Dealer issue... am I crazy? - Honda Pilot

deanmcneill · 02-16-2008, 10:34 AM

Here's the story... Brought my 6mnth old '07 back to the dealer for B1 service.

When they rotated tires they removed the stainless steel TP indicator caps (with the green/yellow/red indicators) and threw them away...said they were seized on!? They replaced them with the standard black plastic tops – yuck!

Rub is, they never said anything to me or wrote anything on the work-order/receipt.

I noticed it next day and called the service manager... who explained what happened. I said, okay give me a new set, she said she'd have to have my service advisor (guy I dealt with) call me...This is now gettiing just stupid...

A week later nobody's called!

I could just buy the replacements, can't cost more than a few $$'s each, but it's the principle of the thing. I don't want to deal with a dealer who a) doesn't tell me what they did and B) doesn't deal with issues right away.

There's another dealer about 15 minutes further away. Maybe I'll try them?

Am I crazy?

jestmaty · 02-16-2008, 05:52 PM

That is pretty rude of them to not consult you regarding that small action. A 'no call back' gets no more chances from me... in any dealings.

How unfortunate that they will A: Probably lose your business from here on out. and B: The apparent lack of communication between the service manager and an 'advisor' will probably cause you to defect.

Last time I checked the 'manager' had to ok to make decisions for $15 worth of TP caps, not the advisor....

rlapid · 02-16-2008, 06:09 PM

i agree with jestmaty. give that dealer the boot and try the other one.

tim.s · 02-16-2008, 07:11 PM

Quote:

Originally posted by deanmcneill
...They replaced them with the standard black plastic tops – yuck!...

At the very least, they need to replace the black caps. The stock caps are silver and match the silver TPMS valve stems. Even if they baulk at replacing your pressure indicating caps, they need to replace the black with silver.

By the way, was this the same Dealer that sold you the Pilot and felt it was necessary to overcharge you for the pressure indicating caps in the first place?

deanmcneill · 02-16-2008, 07:47 PM

The Slver TP caps came standard... that's why I want 'em back. If they were part of the purchased vehicle they shouldn't be taking them off and replacing them. Least they could have done was to give 'em back to me...even if they were seized on... which I find strange.

jay · 02-16-2008, 08:28 PM

Quote:

Originally posted by deanmcneill
The Slver TP caps came standard... that's why I want 'em back. If they were part of the purchased vehicle they shouldn't be taking them off and replacing them. Least they could have done was to give 'em back to me...even if they were seized on... which I find strange.

I agree completely. And they got them off, so they should go back on!

GETFURIOUS · 03-12-2008, 05:24 PM

GO BACK TO "THAT" DEALER AND INSIST THAT THEY REPLACE YOUR CAPS WITH NEW ONES THAT ARE EXACTLY THE SAME.....

THEN CALL HONDA'S CORPORATE OFFICE AND REPORT THE BAD SERVICE AND THE LACK OF RESOLUTION AFTER CONTACTING THE SERVICE MANGER.....HONDA "WILL" GET THEIR ATTENTION!....

AND BY ALL MEANS.....NEVER GO TO THAT DEALERSHIP AGAIN.....

GOOD LUCK.....

OH YEAH.....POST THE DEALER'S INFORMATION HERE SO THAT WE WON'T GO THERE EITHER.....

I AM A FIRM BELIEVER IN CUSTOMERS VOTING BY TAKING THEIR BUSINESS AND MONEY ELSEWHERE.....

**colorider** · 03-12-2008, 07:49 PM

Quote:

Originally posted by GETFURIOUS
GO BACK TO "THAT" DEALER AND INSIST THAT THEY REPLACE YOUR CAPS WITH NEW ONES THAT ARE EXACTLY THE SAME.....

THEN CALL HONDA'S CORPORATE OFFICE AND REPORT THE BAD SERVICE AND THE LACK OF RESOLUTION AFTER CONTACTING THE SERVICE MANGER.....HONDA "WILL" GET THEIR ATTENTION!....

AND BY ALL MEANS.....NEVER GO TO THAT DEALERSHIP AGAIN.....

GOOD LUCK.....

OH YEAH.....POST THE DEALER'S INFORMATION HERE SO THAT WE WON'T GO THERE EITHER.....

I AM A FIRM BELIEVER IN CUSTOMERS VOTING BY TAKING THEIR BUSINESS AND MONEY ELSEWHERE.....

Why are you YELLING?????

iivtecracerii · 03-12-2008, 08:42 PM

Quote:

Originally posted by colorider

Why are you YELLING?????

because he is furious!

evarsallona · 03-12-2008, 09:05 PM

my own custom H valve caps
(Kragen auto store)

rocky · 03-12-2008, 09:10 PM

There is also a dealer rating tab on the top of the page.

GETFURIOUS · 03-12-2008, 09:15 PM

Quote:

Originally posted by colorider

Why are you YELLING?????

SINCE IT IS NOT POSSIBLE TO "HEAR" A "WRITTEN" WORD.....IT IS NOT POSSIBLE TO YELL BY TYPING.....

PLEASE DON'T INSERT "YOUR" OPINION INTO MY POST.....

THANKS FOR WASTING TIME STATING SOMETHING THAT DID NOT NEED TO BE SAID.....

GOT IT?....

jay · 03-12-2008, 09:19 PM

Quote:

Originally posted by GETFURIOUS

SINCE IT IS NOT POSSIBLE TO "HEAR" A "WRITTEN" WORD.....IT IS NOT POSSIBLE TO YELL BY TYPING.....

PLEASE DON'T INSERT "YOUR" OPINION INTO MY POST.....

THANKS FOR WASTING TIME STATING SOMETHING THAT DID NOT NEED TO BE SAID.....

GOT IT?....

On this board, we consider all caps as shouting. It makes posts hard to read, and is something we just don't do. By the way, the previous poster is a board moderator. We're a friendly crowd, but you need to take a step back, take a deep breath, and get off on a better foot. GOT IT?

**colorider** · 03-12-2008, 09:34 PM

Quote:

Originally posted by GETFURIOUS

SINCE IT IS NOT POSSIBLE TO "HEAR" A "WRITTEN" WORD.....IT IS NOT POSSIBLE TO YELL BY TYPING.....

PLEASE DON'T INSERT "YOUR" OPINION INTO MY POST.....

THANKS FOR WASTING TIME STATING SOMETHING THAT DID NOT NEED TO BE SAID.....

GOT IT?....

Every post you have submitted since joining has been in ALL CAPS. This is considered rude on this board.

If it did not have to be said, you would not still be using caps now.

I will not remind you again. GOT IT?

Thanks.

tim.s · 03-12-2008, 10:00 PM

Quote:

Originally posted by GETFURIOUS
...PLEASE DON'T INSERT "YOUR" OPINION INTO MY POST.....

THANKS FOR WASTING TIME STATING SOMETHING THAT DID NOT NEED TO BE SAID...

Oh my.

Quote:

Originally posted by jay
On this board, we consider all caps as shouting...

Yeah, it's considered shouting and rude most places.

Quote:

Originally posted by iivtecracerii
because he is furious!

But this comment almost made the whole exchange worthwhile.

02-16-2008, 10:34 AM	#1 (permalink)
deanmcneill Registered User Join Date: Jul 2007 Location: Nova Scotia Canada Posts: 57 Feedback Score: 0 reviews	Dealer issue... am I crazy? Here's the story... Brought my 6mnth old '07 back to the dealer for B1 service. When they rotated tires they removed the stainless steel TP indicator caps (with the green/yellow/red indicators) and threw them away...said they were seized on!? They replaced them with the standard black plastic tops – yuck! Rub is, they never said anything to me or wrote anything on the work-order/receipt. I noticed it next day and called the service manager... who explained what happened. I said, okay give me a new set, she said she'd have to have my service advisor (guy I dealt with) call me...This is now gettiing just stupid... A week later nobody's called! I could just buy the replacements, can't cost more than a few $$'s each, but it's the principle of the thing. I don't want to deal with a dealer who a) doesn't tell me what they did and B) doesn't deal with issues right away. There's another dealer about 15 minutes further away. Maybe I'll try them? Am I crazy?

02-16-2008, 05:52 PM	#2 (permalink)
jestmaty Registered User Join Date: Jun 2004 Location: Katy, Tx Posts: 1,263 Feedback Score: 1 reviews	That is pretty rude of them to not consult you regarding that small action. A 'no call back' gets no more chances from me... in any dealings. How unfortunate that they will A: Probably lose your business from here on out. and B: The apparent lack of communication between the service manager and an 'advisor' will probably cause you to defect. Last time I checked the 'manager' had to ok to make decisions for $15 worth of TP caps, not the advisor.... __________________ 2004 EXL-RES Sage Brush Pearl 2005 Bayliner 175XT Bowrider OEM Tow Package, side steps, Front window tint, interior wood trim, ss exhaust tips, Castrol full synthetic oil, 7 yr/100k extended warranty, crossbars

02-16-2008, 06:09 PM	#3 (permalink)
rlapid Registered User Join Date: Sep 2006 Location: West Sacramento, California Posts: 847 Feedback Score: 0 reviews	i agree with jestmaty. give that dealer the boot and try the other one. __________________ 2006 Pilot EX-LN 4WD \| Taffeta White \| "Amelia" OEM accessories: chrome side steps, crossbars, cargo tray, cargo cover, wheel locks, rear splash guards, door edge guards, full-size spare Aftermarket accessories: Yakima Big Powderhound, LED license plate and door bulbs, Infinity 6012i speakers, 4300k HID, 35% tint, Nokya yellow fogs + yellow Lamin-X

03-12-2008, 05:24 PM	#7 (permalink)
GETFURIOUS Banned Join Date: Feb 2006 Location: MARYLAND Posts: 54 Feedback Score: 0 reviews	GO BACK TO "THAT" DEALER AND INSIST THAT THEY REPLACE YOUR CAPS WITH NEW ONES THAT ARE EXACTLY THE SAME..... THEN CALL HONDA'S CORPORATE OFFICE AND REPORT THE BAD SERVICE AND THE LACK OF RESOLUTION AFTER CONTACTING THE SERVICE MANGER.....HONDA "WILL" GET THEIR ATTENTION!.... AND BY ALL MEANS.....NEVER GO TO THAT DEALERSHIP AGAIN..... GOOD LUCK..... OH YEAH.....POST THE DEALER'S INFORMATION HERE SO THAT WE WON'T GO THERE EITHER..... I AM A FIRM BELIEVER IN CUSTOMERS VOTING BY TAKING THEIR BUSINESS AND MONEY ELSEWHERE..... __________________ GETFURIOUS! 2004 SAGE BRUSH PEARL EX-L/RES 2004 JEEP LIBERTY RENEGADE

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02-16-2008, 07:47 PM	#5 (permalink)
deanmcneill Registered User Join Date: Jul 2007 Location: Nova Scotia Canada Posts: 57 Feedback Score: 0 reviews	The Slver TP caps came standard... that's why I want 'em back. If they were part of the purchased vehicle they shouldn't be taking them off and replacing them. Least they could have done was to give 'em back to me...even if they were seized on... which I find strange.

03-12-2008, 09:10 PM	#11 (permalink)
rocky Super Senior Member Join Date: Jul 2004 Location: Red Sox Nation Posts: 7,173 Feedback Score: 0 reviews	There is also a dealer rating tab on the top of the page.

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