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Discussion Starter · #1 ·
this weekend I upgraded my 2016 EX-L with sensing (No RES, No Navi/maps) to a 2018 head unit (also EX-L no Navi, no RES - part # 39540-TG7-A13) so that I could get Carplay.
everything works great, except the clock seems to be permanently stuck at 1:00 (see pic). No amount of clock adjustment, resetting, changing time zones, display format, etc will get it off 1:00

Any thoughts?
Thank you in advance.
137129
 

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Glorificatus Oleum Mutante
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this weekend I upgraded my 2016 EX-L with sensing (No RES, No Navi/maps) to a 2018 head unit (also EX-L no Navi, no RES - part # 39540-TG7-A13) so that I could get Carplay.
everything works great, except the clock seems to be permanently stuck at 1:00 (see pic). No amount of clock adjustment, resetting, changing time zones, display format, etc will get it off 1:00

Any thoughts?
Thank you in advance.
View attachment 137129
Disconnect battery for a few minutes?
 

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2020 Honda Passport Touring AWD Metallic Steel
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Before you do what Nail Grease suggests go into the settings on the radio an find the factory reset and try that first. If it works you are good. If not next step would be Nail Grease's suggestion. Just be prepared for some unexpected idiot lights on the dash until you drive for a short time. It's the vehicle computer system resetting itself.
 

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Discussion Starter · #4 ·
Before you do what Nail Grease suggests go into the settings on the radio an find the factory reset and try that first. If it works you are good. If not next step would be Nail Grease's suggestion. Just be prepared for some unexpected idiot lights on the dash until you drive for a short time. It's the vehicle computer system resetting itself.
I tried the the factory reset - no joy.
I will try the battery next. would pulling the fuse accomplish the same thing?
As a little extra info, here is a video that shows the "screensaver"(?)
weird how the time blinks?
 

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2020 Honda Passport Touring AWD Metallic Steel
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You could give that a try. Can't hurt. It may be however that Nail Grease's suggestion is the one you have to do and basically reset everything.
 

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Discussion Starter · #6 ·
Hi Guys
Thank you all for your help thus far.
I removed the positive terminal of the battery for ~1.5 hours, hooked it back up, had to enter in the unlock code to the radio, and still I got 1:00 and was unable to adjust it.
any suggestions? I called the dealer and they aren't excited to touch it given the head unit swap.

any other thoughts?
thanks again!
 

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Wear a watch? May well be something to do with the swap. It could be anyone's guess.
 

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Discussion Starter · #9 ·
do you think it is worth paying the Honda Dealer to hook up their computer and poke around? Or do you think the likelihood of them finding something is slim?

Wear a watch? May well be something to do with the swap. It could be anyone's guess.
 

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No clue, the only switch I ever did on a radio was in my 72 Dodge Charger when FM radio came out at an affordable price and in my 2001 Dodge Ram PU when the radio quit. Easy peasy as all they required was power, antenna, and speaker connections.
 

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If you still have your old radio, maybe try hooking it up again it’s really if the problem if the new head unit or the car.
 

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my clock on my used hyundai did something similar when i bought it. When I called corporate to ask about it they got my personal info then it mysteriously started working correctly. Im guessing they want the info to sell to other companies. If it has sirius/xm, you might want to call corporate with your vin and radio serial number. they might also mysteriously get it to work.
 

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There was a software update for our 2019. We revived a letter from Honda stated it was a recall. We never had a problem with ours but had it done at first service.
 

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do you think it is worth paying the Honda Dealer to hook up their computer and poke around? Or do you think the likelihood of them finding something is slim?
this weekend I upgraded my 2016 EX-L with sensing (No RES, No Navi/maps) to a 2018 head unit (also EX-L no Navi, no RES - part # 39540-TG7-A13) so that I could get Carplay.
everything works great, except the clock seems to be permanently stuck at 1:00 (see pic). No amount of clock adjustment, resetting, changing time zones, display format, etc will get it off 1:00

Any thoughts?
Thank you in advance.
View attachment 137129
Did you ever get a resolution to this? I just bought a 2018 Honda Pilot today and it has this same issue!
 

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Discussion Starter · #15 ·
Did you ever get a resolution to this? I just bought a 2018 Honda Pilot today and it has this same issue!
I'm so glad to know that someone else has this issue! I finally turned off the time display on the radio and just use my phone/watch. if you run across a solution I would be excited to know. Since my radio is a 2018 head in a 2016 Pilot - the dealership hasn't wanted to help me deal with it.
 

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From a dealer tech point of view, your radio is more then just a radio, it's also does bcm functions as well as participates in multiple networking tasks. Your dealer doesn't want to help, because they can't. Without know exactly any software differences/conflicts with other components they can't fix it. If they call Honda, Honda's response will be to install the correct part number head unit. They are doing you a favor by not charging you for messing with it, knowing they can't help you.
 

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Discussion Starter · #17 ·
From a dealer tech point of view, your radio is more then just a radio, it's also does bcm functions as well as participates in multiple networking tasks. Your dealer doesn't want to help, because they can't. Without know exactly any software differences/conflicts with other components they can't fix it. If they call Honda, Honda's response will be to install the correct part number head unit. They are doing you a favor by not charging you for messing with it, knowing they can't help you.
I don't know that I full agree with your statement (though I do in general). If the 2018 Radio had a software update, they still wouldn't apply it just because the VIN of my 2016 car doesn't call for it (even though I have a 2018 head unit). I could ask, sign away liability, etc - they still won't entertain it - even if it would fix the issue.
PLENTY of others have put 2017/2018 head units into their 2016 pilots without issues, so it's not like I'm doing some one-off update/change.
 

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Do you know how frequently it updates I've tried over the air a couple times and don't get anything
 

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Rarely, as updates are only to fix known issues that Honda and the audio system mfgr identify and decide to fix.
 
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