[zroger73]

After preaching for years on the virtues of Honda to family and friends I fell victim to the flawed fuel injectors at 44,608 miles on my 2016 Pilot EXL. Paid $1406 to replace the injector and pipe set. Dealer advised Honda has thus far failed to acknowledge the problem that occurred during manufacturing, but I may be able to have Honda reimburse me if Honda later decides to offer an extended warranty on the fuel system. I am thinking class action litigation would be the best chance to bring them to accept accountability. This is not the company I once championed!

If you paid for this repair before opening a case with Honda and asking them to cover it under goodwill, you sent the message that you were willing and/or felt obligated to pay out of pocket. This greatly decreased your chances of getting reimbursed unless Honda implements a warranty extension or this becomes a recall.

Honda has acknowledge that the problem was due to manufacturing debris from the high pressure fuel pump and/or injectors in the TSB, but they haven't extended the warranty or issued a recall even after more than two years.

From what I've seen on this and the Ridgeline forums, Honda has been covering the cost of this repair more often than not. The dealer isn't inclined to fight for you because if Honda covers the repair under goodwill, the dealer won't be able to make profit off of the parts and they'll get less reimbursement for labor compared to customer-pay.

What should have happened is to have the dealer diagnose the problem then call Honda yourself and explain why you feel it should be covered under goodwill. Reference this and the Ridgeline forum and remind them of how many Hondas you've owned and how you always have them serviced at a Honda dealer.

 

[bbigbben]

My 2016 pilot has 33000 miles on it and emision problem light-on, then just replaced all injectors. After two trips to the dealer and they charged labor and waste for $150. How can I get the $150 back? The worst is the new injectors only have 1 year warranty, and I heard most likely you will replace them in 3 years. WTH is going on. Honda needs to issue recall on this problem.

 

[zroger73]

My 2016 pilot has 33000 miles on it and emision problem light-on, then just replaced all injectors. After two trips to the dealer and they charged labor and waste for $150. How can I get the $150 back? The worst is the new injectors only have 1 year warranty, and I heard most likely you will replace them in 3 years. WTH is going on. Honda needs to issue recall on this problem.

Recalls are for safety-related issues - not annoyances. There have been no reports of injuries or accidents resulting from injector failure, so this is unlikely to be a recall.

The replacement injectors have a different part number. Hopefully, that means a design change to prevent this from happening again.

Assuming your 3/36 warranty has expired due to time and you don't live in one of the California emission warranty states, be thankful you only paid $150. This repair is normally $1,500 - $1,800.

If you've owned multiple Hondas and regularly had them serviced at Honda dealers, Honda may cut you a check for $150.

 

[gifty74]

Looking at buying a '16 Elite with 75k miles.Talked to the servicing dealer and they definitely noted the issue with the injectors on this generation Pilot. In talking with him, looks like it's not too bad of a DIY job (2.5hr by their trained service techs), but the injectors are about $650 for a set of 6. Probably will just roll the dice on this one and have them include the set of injectors with my purchase, and then I'll have them and can do on a Sat if/when they fail. With the right tools, and youtube, you'd be surprised how much $$ you can save. I understand the frustrations and have read countless posts though, so I feel you guys who don't want to take this on and Honda should def be covering this obvious design flaw. Buying used (not CPO) from a Honda dealer, I would think asking for fuel injector coverage up to 100k miles would not be too much to ask for my deal. That would give me peace of mind to purchase a car with 75k miles on it.

 

[zroger73]

Looking at buying a '16 Elite with 75k miles.Talked to the servicing dealer and they definitely noted the issue with the injectors on this generation Pilot. In talking with him, looks like it's not too bad of a DIY job (2.5hr by their trained service techs), but the injectors are about $650 for a set of 6. Probably will just roll the dice on this one and have them include the set of injectors with my purchase, and then I'll have them and can do on a Sat if/when they fail. With the right tools, and youtube, you'd be surprised how much $$ you can save. I understand the frustrations and have read countless posts though, so I feel you guys who don't want to take this on and Honda should def be covering this obvious design flaw. Buying used (not CPO) from a Honda dealer, I would think asking for fuel injector coverage up to 100k miles would not be too much to ask for my deal. That would give me peace of mind to purchase a car with 75k miles on it.

The original injectors have been replaced by a new part number, but they look identical to the original injectors. There isn't enough evidence to suggest that the new injectors are any less prone to clogging or leaking. It doesn't seem wise to me to procure a set of injectors now that will be sitting around. If and when they are needed, there may be another revision if the revised injectors continue to fail. I would negotiate the price of the vehicle down $1,500 and pay for a replacement if and when it becomes necessary with the latest version. There's always a chance Honda will extend the warranty in the future for this issue.

 

[gifty74]

Also, seems like almost all of the posts are owners of 2016 models. Did this problem go away with the newer ones?

 

[zroger73]

Also, seems like almost all of the posts are owners of 2016 models. Did this problem go away with the newer ones?

Honda acknowledges in TSB 19-073 that the issue potentially affects Pilots, Ridgelines, and Odysseys up to the 2019 model year. I'd guess the reason why we're seeing more 2016-2017's is because the 2018 and newer models may have not accumulated enough miles to display symptoms yet. Of course, not every vehicle will experience the problem.

 

[katrai]

I have a 2017 Touring with 29k miles and this afternoon the Emissions System Problem and check engine light came on. I've read through this thread and think it's the same issue as everyone else has been having. I'm taking it in to the dealership tomorrow and hopeful it will be covered under warranty.

This is the second issue I've had with my Pilot - last June the driver side power window regulator /motor assembly failed. That repair was covered under warranty. My 3/36 warranty is up in March and I am seriously considering buying the extended warranty. 2 problems in the first 3 years.. what more problems could come next?? This is very disappointing. I bought the Pilot because of reliability. Our other car is an older honda with over 100K miles that has never had any problems - why is my still-new-ish Pilot having problems??

 

[gifty74]

Wow. I was thinking after reading this thread that I should look for a used one with fewer miles than the 75k I had been looking at, but looks like it happens as much in the 30-50k mile range than anything. Maybe one with 75k miles proves it'll last and not fall victim to this condition.

 

[suzieQ99]

Good News...please read FUEL INJECTOR ISSUE. We had been dealing with the Honda manufactor in November with no compensation for repair. They said no coverage. I found out through my dealership that on Dec 20th, Honda has extended the warranty for the fuel injector issue up to 8 years or 80,000 miles. I have a 2017 Pilot with 47,000 miles which was repaired last November. Since it was repaired and paid for we had to go back to the Honda manufactor who had already denied our claim. I brought my service repair sheet to the dealership and by looking at the parts number in their December bulletin, it was covered. The Honda manufacturer customer service was not very cooperative however, they did end up giving me a full refund of $1800. I would suggest you follow up with your service department and ask to check the Dec 20th settlement and see if your parts are covered. Since this is a warranty issue, the Honda manufacturer can no longer say that you are not a loyal Honda customer which was what we were also told as to the reason why they wouldn't initially cover the repair.

 

[zroger73]

Good News...please read FUEL INJECTOR ISSUE. We had been dealing with the Honda manufactor in November with no compensation for repair. They said no coverage. I found out through my dealership that on Dec 20th, Honda has extended the warranty for the fuel injector issue up to 8 years or 80,000 miles. I have a 2017 Pilot with 47,000 miles which was repaired last November. Since it was repaired and paid for we had to go back to the Honda manufactor who had already denied our claim. I brought my service repair sheet to the dealership and by looking at the parts number in their December bulletin, it was covered. The Honda manufacturer customer service was not very cooperative however, they did end up giving me a full refund of $1800. I would suggest you follow up with your service department and ask to check the Dec 20th settlement and see if your parts are covered. Since this is a warranty issue, the Honda manufacturer can no longer say that you are not a loyal Honda customer which was what we were also told as to the reason why they wouldn't initially cover the repair.

TSB 19-072 which was last revised on December 20, 2019 still indicates that "the normal warranty applies". There is no reference to a warranty extension in this bulletin. See attached.

There's no mention of any warranty extension in the December 2019 Honda ServiceNews, either - just a couple of articles on audio issues Odysseys and Accords.

Also, please stop quoting and replaying to individual posts - you're creating thread bloat.

 

[suzieQ99]

TSB 19-072 which was last revised on December 20, 2019 still indicates that "the normal warranty applies". There is no reference to a warranty extension in this bulletin. See attached.

Also, please stop quoting and replaying to individual posts - you're creating thread bloat.

Sorry I can not tell you what bulletin this came from but was established 12/20/2019. the service manager and the distrcit manager at the Honda dealership showed me the coverage on their computer 8/80000 for my injector parts and we contacted the manufactor and I got full refund. that was my experience.and shared for others. I will not respond again

 

[Mat-Mtl]

Sorry I can not tell you what bulletin this came from but was established 12/20/2019. the service manager and the distrcit manager at the Honda dealership showed me the coverage on their computer 8/80000 for my injector parts and we contacted the manufactor and I got full refund. that was my experience.and shared for others. I will not respond again

Like everyone coming on this board I have the same issue. After two visit to Honda they finally confirmed I need to replace the injectors.
The TSB refers to the normal warranty which is 60,000 km / 100,000km. Unfortunately this seems like it’s not cover as per the version of the TSB dated Dec 20.
I sent a claim to Honda Canada but I would appreciate if anyone who got refunded can share more fact on why and how they got refund. (Any dates document or settlement you received from Honda).

For the moment I left my 2016 Pilot at the dealership until I receive an agreement from Honda...

Thanks in advance,

 

[bigdsmooth]

Like everyone else on this board, I too suffered the fate of Emissions System Problem a few times, with firmware update and then finally the warning came on again with the car driving so rough it was like a bucking bronco. I have the extended warranty, and so the injectors and rails were all replaced @ around 33K miles. I don't know how much they would have charged. That was January 2019. Now I feel paranoid. Sometimes I feel the car kind of bogs/lurches with inconsistent acceleration with constant throttle pressure while merging on a freeway on-ramp. Not sure how much longer I will keep the car. I'm not in a position to get a new car, and the idea with this Pilot was to buy new and drive it for 15-20 years to get my money's worth. Now, I feel like I'm balancing the trade-in value of the car against the duration of the extended warranty. No way do I want to have this car out of warranty, especially when I feel like it is just going to keep having this problem.

 

[Quincy]

Same story. 2016 Pilot, failed the first time at 34K, after a week of no communications from the dealer (i think because sufficient parts were not available) they were replaced under warranty. From that time on, the car surged at cruise plus a little throttle, eventually surging almost any time throttle was being applied. No failure/warning lights came on despite the physical performance problems. I took it back to them and described my issue which they said they were unable to replicate. About 70K more miles and they failed again, this time they say it's on me. To my limited knowledge, fuel injectors normally last the life of the car, or may require cleaning, not regular replacement at $1700 every 30-60K. My local service dept. mentioned the 8/80 warranty as if it might apply. I reasoned with them that since the component failed prior to having 80K on them, they should honor and replace them again. (I have 110K actual, injectors new at 34K, so 76K on the injectors) The local asked the regional for "good will" assistance, I'm on my 7th Honda, and it was denied. I contacted Honda America customer service for a review, they said they go by what the regional service rep (Oliver) says. Honda America also fiend no awareness of a fuel injector issue with the Pilot high pressure, direct injection design; it was all news to them. Mean while, every independent mechanic I've every talked to says, "oh yeah, I've heard about issues with that design". I used two 16oz cans of SeaFoam, drove around a bit, diagnostic light extinguished, traded it an hour later. Problem solved.

 

[FromCTtoNJ]

Did you get another Pilot?
Perhaps newer?

 

[ptrwinn]

2018 Pilot Touring. Same issue here. All lights came on. Bought brand new and now it has 42,300miles. I've been keeping up with this issue for the past year and knew of some folks with 2016 having this issue. I was hoping it doesn't happen to me. Well, I took it out to the dealership and they said I'm out of warranty. But the service rep told me that the person before me is getting it covered even though he was out of warranty. The rep states that if my vehicle falls under the service bulletin vin range and it is indeed the fuel injectors, they would replace it free of charge. I said ok. They called me later in the afternoon and said that it is the fuel injectors throwing the codes but my VIN falls out of the range affected. So they said it would cost me $1400 to repair. I went out of town for a few days and when I got back, I printed the service bulletin that clearly states all 16-18 models are affected. Then the rep said, well, but the standard warranty applies, etc. I gave them an earful on front of their customers and took my keys, paid the service charge, and took off out of there. Few hours later, the rep called me back to apologize and said that Honda Corp approved of my repair and will also refund me back my service charge. I immediately took it back and let them fix it. So one of my question is this, I know that the part number changed on the fuel injectors but will this issue come back? Is this an engine design flaw that will keep happening every 40-50k miles after fixing it? I'm contemplating on trading my vehicle in for a new Palisade.

 

[zroger73]

Few hours later, the rep called me back to apologize and said that Honda Corp approved of my repair and will also refund me back my service charge. I immediately took it back and let them fix it. So one of my question is this, I know that the part number changed on the fuel injectors but will this issue come back? Is this an engine design flaw that will keep happening every 40-50k miles after fixing it? I'm contemplating on trading my vehicle in for a new Palisade.

The dealer makes more money off of customer-pay repairs than warranty repairs, so they were hoping you'd pay. The reason they called back is because they'd rather make some money from Honda than no money from you.

So far, I haven't seen any of the new part number injectors fail, but only time will tell.

I would suggest test driving a CX-9 on your way to the Hyundai dealer as well.

 

[Mat-Mtl]

I am from Montreal and had the same issue on my 2016 Pilot. Dealership told me it's not covered. I had already in mind to call Honda Canada and the dealer confirmed it.

Left my 2016 Pilot (96,000km) at the dealership for 10 days between the time of diagnostic until repair. Told them I would not pay, and not taking back the car without the job being done..

Called Honda Canada, took about 1wk for my file to end up on the right desk. and they easily accepted to pay for the repair (after many calls). The job was done 36hrs after Honda-Canada accepted to pay for the expense. parts we delivered in 12hrs and repair the next day.

the only cost I had to pay is 100$ for the diagnostic (Honda-Canada does not cover these cost).

I am now a happy customer !

 

[amattathil305]

I'm assuming your vehicle isn't registered in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington since the fuel injectors are covered for 7 years or 70,000 miles in those states.

Where does it say that fuel injectors are covered in these states? Because I have this problem and I am in New Jersey.