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Chettie · 09-15-2002, 05:15 AM

I am truley amazed at the ignorant things the service "advisors" are telling there customers these days. The dealer I just took my Pilot to for the crunching sound in the window, actually told me that I should have taken my Pilot to the dealer I bought it from. The dealer I bought it from was an hour and a half away, because no one in our area had one. He told me that Honda pays them good money to check over the vehicle and it 's their responcibility to fix it. I was already unhappy that I had to take my $31,000 new honda to the service department, and then I get greeted by Mr. "I don't want to assist a non-Hoen Customer". He decided to check it, since they already booked an appointment and the shuttle was leaving in 10 minutes to take me to work. I called the service director and he was (or at least acted) stunned that an advisor would literally try to push a customer away. When I called to check the status, the advisor was Mr. "I just get scolded so I better be nice to the customer". Needless to say I won't be taking my Pilot back to them. Luckily there is another Honda dealership close to my work. It's important to let American Honda know what's going on in service, so they are aware of what's happening to THEIR customers. I called American honda and they made note of my complaint and the dealer it came from. If we all do this, Honda will make the necessary changes to correct the problem. I've seen other manufactures take action on this and affectively get things turned around in the serive department. Sorry for the lengthy message, but just wanted to share that we can make a difference if we just speak up.

09-15-2002, 05:15 AM	#4 (permalink)
Chettie Member Join Date: Sep 2002 Posts: 65	Service I am truley amazed at the ignorant things the service "advisors" are telling there customers these days. The dealer I just took my Pilot to for the crunching sound in the window, actually told me that I should have taken my Pilot to the dealer I bought it from. The dealer I bought it from was an hour and a half away, because no one in our area had one. He told me that Honda pays them good money to check over the vehicle and it 's their responcibility to fix it. I was already unhappy that I had to take my $31,000 new honda to the service department, and then I get greeted by Mr. "I don't want to assist a non-Hoen Customer". He decided to check it, since they already booked an appointment and the shuttle was leaving in 10 minutes to take me to work. I called the service director and he was (or at least acted) stunned that an advisor would literally try to push a customer away. When I called to check the status, the advisor was Mr. "I just get scolded so I better be nice to the customer". Needless to say I won't be taking my Pilot back to them. Luckily there is another Honda dealership close to my work. It's important to let American Honda know what's going on in service, so they are aware of what's happening to THEIR customers. I called American honda and they made note of my complaint and the dealer it came from. If we all do this, Honda will make the necessary changes to correct the problem. I've seen other manufactures take action on this and affectively get things turned around in the serive department. Sorry for the lengthy message, but just wanted to share that we can make a difference if we just speak up.