord suffered from the brake pad wear out - recall. The rear brake pads wore out when the vehicle had less (or thereabouts) than 25k miles.
Never owned any car that the brake pads wore out that quickly. Honda (via Class-Action suit I believe?) replaced these brake pads.
I am not including the Takata airbag issue to which my CRV and 2009 Accord were affected by.


The 2007 Honda CRV had 300k+ until I was hit by another vehicle and it was declared a total loss by my insurance company. I purchased my next Honda, The 2017 Honda Pilot Elite) as a result.

I purchased my latest Honda, a 2017 Pilot Elite, on Black Friday (November 24th, 2017) from a dealer here in Washington State.
At the recommendation of the sales associate (and at a discounted cost) - I purchased an extended drive train warranty, along with extended windshield replacement coverage.

Less than a month later we drove the vehicle, without hesitation or concern, to Disneyland to spend Christmas 2017 with family.

I have continued to maintain my vehicle following the maintenance cycles as recommended (and have solid records by the facility who performs these for me regularly).

This year (Summer 2020) on June 12th - my family and I embarked in our 2017 Honda Pilot (which at the time has about 56k miles on it and on its first set of replacement tires; after the factory set) on a 4500 mile (or so) family vacation. Our journey traverses from Sea level in the Puget Sound to over a mile high along the way. Returning home, we reach over 9k in Northern New Mexico, returning home to our near sea level residence in Washington State. Yes, as things opened in the Pacific Northwest, and Southwest, from COVID-19 - we headed out on the highway. Our destination - the South Rim of the Grand Canyon.

Our next destination point would be Alamogordo, New Mexico; White Sands.

Roughly, halfway between the two points the check engine light came on.

I called my Honda specialty mechanic shop back home. A regular comfort as he asked some questions. Engine light not red, or flashing - he recommended contacting a Honda dealer in Santa Fe (if there was one. There was. We called the dealer. I explained we were headed to Santa Fe and the engine light had just come one. They were able to 'squeeze' us in for an appointment the next morning (Friday). While driving my wife checked our owner’s manual and Googled the engine light notification for our specific 3rd generation Honda Pilot. We discovered there were several similarities posted online - relating to the failing fuel injectors and a 0430 diagnostic error code that followed.


Being on the highway between White Sands, New Mexico and Santa Fe, New Mexico and having the engine fault light come on was quite unsettling for my wife and 9-year old. I could see the concern on their faces. The fact that we made it safely to our destination (vs. being stranded on the high-desert highway in the middle of nowhere) I am very grateful. To the staff at Honda of Santa Fe I am grateful you were able to resolve our Honda vehicles' malady and return us on our family journey!

Honda of Santa Fe folks were great! Everything from the shuttle service to the communications and repair - the friendly customer service was excellent.

When we returned home to Washington State, I called Honda of America. I was hopeful they would reimburse me for the cost of the repair ($1446.41 USD). For all I knew my vehicle was out of warrantee; 68,500k miles and I have owned it for nearly three years. The odds of Honda of America reimbursing me for the costs of the repair were, I believed, 50/50 at best.

I was able to reach someone and plead my case. The person I spoke to provided me a case (my term for the customer service ticket) number. I was told it would be assigned to someone and they would contact me. After a few days I called Honda of America's customer service 800 number, provided my case number, and was forwarded to the voice mail of a customer service associate. I left a voice message with all my details. After a few additional days I called back. I left another message. waited a few more days and called again. This time I was met with the customer service queue. I asked why I had not received a call back form the person assign my case? The associate mentioned their information noted they had been waiting for a call from me. Huh? The nice gentleman mentioned maybe the person that I had left messages for was no longer with the company. He said he would see what he could do about connecting me to another representative who would help me. I received a call from "American Honda's - Chris" very quickly. If not the same day, the next day.

I described my long history of Honda ownership, how I discovered online forums discussing the high failure rate of the 3rd generation Honda pilots (plus other models), and how I hoped he might be able to help me by reimbursing the cost of the repair. He provided me with a general email address to send copies of my repair details and the receipt for payment.

I scanned these documents to PDF and emailed them in. Again, writing in the body of the email message my family road trip and our vehicle check engine, and subsequent fuel injector failure.

After about 7-10 days, Chris called me back. He informed me they would not reimburse me for the repair. However, he would provide me with a $650.00 Honda loyalty card. I was not happy with the result. I lamented and told him I was grateful to receive the loyalty card but would much rather have received reimbursement. I added I expected a TSB, recall or class-action eventual to come about due to the magnitude of the Honda owners experiencing this same fuel injector issue. I told him I intended to write a letter to Honda America or even Honda Japan expressing my dissatisfaction with the quality of components. He replied the letter would just end up with him.

That evening I returned home to review the internet forums looking to see what others may have done had they been turned away from reimbursement too.

I discovered a thread mentioning this below:
----------------------------------------------------------------


In the Warranty Booklet that came in your Pilot's glove compartment and is available as a free download from owners.honda.com.

"In addition to the Federal Emissions Warranties, the California Emissions Warranties that follow cover all vehicles registered and normally driven in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

If an emissions-related part listed in this warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by Honda.

The California emissions warranties cover these emissions systems on your Honda.
Crankcase Control System
Evaporative and Refueling Emissions Control Systems
Exhaust Gas Recirculation (EGR) System
Exhaust System
Ignition System
Fuel Injection System
OBD System
Transmission Control System
Intake Air System
Valve Control System
Hybrid Powertrain, including Integrated Motor Assist System (IMA)"

-----------------------------------------------------------


This applies to my 2017 Honda Pilot Elite. My vehicle and myself are in Washington. The vehicle has always been registered in Washington State.

I called Chris and left a message about what I had discovered after doing some additional research. My vehicle had 68.5k miles at the time of repair. It was certainly under seven years old.

Chris called me back. He informed me that because the vehicle was repaired in New Mexico - the warranty did not apply. I was flabbergasted. What? He reiterated; the vehicle was repaired in New Mexico, so the warranty did not apply to my vehicle. I could not believe this. I asked him if he would send me this statement in writing to which he said, "No".

I am posting this here for others. If there is a movement to litigate or resolve this by other means - PM me.
I am saddened by what I would say (in my opinion) - has been a representation by American Honda - to convey a "buyer beware" message to its customers.




138711
138712
 

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A quite long post. Sorry about that.

I have been a Happy and Proud Honda vehicle owner nearly all my life. I drive these Honda's a lot - a high mileage - play (family road trips) and work - highway driver.
My Honda vehicle portfolio:
A lot-new 1993 Accord, A used 1995 Civic, lot-new 2007 CRV, lot-new 2009 Accord, and most recently a lot-new 2017 Honda Pilot. All but the Civic were purchased new from a Honda dealership.

All have run well past 100,000 miles with regular scheduled maintenance. I have always maintained my Honda's as per manufacturer recommendations.

The 2009 Accord suffered from the brake pad wear out - recall. The rear brake pads wore out when the vehicle had less (or thereabouts) than 25k miles.
Never owned any car that the brake pads wore out that quickly. Honda (via Class-Action suit I believe?) replaced these brake pads.
I am not including the Takata airbag issue to which my CRV and 2009 Accord were affected by.


The 2007 Honda CRV had 300k+ until I was hit by another vehicle and it was declared a total loss by my insurance company. I purchased my next Honda, The 2017 Honda Pilot Elite) as a result.

I purchased my latest Honda, a 2017 Pilot Elite, on Black Friday (November 24th, 2017) from a dealer here in Washington State.
At the recommendation of the sales associate (and at a discounted cost) - I purchased an extended drive train warranty, along with extended windshield replacement coverage.

Less than a month later we drove the vehicle, without hesitation or concern, to Disneyland to spend Christmas 2017 with family.

I have continued to maintain my vehicle following the maintenance cycles as recommended (and have solid records by the facility who performs these for me regularly).

This year (Summer 2020) on June 12th - my family and I embarked in our 2017 Honda Pilot (which at the time has about 56k miles on it and on its first set of replacement tires; after the factory set) on a 4500 mile (or so) family vacation. Our journey traverses from Sea level in the Puget Sound to over a mile high along the way. Returning home, we reach over 9k in Northern New Mexico, returning home to our near sea level residence in Washington State. Yes, as things opened in the Pacific Northwest, and Southwest, from COVID-19 - we headed out on the highway. Our destination - the South Rim of the Grand Canyon.

Our next destination point would be Alamogordo, New Mexico; White Sands.

Roughly, halfway between the two points the check engine light came on.

I called my Honda specialty mechanic shop back home. A regular comfort as he asked some questions. Engine light not red, or flashing - he recommended contacting a Honda dealer in Santa Fe (if there was one. There was. We called the dealer. I explained we were headed to Santa Fe and the engine light had just come one. They were able to 'squeeze' us in for an appointment the next morning (Friday). While driving my wife checked our owner’s manual and Googled the engine light notification for our specific 3rd generation Honda Pilot. We discovered there were several similarities posted online - relating to the failing fuel injectors and a 0430 diagnostic error code that followed.


Being on the highway between White Sands, New Mexico and Santa Fe, New Mexico and having the engine fault light come on was quite unsettling for my wife and 9-year old. I could see the concern on their faces. The fact that we made it safely to our destination (vs. being stranded on the high-desert highway in the middle of nowhere) I am very grateful. To the staff at Honda of Santa Fe I am grateful you were able to resolve our Honda vehicles' malady and return us on our family journey!

Honda of Santa Fe folks were great! Everything from the shuttle service to the communications and repair - the friendly customer service was excellent.

When we returned home to Washington State, I called Honda of America. I was hopeful they would reimburse me for the cost of the repair ($1446.41 USD). For all I knew my vehicle was out of warrantee; 68,500k miles and I have owned it for nearly three years. The odds of Honda of America reimbursing me for the costs of the repair were, I believed, 50/50 at best.

I was able to reach someone and plead my case. The person I spoke to provided me a case (my term for the customer service ticket) number. I was told it would be assigned to someone and they would contact me. After a few days I called Honda of America's customer service 800 number, provided my case number, and was forwarded to the voice mail of a customer service associate. I left a voice message with all my details. After a few additional days I called back. I left another message. waited a few more days and called again. This time I was met with the customer service queue. I asked why I had not received a call back form the person assign my case? The associate mentioned their information noted they had been waiting for a call from me. Huh? The nice gentleman mentioned maybe the person that I had left messages for was no longer with the company. He said he would see what he could do about connecting me to another representative who would help me. I received a call from "American Honda's - Chris" very quickly. If not the same day, the next day.

I described my long history of Honda ownership, how I discovered online forums discussing the high failure rate of the 3rd generation Honda pilots (plus other models), and how I hoped he might be able to help me by reimbursing the cost of the repair. He provided me with a general email address to send copies of my repair details and the receipt for payment.

I scanned these documents to PDF and emailed them in. Again, writing in the body of the email message my family road trip and our vehicle check engine, and subsequent fuel injector failure.

After about 7-10 days, Chris called me back. He informed me they would not reimburse me for the repair. However, he would provide me with a $650.00 Honda loyalty card. I was not happy with the result. I lamented and told him I was grateful to receive the loyalty card but would much rather have received reimbursement. I added I expected a TSB, recall or class-action eventual to come about due to the magnitude of the Honda owners experiencing this same fuel injector issue. I told him I intended to write a letter to Honda America or even Honda Japan expressing my dissatisfaction with the quality of components. He replied the letter would just end up with him.

That evening I returned home to review the internet forums looking to see what others may have done had they been turned away from reimbursement too.

I discovered a thread mentioning this below:
----------------------------------------------------------------


In the Warranty Booklet that came in your Pilot's glove compartment and is available as a free download from owners.honda.com.

"In addition to the Federal Emissions Warranties, the California Emissions Warranties that follow cover all vehicles registered and normally driven in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

If an emissions-related part listed in this warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by Honda.

The California emissions warranties cover these emissions systems on your Honda.
Crankcase Control System
Evaporative and Refueling Emissions Control Systems
Exhaust Gas Recirculation (EGR) System
Exhaust System
Ignition System
Fuel Injection System
OBD System
Transmission Control System
Intake Air System
Valve Control System
Hybrid Powertrain, including Integrated Motor Assist System (IMA)"

-----------------------------------------------------------


This applies to my 2017 Honda Pilot Elite. My vehicle and myself are in Washington. The vehicle has always been registered in Washington State.

I called Chris and left a message about what I had discovered after doing some additional research. My vehicle had 68.5k miles at the time of repair. It was certainly under seven years old.

Chris called me back. He informed me that because the vehicle was repaired in New Mexico - the warranty did not apply. I was flabbergasted. What? He reiterated; the vehicle was repaired in New Mexico, so the warranty did not apply to my vehicle. I could not believe this. I asked him if he would send me this statement in writing to which he said, "No".

I am posting this here for others. If there is a movement to litigate or resolve this by other means - PM me.
I am saddened by what I would say (in my opinion) - has been a representation by American Honda - to convey a "buyer beware" message to its customers.




What exactly did they repair for $1,446.41 ?
Other that the check engine light being on, was your vehicle running poorly at the time you took it in?
Based on your trouble code P0430, if you would like to help your engine be a lot less trouble free, I would disable the VCM. Many of us have opted to have our V6 engines run on all 6 cylinders 100% of the time.
 

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A quite long post. Sorry about that.

I have been a Happy and Proud Honda vehicle owner nearly all my life. I drive these Honda's a lot - a high mileage - play (family road trips) and work - highway driver.
My Honda vehicle portfolio:
A lot-new 1993 Accord, A used 1995 Civic, lot-new 2007 CRV, lot-new 2009 Accord, and most recently a lot-new 2017 Honda Pilot. All but the Civic were purchased new from a Honda dealership.

All have run well past 100,000 miles with regular scheduled maintenance. I have always maintained my Honda's as per manufacturer recommendations.

The 2009 Accord suffered from the brake pad wear out - recall. The rear brake pads wore out when the vehicle had less (or thereabouts) than 25k miles.
Never owned any car that the brake pads wore out that quickly. Honda (via Class-Action suit I believe?) replaced these brake pads.
I am not including the Takata airbag issue to which my CRV and 2009 Accord were affected by.


The 2007 Honda CRV had 300k+ until I was hit by another vehicle and it was declared a total loss by my insurance company. I purchased my next Honda, The 2017 Honda Pilot Elite) as a result.

I purchased my latest Honda, a 2017 Pilot Elite, on Black Friday (November 24th, 2017) from a dealer here in Washington State.
At the recommendation of the sales associate (and at a discounted cost) - I purchased an extended drive train warranty, along with extended windshield replacement coverage.

Less than a month later we drove the vehicle, without hesitation or concern, to Disneyland to spend Christmas 2017 with family.

I have continued to maintain my vehicle following the maintenance cycles as recommended (and have solid records by the facility who performs these for me regularly).

This year (Summer 2020) on June 12th - my family and I embarked in our 2017 Honda Pilot (which at the time has about 56k miles on it and on its first set of replacement tires; after the factory set) on a 4500 mile (or so) family vacation. Our journey traverses from Sea level in the Puget Sound to over a mile high along the way. Returning home, we reach over 9k in Northern New Mexico, returning home to our near sea level residence in Washington State. Yes, as things opened in the Pacific Northwest, and Southwest, from COVID-19 - we headed out on the highway. Our destination - the South Rim of the Grand Canyon.

Our next destination point would be Alamogordo, New Mexico; White Sands.

Roughly, halfway between the two points the check engine light came on.

I called my Honda specialty mechanic shop back home. A regular comfort as he asked some questions. Engine light not red, or flashing - he recommended contacting a Honda dealer in Santa Fe (if there was one. There was. We called the dealer. I explained we were headed to Santa Fe and the engine light had just come one. They were able to 'squeeze' us in for an appointment the next morning (Friday). While driving my wife checked our owner’s manual and Googled the engine light notification for our specific 3rd generation Honda Pilot. We discovered there were several similarities posted online - relating to the failing fuel injectors and a 0430 diagnostic error code that followed.


Being on the highway between White Sands, New Mexico and Santa Fe, New Mexico and having the engine fault light come on was quite unsettling for my wife and 9-year old. I could see the concern on their faces. The fact that we made it safely to our destination (vs. being stranded on the high-desert highway in the middle of nowhere) I am very grateful. To the staff at Honda of Santa Fe I am grateful you were able to resolve our Honda vehicles' malady and return us on our family journey!

Honda of Santa Fe folks were great! Everything from the shuttle service to the communications and repair - the friendly customer service was excellent.

When we returned home to Washington State, I called Honda of America. I was hopeful they would reimburse me for the cost of the repair ($1446.41 USD). For all I knew my vehicle was out of warrantee; 68,500k miles and I have owned it for nearly three years. The odds of Honda of America reimbursing me for the costs of the repair were, I believed, 50/50 at best.

I was able to reach someone and plead my case. The person I spoke to provided me a case (my term for the customer service ticket) number. I was told it would be assigned to someone and they would contact me. After a few days I called Honda of America's customer service 800 number, provided my case number, and was forwarded to the voice mail of a customer service associate. I left a voice message with all my details. After a few additional days I called back. I left another message. waited a few more days and called again. This time I was met with the customer service queue. I asked why I had not received a call back form the person assign my case? The associate mentioned their information noted they had been waiting for a call from me. Huh? The nice gentleman mentioned maybe the person that I had left messages for was no longer with the company. He said he would see what he could do about connecting me to another representative who would help me. I received a call from "American Honda's - Chris" very quickly. If not the same day, the next day.

I described my long history of Honda ownership, how I discovered online forums discussing the high failure rate of the 3rd generation Honda pilots (plus other models), and how I hoped he might be able to help me by reimbursing the cost of the repair. He provided me with a general email address to send copies of my repair details and the receipt for payment.

I scanned these documents to PDF and emailed them in. Again, writing in the body of the email message my family road trip and our vehicle check engine, and subsequent fuel injector failure.

After about 7-10 days, Chris called me back. He informed me they would not reimburse me for the repair. However, he would provide me with a $650.00 Honda loyalty card. I was not happy with the result. I lamented and told him I was grateful to receive the loyalty card but would much rather have received reimbursement. I added I expected a TSB, recall or class-action eventual to come about due to the magnitude of the Honda owners experiencing this same fuel injector issue. I told him I intended to write a letter to Honda America or even Honda Japan expressing my dissatisfaction with the quality of components. He replied the letter would just end up with him.

That evening I returned home to review the internet forums looking to see what others may have done had they been turned away from reimbursement too.

I discovered a thread mentioning this below:
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In the Warranty Booklet that came in your Pilot's glove compartment and is available as a free download from owners.honda.com.

"In addition to the Federal Emissions Warranties, the California Emissions Warranties that follow cover all vehicles registered and normally driven in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

If an emissions-related part listed in this warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by Honda.

The California emissions warranties cover these emissions systems on your Honda.
Crankcase Control System
Evaporative and Refueling Emissions Control Systems
Exhaust Gas Recirculation (EGR) System
Exhaust System
Ignition System
Fuel Injection System
OBD System
Transmission Control System
Intake Air System
Valve Control System
Hybrid Powertrain, including Integrated Motor Assist System (IMA)"

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This applies to my 2017 Honda Pilot Elite. My vehicle and myself are in Washington. The vehicle has always been registered in Washington State.

I called Chris and left a message about what I had discovered after doing some additional research. My vehicle had 68.5k miles at the time of repair. It was certainly under seven years old.

Chris called me back. He informed me that because the vehicle was repaired in New Mexico - the warranty did not apply. I was flabbergasted. What? He reiterated; the vehicle was repaired in New Mexico, so the warranty did not apply to my vehicle. I could not believe this. I asked him if he would send me this statement in writing to which he said, "No".

I am posting this here for others. If there is a movement to litigate or resolve this by other means - PM me.
I am saddened by what I would say (in my opinion) - has been a representation by American Honda - to convey a "buyer beware" message to its customers.




I'm sorry you were mistreated by Honda as well. I had enough of their quality and attitude and sold every Honda product I owned a few months ago after having owned somewhere around 20 of their products over the decades.

What exactly did they repair for $1,446.41 ?
Other that the check engine light being on, was your vehicle running poorly at the time you took it in?
Based on your trouble code P0430, if you would like to help your engine be a lot less trouble free, I would disable the VCM. Many of us have opted to have our V6 engines run on all 6 cylinders 100% of the time.
His problem description and price align with fuel injector replacement. Honda says this failure is caused by manufacturing debris - not VCM.
 

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His problem description and price align with fuel injector replacement. Honda says this failure is caused by manufacturing debris - not VCM.
Details of the bill would help the discussion. They always say fuel injectors are at fault when the underlying root of the cause is the VCM that causes deposits to build up in certain cylinders. Oil ingestion by the catalytic converters over time create P0430 code first, later comes P0420. Hence the the black suet build up on our tail pipes.
 

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Details of the bill would help the discussion. They always say fuel injectors are at fault when the underlying root of the cause is the VCM that causes deposits to build up in certain cylinders. Oil ingestion by the catalytic converters over time create P0430 code first, later comes P0420. Hence the the black suet build up on our tail pipes.
I'm glad you figured this out. You need to get in touch with Honda's engineers stat and let them know! Black soot only builds up on the tail pipes of every internal combustion engine ever made.
 
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