My happy service story - Honda Pilot

Bill Balmer · 03-31-2004, 10:59 PM

My Pilot was due for an oil change, and close to the 30k mile mark. I also figured it was close enough to the end of the warranty period that I'd get a few other items taken care of.

So I scheduled it for the oil change and told the dealer that it also needed:

interior B-pillar trim replaced (from the dreaded seat-belt dings)

exterior driver's door trim re-attached (it was loose and would flap when you closed the door, making a "double slam" noise

cd player was skipping when warm

Brakes were pulsing, like the rotors were warped.

They had the car today and called me, saying (as I expected) that they recommended the 30k service at this point. That included the oil change, air filter change, coolant flush/fill, tanny oil, lubricate locks, hvac filter, diff. service, inspect belts, adjust parking brake, safety check, rotate tires, brake check, lots of inspections.

I told them that I'dprefer to do most of that myself, but would they do the tranny fluid and the diff. fluid please. No problem.

So here's the nice surprise. I expected most of the original work to be covered under warranty, but not the rotors, since I have almost 30k miles on the vehicle. But they covered them anyway! Turned - not replaced, but still, I was pleased. I had a coupon from Honda for the oil change (for filling out a mail survey). So the only thing I paid for was the tranny and diff service, which came to a grand total of $97. Very reasonable, I thought.

The trim pieces and a new cd player are all on order and not yet installed, but they are covering them all under warranty as well.

It's nice to have a good service experience!

By the way, this was all at Pauly Honda in Libertyville, IL.

wwong · 04-01-2004, 12:21 AM

interior B-pillar trim replaced (from the dreaded seat-belt dings)

I'd suggest you get my pillar protection tape or you will end up getting dings on your new pillar too. If you are interested, send me a PM for payment details.

B-Pillar Solution

Stevie B · 04-01-2004, 12:28 AM

Quote:

Originally posted by Bill Balmer
It's nice to have a good service experience!

It's nice to have good service and a pleasant experience, period. I'm a firm believer in spreading the word when I receive good service or have a pleasant buying experience, etc. I know you've been around the board awhile, but if you haven't, rate this dealer on the appropriate thread.

RipRocK · 04-01-2004, 01:06 AM

Bill, kudos to your dealer. They deserve every bit of your praise and you should be pleased. It's always nice when someone goes the extra bit of distance for you and you end up with a pleasant surprise at the end of the day. That dealer's a keeper.

ramirami · 04-01-2004, 09:43 AM

good to know...

03-31-2004, 10:59 PM	#1 (permalink)
Bill Balmer Registered User Join Date: Nov 2002 Location: On the Edge Posts: 767 Feedback Score: 0 reviews	My happy service story My Pilot was due for an oil change, and close to the 30k mile mark. I also figured it was close enough to the end of the warranty period that I'd get a few other items taken care of. So I scheduled it for the oil change and told the dealer that it also needed: interior B-pillar trim replaced (from the dreaded seat-belt dings) exterior driver's door trim re-attached (it was loose and would flap when you closed the door, making a "double slam" noise cd player was skipping when warm Brakes were pulsing, like the rotors were warped. They had the car today and called me, saying (as I expected) that they recommended the 30k service at this point. That included the oil change, air filter change, coolant flush/fill, tanny oil, lubricate locks, hvac filter, diff. service, inspect belts, adjust parking brake, safety check, rotate tires, brake check, lots of inspections. I told them that I'dprefer to do most of that myself, but would they do the tranny fluid and the diff. fluid please. No problem. So here's the nice surprise. I expected most of the original work to be covered under warranty, but not the rotors, since I have almost 30k miles on the vehicle. But they covered them anyway! Turned - not replaced, but still, I was pleased. I had a coupon from Honda for the oil change (for filling out a mail survey). So the only thing I paid for was the tranny and diff service, which came to a grand total of $97. Very reasonable, I thought. The trim pieces and a new cd player are all on order and not yet installed, but they are covering them all under warranty as well. It's nice to have a good service experience! By the way, this was all at Pauly Honda in Libertyville, IL. __________________ '03 Silver Pilot EX '93 Mercedes Benz 500E

04-01-2004, 12:21 AM	#2 (permalink)
wwong Super Senior Member Join Date: Apr 2003 Location: Southern California Posts: 2,368 Feedback Score: 0 reviews	interior B-pillar trim replaced (from the dreaded seat-belt dings) I'd suggest you get my pillar protection tape or you will end up getting dings on your new pillar too. If you are interested, send me a PM for payment details. B-Pillar Solution __________________ Custom Non Slip Foam Pads for the Honda Pilot, Click here to visit my website 2003 Honda Pilot EXL-NAV, Starlight Silver, #86733 "Featured Pilot March 2004" EXTERIOR-Perfect Fit Hood Guard, Lower Trim, Lower Trim Garnish, Bumper Garnish, Fog Lights with Eurodezigns H3 bulbs, Wheel Locks, Fender Flares, Crossbars, Door Mirror Covers, Vent Visors, Running Boards, Rear Splash Guards, Trailer Hitch, Pilot #PM555 Stainless Steel Exhaust Tips, Euro Dezigns H4 replacing Sylvania Silverstars, Tire Minders, EX emblem, Third Brake Light Decal, Michelin CT, Chrome OEM Wheels, Muth Signal Mirrors, Sylvania #885 Back Up Lights INTERIOR-Wooden Shift Lever, Wood Grain Interior Trim, All Weather Mats, Cargo Cover, Cargo Organizer, Cargo Tray, Cargo Liner, Trunk Organizer, Broadway Optics Mirror, Raybrig R130 ELECTRONICS-Networkcar, Power Inverter, Nav DVD upgrade V.2.11C, Rear View Camera CUSTOM ACCESSORIES- Door Edge Guard, Foam Pads for Center Console and 2nd Row Activity Tray, Foam Pads for Doors and 3rd Row Bins and Cupholders, Dead Pedal Cover, Cargo Storage Pad, Padded Glove Box, Sunglass Holder Pad, Pillar Protection Tape, Fog Light Covers, Door Reflectors, Cargo Liner Velcro Replacement Kit, Chrome h-p License Plate Frame, VTM-4 emblem, Chrome Accent for the OEM Lower Trim, Chrome Accent for the OEM Running Boards, Chrome Grille Accent, Navi Screen Protector, Non-Slip Pad for the OEM Cargo Tray, hp.org sticker and tee

04-01-2004, 09:43 AM	#5 (permalink)
ramirami 'da Moderator Join Date: Feb 2003 Location: Arlington Hts., IL Posts: 7,969 Feedback Score: 0 reviews	good to know... __________________ ~~2003 Starlight Silver EXL_RES~~ 2005 Blue Audi A4 Cabriolet 3.0 2011 Black Audi Q5 2.0T

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04-01-2004, 01:06 AM	#4 (permalink)
RipRocK Super Duper Member Join Date: Jul 2002 Location: Edmonton, AB., Canada, eh!! Posts: 2,388 Feedback Score: 0 reviews	Bill, kudos to your dealer. They deserve every bit of your praise and you should be pleased. It's always nice when someone goes the extra bit of distance for you and you end up with a pleasant surprise at the end of the day. That dealer's a keeper.

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