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DC9781 · 03-06-2010, 09:06 PM

Funny ATF story for you all.. a bit lengthy but here you go..

I changed my fluid for the first time on my 06 2WD Pilot a couple weeks back. No big deal right? It kind of went like this..

On Saturday my son and I went to the dealership to get the fluid. I couldn't remember how many quarts to buy so I thought I would go out on a limb and rely on the HONDA parts department. Asked the guy how many quarts I would need and he said with great confidence ".. just under 3 quarts".

On Sunday I changed the fluid. Got a bit suspect when it would barely register on the stick. Knew something was wrong. Double checked the forum thread and realized I was a quart short! Dealership closed on Sundays. Argh!!!!!!

On Monday morning at 7am went to the dealership to get 1 quart of ATF. Kept second guessing myself. Thought maybe I wasn't clear to the parts dept on Saturday so I decided to test them. Pulled into the service reception, got out of my van and asked the 3 service techs standing at the counter a simple question "How many quarts of ATF does a Honda Pilot take? Answer.. in unison.. "Just under 3 quarts". I then asked them to look it up and they were a bit puzzled but did it anyways. The look on their face was priceless when they realized all 3 of them got the answer wrong! So after about 30 seconds of silence I asked if I could get my quart of ATF. Went back to the parts department. Different person working there than Saturdat. He got it wrong too! Frustrated (head shaking) I left the dealership.

On Tuesday I talked to the service manager. He was really nice. I explained to him my concern about how many employees got the answer incorrect. The difference with him was he didn't know the answer but offered to look it up for me. He explained (and I agree) that they work with the fluids in bulk when doing the changes but was very frustrated at the poor service and incorrect answers. Nice guy though I won't be having my Pilot serviced there anytime soon.

Can't wait till the next time the ATF needs changed. So far I'm batting 1.000 at that dealership and you better believe I'll be quizzing them again. Muhahahahahaha!!

Moral of story: If you don't know what you need going into the parts department it would be wise to ask the employees to lookup the information!

Great site.. Thank you for all the great information.

03-06-2010, 09:06 PM	#12 (permalink)
DC9781 Junior Member Join Date: Mar 2010 Location: Ohio Posts: 2	Funny ATF story for you all.. a bit lengthy but here you go.. I changed my fluid for the first time on my 06 2WD Pilot a couple weeks back. No big deal right? It kind of went like this.. On Saturday my son and I went to the dealership to get the fluid. I couldn't remember how many quarts to buy so I thought I would go out on a limb and rely on the HONDA parts department. Asked the guy how many quarts I would need and he said with great confidence ".. just under 3 quarts". On Sunday I changed the fluid. Got a bit suspect when it would barely register on the stick. Knew something was wrong. Double checked the forum thread and realized I was a quart short! Dealership closed on Sundays. Argh!!!!!! On Monday morning at 7am went to the dealership to get 1 quart of ATF. Kept second guessing myself. Thought maybe I wasn't clear to the parts dept on Saturday so I decided to test them. Pulled into the service reception, got out of my van and asked the 3 service techs standing at the counter a simple question "How many quarts of ATF does a Honda Pilot take? Answer.. in unison.. "Just under 3 quarts". I then asked them to look it up and they were a bit puzzled but did it anyways. The look on their face was priceless when they realized all 3 of them got the answer wrong! So after about 30 seconds of silence I asked if I could get my quart of ATF. Went back to the parts department. Different person working there than Saturdat. He got it wrong too! Frustrated (head shaking) I left the dealership. On Tuesday I talked to the service manager. He was really nice. I explained to him my concern about how many employees got the answer incorrect. The difference with him was he didn't know the answer but offered to look it up for me. He explained (and I agree) that they work with the fluids in bulk when doing the changes but was very frustrated at the poor service and incorrect answers. Nice guy though I won't be having my Pilot serviced there anytime soon. Can't wait till the next time the ATF needs changed. So far I'm batting 1.000 at that dealership and you better believe I'll be quizzing them again. Muhahahahahaha!! Moral of story: If you don't know what you need going into the parts department it would be wise to ask the employees to lookup the information! Great site.. Thank you for all the great information.