XM Renewal at $77...gone?

[mmmmark]

Originally posted by Medic721
I called one month in to my trial and asked that question... I have the $77 deal and was advised that it would begin when my trial ended.

-Mike.

Just to be clear, they let you renew early and it started after the trial ended, right?

Did they charge you right away or at the trial's end?

[Medic721]

btw the promotion code on those that recieved the offer was just your radio code. or you could do like most and tell them you lost the card.
-mike.

[sbaby]

I tried telling them I lost the card and they said they couldn't help me without the code. They said that only select people were sent the promotion cards and they couldn't help me.

I have talked to three different people and they are all telling me the same thing.

I will try telling them my radio code as the promotion code next. This is so frustrating.

[vida]

Originally posted by sbaby
I tried telling them I lost the card and they said they couldn't help me without the code. They said that only select people were sent the promotion cards and they couldn't help me.

I have talked to three different people and they are all telling me the same thing.

I will try telling them my radio code as the promotion code next. This is so frustrating.

Give them your radio code. If they still need info off the card act like you're looking for it. They'll probably get bored and give it to you because they get sick of waiting.

[sbaby]

I gave them my radio code and it worked! They did have the wrong name under the radio ID though but we are all straight now.

Thanks everyone. This forum is great.

[Alexandra242628]

I'm pissed at XM right now. I called them to update some credit card information. At the end of the call the woman asked me if I would be interested in purchasing an extra unit and 6 months of service for $50. I told her "no."

Next day I get an email thanking me for my purchase and listed shipping information. I was charged $50 on my card and when I called to find out what was going on, I was informed that they need to "research" my dispute and that they would have to go back through the recordings to verify that I said no to the request. I asked for an address to return the equipment and was informed that there are no refunds - which is why they need to do the "research."

I called my bank and disputed the charge.

[Patrick G.]

Okay, what exactly is my "Radio ID"??? I called and gave them the number I had recorded (the same # I have registered at Owner Link and the same # that appears on my "Anti-Theft Radio Identification Card" I received from my dealer. It is entirely numeric and looks like this on the card (although different numbers of course):

12345
12345678

They were unable to find my account using either of those numbers and told me it should be an 8-digit alpha-numeric code. So, they asked for my phone number to look up the account... no dice. They then asked for my name to look up the account. That finally worked! They then read me the 8-digit alpha-numeric code they had on my account and told me to reference it in the future for faster account access. How was this code delivered to me when I purchased my Pilot a few months ago, and how is it different from the code above that is printed on my "Anti-Theft Radio Identification Card"?

[jay]

Originally posted by Patrick G.
Okay, what exactly is my "Radio ID"??? I called and gave them the number I had recorded (the same # I have registered at Owner Link and the same # that appears on my "Anti-Theft Radio Identification Card" I received from my dealer. It is entirely numeric and looks like this on the card (although different numbers of course):

12345
12345678

They were unable to find my account using either of those numbers and told me it should be an 8-digit alpha-numeric code. So, they asked for my phone number to look up the account... no dice. They then asked for my name to look up the account. That finally worked! They then read me the 8-digit alpha-numeric code they had on my account and told me to reference it in the future for faster account access. How was this code delivered to me when I purchased my Pilot a few months ago, and how is it different from the code above that is printed on my "Anti-Theft Radio Identification Card"?

Tune to XM channel 0, one down from the preview channel. Your ID will be something like ABCD12EE, a combination of 8 letters and numbers, and is displayed on channel 0. The dealer obviously notified XM somehow that you were the owner of that XM Radio ID.

[787_Pilot]

My free 3 mo. trial period recently ended (only the XM Preview channel worked at this point) so I called the 800-321-7117 number mentioned earlier in this thread. It worked for me the first time! No negotiating required on my part or upsell pitch from the agent - nada. Just tell them you'd like to take advantage of the $77 year renewal promotion you received in the mail then provide them with your XM Radio ID# (found on channel 0).

You'll then have the option of either giving them your credit card number or just ask them to bill you.

Good luck!

787_Pilot

[Guiltyr1]

12345
12345678


If I am not mistaken, the # are (1st - lock out code) (2nd Serial #). I think?!?!?!

[Patrick G.]

So which is intended to be entered on Owner Link?

[rosewood]

Originally posted by Alexandra242628
I'm pissed at XM right now. I called them to update some credit card information. At the end of the call the woman asked me if I would be interested in purchasing an extra unit and 6 months of service for $50. I told her "no."

Next day I get an email thanking me for my purchase and listed shipping information. I was charged $50 on my card and when I called to find out what was going on, I was informed that they need to "research" my dispute and that they would have to go back through the recordings to verify that I said no to the request. I asked for an address to return the equipment and was informed that there are no refunds - which is why they need to do the "research."

I called my bank and disputed the charge.

Ouch. If you have been a good bank customer, they should handle all the disputation for you and get that money back to you. I had a similar thing happen to me before and I just let my bank handle it. Those people can be ruthless.

Also, thanks for the tips on this $77 stuff. I was really going back and forth on this whole XM thing. The lack of NFL and Big 12 was putting me off but for $77, I think I'll just go right ahead.

[michi38]

Originally posted by 787_Pilot
My free 3 mo. trial period recently ended (only the XM Preview channel worked at this point) so I called the 800-321-7117 number mentioned earlier in this thread. It worked for me the first time! No negotiating required on my part or upsell pitch from the agent - nada. Just tell them you'd like to take advantage of the $77 year renewal promotion you received in the mail then provide them with your XM Radio ID# (found on channel 0).

You'll then have the option of either giving them your credit card number or just ask them to bill you.

Good luck!

787_Pilot

Thanks for the heads up! I called XM on Monday to renew my subscription (which doesn't end until late September 2006). Told them about the $77/year offer that "I received in the mail."

*Wink, wink*

Worked like a charm. The $77 deal is alive and well! Thanks, again!!!

[gdg76]

I just tried calling and getting it- CSR said that offer was only for paying customers.

To me, XM isn't worth the hassle of trying to get another CSR. It would be worth it at $77 but not worth much of an effort.

I'll try again once the three months is up but if not, no big deal...

[dj5]

no problem here.

I called last Friday and told them I was interested in the $77 "Winback" offer. Gave them my XM radio code and credit card number. The XM is now back on in my wife's Pilot.