Hello,
I'm sure I don't even have to say why I'm writing this right now. Yes, the dreaded Emissions Indicator light on our 2017 Honda Pilot on Tuesday evening, 11/19/19. We had been noticing a hesitation when we stepped on gas when we first started the car for a few months and when we had it in for our last oil change to the dealer they couldn't find anything wrong. (I would think the service departments at Honda dealerships are well aware of this issue and that's the first place they should have looked even though there is no error warning.)
They said that it was the Fuel Injection system and will have to replace all 6 injections for a cost of $1,700. (Jaw dropping). We had already authorized the service before I found this site and called the Honda Corporate Office to open a complaint. Our vehicle is now sitting at the dealership with the work complete and we have been told that it will take about a week to make their decision.
The person I spoke to on the phone made it sound like it's my problem because I didn't buy the extended warranty when we purchased our vehicle used at a different dealership other than Honda. (Our vehicle has 48,000 miles on it.) The vehicle was purchased with low miles and still was under the 36,000 mile/3-year warranty in addition to the 5-year Power Train warranty at time of purchase. Who would think that a "quality" vehicle like the Honda Pilot would have a problem like this, right?
I'll keep you posted on what the outcome is but, since I'm not technically what they call "LOYALTY" customer, my expectations are low that they will even cover any of this. I'm not planning to become a "LOYALTY" customer after this all shakes out. Shame on you Honda for chastising the customer for a failed system. I will be reporting this up the channel complaint system so that maybe a recall will be issued to help others.
I appreciate all the work/complaints already filed as this may help our case. I don't know right now.
Thanks
I'm sure I don't even have to say why I'm writing this right now. Yes, the dreaded Emissions Indicator light on our 2017 Honda Pilot on Tuesday evening, 11/19/19. We had been noticing a hesitation when we stepped on gas when we first started the car for a few months and when we had it in for our last oil change to the dealer they couldn't find anything wrong. (I would think the service departments at Honda dealerships are well aware of this issue and that's the first place they should have looked even though there is no error warning.)
They said that it was the Fuel Injection system and will have to replace all 6 injections for a cost of $1,700. (Jaw dropping). We had already authorized the service before I found this site and called the Honda Corporate Office to open a complaint. Our vehicle is now sitting at the dealership with the work complete and we have been told that it will take about a week to make their decision.
The person I spoke to on the phone made it sound like it's my problem because I didn't buy the extended warranty when we purchased our vehicle used at a different dealership other than Honda. (Our vehicle has 48,000 miles on it.) The vehicle was purchased with low miles and still was under the 36,000 mile/3-year warranty in addition to the 5-year Power Train warranty at time of purchase. Who would think that a "quality" vehicle like the Honda Pilot would have a problem like this, right?
I'll keep you posted on what the outcome is but, since I'm not technically what they call "LOYALTY" customer, my expectations are low that they will even cover any of this. I'm not planning to become a "LOYALTY" customer after this all shakes out. Shame on you Honda for chastising the customer for a failed system. I will be reporting this up the channel complaint system so that maybe a recall will be issued to help others.
I appreciate all the work/complaints already filed as this may help our case. I don't know right now.
Thanks