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hoppy · 10-04-2002, 09:18 AM

I just have a bad experience with Criswell Honda in Gaithersburg, MD. I took my Pilot in to make an appointment to get a rattle fix from the dashboard. The young service manager automatically put me on the defensive. He started by asking me if I have taken the dashboard apart. I told him no and have no reason to. He then asked who put in the Honda tow package. He said I did it myself. He further asked if I had gone under the dash to hook up the wire harness. I am furious at this time and told him the connection to the hitch wiring harness was already in the back and no messing around under the dash was needed. (He should have known this if he was half way knowledgeable). He then told me that I may have to pay $80 per hour if I tampered with the warranty. What a jerk. The first principal of running a good business is that the customers are always right until proven otherwise. Putting a customer in a defensive mode and playing 20 questions are bad business practice. I am scheduled to take the Pilot it next week and see what will happen.

10-04-2002, 09:18 AM	#6 (permalink)
hoppy Senior Member Join Date: Jul 2002 Location: Bethesda, MD Posts: 149	I just have a bad experience with Criswell Honda in Gaithersburg, MD. I took my Pilot in to make an appointment to get a rattle fix from the dashboard. The young service manager automatically put me on the defensive. He started by asking me if I have taken the dashboard apart. I told him no and have no reason to. He then asked who put in the Honda tow package. He said I did it myself. He further asked if I had gone under the dash to hook up the wire harness. I am furious at this time and told him the connection to the hitch wiring harness was already in the back and no messing around under the dash was needed. (He should have known this if he was half way knowledgeable). He then told me that I may have to pay $80 per hour if I tampered with the warranty. What a jerk. The first principal of running a good business is that the customers are always right until proven otherwise. Putting a customer in a defensive mode and playing 20 questions are bad business practice. I am scheduled to take the Pilot it next week and see what will happen.