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Discussion Starter #1
I've done the whole dance with Honda regarding the vibrations (3 dealers, 1 lawyer) with no conclusion. Last dealer charged my $80 to "diagnose" the highway vibration...but the odometer confirmed they couldn't even get to a highway to test it, let alone get it up to speed. They continue to deny there is a vibration (because how would they know?!). Pilot has about 75k on it and it's a CPO. I have a VCM Tuner on it now, but the damage is already done.

Car has been aligned (multiple times), New tires, new Bushings, up-to-date services, new plugs...

Looking for opinions on what to do from here:

--Sell it and take a huge $ hit, but be done with it?
--Take it to a private mechanic to diagnose what the vibration is from (propeller shaft, engine mount, rings, etc)? Then take this to Honda, as I presume these issues should be covered under warranty.
--Keep trying with Honda...though I'm not even sure how to approach it since they clearly know the tricks around having to address the VCM issues.

Thanks.
 

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A 2014 EX-L, CPO and 75K will fetch a good amount of money on the private seller market.

What do YOU want to do? Do you like the vehicle enough to shell out a few $ for a private (look for ones that specialize in Honda/Acura, they are out there) mechanic to diagnose? If so, I say go that route, get it in writing what they find they found the issue to be, and bring it back to your Honda dealer with the proof.

If you are done with it, sell it privately.
 

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I've done the whole dance with Honda regarding the vibrations (3 dealers, 1 lawyer) with no conclusion. Last dealer charged my $80 to "diagnose" the highway vibration...but the odometer confirmed they couldn't even get to a highway to test it, let alone get it up to speed. They continue to deny there is a vibration (because how would they know?!). Pilot has about 75k on it and it's a CPO. I have a VCM Tuner on it now, but the damage is already done.

Car has been aligned (multiple times), New tires, new Bushings, up-to-date services, new plugs...

Looking for opinions on what to do from here:

--Sell it and take a huge $ hit, but be done with it?
--Take it to a private mechanic to diagnose what the vibration is from (propeller shaft, engine mount, rings, etc)? Then take this to Honda, as I presume these issues should be covered under warranty.
--Keep trying with Honda...though I'm not even sure how to approach it since they clearly know the tricks around having to address the VCM issues.

Thanks.


I'd say take it to a trusted mechanic to determine the issue then make a decision to sell or bring the evidence back to the dealer. If it's actually VCM related, you're saying the VCM Tuner never worked? I had the same issue with the VCM vibration that was driving me nuts but fortunately, the VCMuzzler installed, has dramatically made a difference.
 

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Have you had the TSB done for the VCM issue? ( propeller shaft replacement and Pcm update)

If so maybe going to an independent place might not be a bad idea If you want a opinion on the matter of someone who may actually be looking for something to sell you. Question is how would you know he is lying to just try make a sale.

Other question is do you mention everything else you have done or just come in with the issue and see what happens.

With selling I would determine how much you are gonna lose and compared to how much you are willing to lose along with what would be your next purchase. If its gonna be another 2nd gen gotta think about that heavily because what if the same thing occurs?

If you can swing new can get a better interest rate though! maybe even moving to a 2017 used would be a good option. Not sure I would do a 2016 or not.
 

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Discussion Starter #5
The VCM Tuner did work at disabling the VCM. Problem is the car had 70k on it before I got the tuner. Some damage has clearly been done as the vibration has gotten worse. I did get them to do the computer update, but they wouldn't do the propellor shaft.

Another odd thing is that after getting the warranty work on the bushings, the shuddering got worse.

Regardless what we do, we'll lose a ton on this car. I did a kbb post to sell the vehicle to dealers and went to the dealer I purchased from and they offered me 13k on a vehicle I bought from them 16 months prior at 29k. Needless to say I didn't take it.

There are a couple mechanics locally that have good records for honesty. I think this is the way to go to get any chance of knowing what is actually going on in there.
 

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The VCM Tuner did work at disabling the VCM. Problem is the car had 70k on it before I got the tuner. Some damage has clearly been done as the vibration has gotten worse. I did get them to do the computer update, but they wouldn't do the propellor shaft.
Why? Are you in a cold environment? Temp below freezing? If so, then they should be doing this as part of the TSB.
 

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Find an independent Honda/Toyota specialist, who is willing to go back over ALL the typical vibrations causes, carefully; ball joints, tie rod ends, CV joints, lower control arm bushings, wheels, rear drive shaft, etc.

You may have to pay $500 for the diagnostic fee, and have a reasonable chance they land on a "ah ha!", but that seems trivial to taking a $$$ bath on trade in or resell.

Better dealers and shops also have NVH kits (like PicoScope) than can be very useful to trace a vibration source.
 

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Discussion Starter #8
I'm in Massachusetts.

They said they inspected it and it didn't need replacing. I got under there to see if it had the purple mark they put on the replacements, but it did not. They are very skilled/trained at pointing you towards other repairs and away from VCM-caused issues. Another lady in the waiting room had the same issues...they sold her a $500 spark plug job (as they tried to sell me as well). Another dealer laughed at me when I suggested the VCM to be the cause of the shudder. And this is while I was there with the TSB printed in my hand.
 

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Discussion Starter #9
An update:

Took it in to get the airbag recall done and walked out with a repair estimate for:
--Inner Tie Rod End Replacement: $579
--Alignment $129
--Timing belt Tensioner "leaking bad": $656 or $785 with belt.

Mileage on the car is 75k

Question is, is this a complete lemon or another symptom of the VCM and its trickle-down damage? They keep trying to sell bandaids but never the root causes. Mind you, it was in just a few months ago and gone over by two separate dealerships which flagged none of these problems.
 

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An update:

Took it in to get the airbag recall done and walked out with a repair estimate for:
--Inner Tie Rod End Replacement: $579
--Alignment $129
--Timing belt Tensioner "leaking bad": $656 or $785 with belt.

Mileage on the car is 75k

Question is, is this a complete lemon or another symptom of the VCM and its trickle-down damage? They keep trying to sell bandaids but never the root causes. Mind you, it was in just a few months ago and gone over by two separate dealerships which flagged none of these problems.
Find a new dealer, seriously and I suggest calling Honda customer service too. Wait till temps dip below 32, then bring it to another dealer with the VCM vibration TSB in hand.

And a leaking timing belt tensioner is covered under your Powertrain warranty:

Engine
Cylinder block and head and all
internal parts, timing gears and
gaskets, timing chain/belt and cover,
flywheel, valve covers, oil pan, oil
pump, intake and exhaust manifolds,
engine mounts, engine/powertrain
control module, water pump, fuel
pump, seals and gaskets.
 

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Please at least mention the city/town in MA where this dealership is so I know to avoid them!

An update:

Took it in to get the airbag recall done and walked out with a repair estimate for:
--Inner Tie Rod End Replacement: $579
--Alignment $129
--Timing belt Tensioner "leaking bad": $656 or $785 with belt.

Mileage on the car is 75k

Question is, is this a complete lemon or another symptom of the VCM and its trickle-down damage? They keep trying to sell bandaids but never the root causes. Mind you, it was in just a few months ago and gone over by two separate dealerships which flagged none of these problems.
 

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Discussion Starter #12
I called the dealer about the belt tensioner and said I'd like to bring it in for that warranty work. Guy I talked to was confused. I said to do the belt as well since the price quoted was only $130 more to do the timing belt at the same time as the tensioner. He said it would be more than $300 more--I said the quote said $130. Looks like I caught them in their own scam. I'll take a new timing belt and tensioner for $130...since they insist.

The tie rod seems exorbitantly high. $579 for front Inner tie rods? And I'm only assuming they meant both, even though they only noted one tie rod. Aren't these $20 parts? Not like it's a super-difficult job. This quote didn't even include an alignment (additional $129).

Do folks notice the VCM shakes more in cold weather?
 

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Let's say it's the huge dealer in Norwood with many different stores.

Know of any honest dealers in MA?
"Come on down!!" Yeah, I would definitely avoid that one. I go to either the one in Weymouth or Plymouth and I wouldn't call either of them "honest." I have developed a relationship with the assistant service manager in Plymouth (where I bought the car,) and I will most likely continue to use them.
 

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Discussion Starter #15
As if that weren't enough...

When I dropped it off I told him to replace the timing belt while doing the tensioner, and that I would pay the difference for the belt. When I picked it up he said "It was fine we didn't have to replace the belt. And we didn't feel any vibration." I almost lost it.

I did keep it together enough to demand someone come drive the car with me. Upon doing so the mechanic did acknowledge the vibration--hey, progress! Now I need to schedule to see how I can avoid having them make me do a million non-covered repairs.

Has anyone had any luck contacting Honda corporate to get help with these shady dealers?
 

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I know two good ones in NJ ... none I would even consider to step in to look in NY.

I know it's not much of help but they offered 20k for my POS outside and it's got 77k on her
 
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