I have a 2013 Honda Pilot.
In mid-December 2021, I got an aftermarket remote starter installed at Best Buy.
A few weeks later I noticed that certain things weren't working, most notably, the button that opens the rear door (tailgate) didn't work and I had to open it manually.
At this time I also went to the beach and drove on the sand a bit, maybe a mile or two.
Later on, I had the rear window open, just the window, not the tailgate, and when I went to close it, it shattered. My assumption here is that the glass was cold or maybe that sand got in the arm.
I was able to clean up the glass, cover the window, and get it home. I was able to drive it for about a week and then Safelite came to replace the window except when I cleaned up the glass I threw away the latch and that is on backorder so I can't get the window replaced until that comes in. It then sat for about a week.
All of that is the background for my question. It won't start. The first time I tried it I was able to jump it and drive it around a bit. A couple of days later I tried it again and it was completely dead. I tried jumping it, nothing. I bought a new battery and now the electrical works, radio etc, but even with the new battery it won't start.
What is my next move? What should I test? Should I return the remote starter and ask Best Buy to pay for whatever needs to be done?
I'm fairly competent in that I have watched a youtube video and replaced the rotors and brakes on it, but I don't have any clue on how to diagnose things.
In mid-December 2021, I got an aftermarket remote starter installed at Best Buy.
A few weeks later I noticed that certain things weren't working, most notably, the button that opens the rear door (tailgate) didn't work and I had to open it manually.
At this time I also went to the beach and drove on the sand a bit, maybe a mile or two.
Later on, I had the rear window open, just the window, not the tailgate, and when I went to close it, it shattered. My assumption here is that the glass was cold or maybe that sand got in the arm.
I was able to clean up the glass, cover the window, and get it home. I was able to drive it for about a week and then Safelite came to replace the window except when I cleaned up the glass I threw away the latch and that is on backorder so I can't get the window replaced until that comes in. It then sat for about a week.
All of that is the background for my question. It won't start. The first time I tried it I was able to jump it and drive it around a bit. A couple of days later I tried it again and it was completely dead. I tried jumping it, nothing. I bought a new battery and now the electrical works, radio etc, but even with the new battery it won't start.
What is my next move? What should I test? Should I return the remote starter and ask Best Buy to pay for whatever needs to be done?
I'm fairly competent in that I have watched a youtube video and replaced the rotors and brakes on it, but I don't have any clue on how to diagnose things.
