strike 2 another strike and it will be easy to return it with lemon law in the states. Wish we had that in Canada.

 

Not necessarily , every state has different laws,and believe me , the dealers/manufacturers Never make it easy.

 

I'm considering a Pilot and have been monitoring this forum for issues with the vehicle. Sounds like the first thing I should purchase is some sort of small video camera to mount overhead so I can capture the inevitable warning lights when they occur. Sorry for your troubles.

 

<snip>......So he ensured me that my vehicle was fixed, and that his service team won 9 presidents awards for the last 9 year blah blah blah. <snip> :bangh:

Did you ask him how many BS awards his team had won?...and I don't mean British Standards.

 

So on Tuesday of this week I purchased a beautiful 2016 Pilot Touring with about 10 miles on it, and since then it has been sitting at my dealership with a check engine light and AWD malfunction light. Yesterday they called me to inform me that the problem was the EGR error code, but they tested it twice and passed. So as anyone I am very hesitant about picking up my brand new Pilot that I paid 42 grand for and all ready has problems. So I talked to the sales manager only because he was the only one there I could voice my concerns to. (Love it when they call you to pick up your brand new vehicle after all the owners and managers leave.) So he ensured me that my vehicle was fixed, and that his service team won 9 presidents awards for the last 9 year blah blah blah. I told him thats fine and dandy but if this vehicle fails again I would not be so acceptive. I also voiced my concerns about compensation of some sort. So now my story is getting long and I apologize, so Ill finish up. Picked up my keys at the service desk and they ensured me it was fixed too. Drove the Pilot down a straight road at 40-50MPH and turned the AC on and sure **** theres check Engine light and AWD light on staring right at me. So now I'm furious took my vehicle back and now they have it and will try to fix it again. My question for all of you, is what recourse do I have? I understand under UCC law I can Revoke ownership if this vehicle is not to the safety standards that they claimed it to. As well as PA lemon law. But has anyone else had to deal with this? I feel like my Dealership is incompetent and useless at this point.

If you do a search under my threads, I had a transmission problem at 50 miles on odometer. It took a tow to the dealer and two attempts to figure out what the problem was. They reset some codes and called it good, but problem was still there when I was about to drive the car out of the dealer, I ended up leaving in a loaner. To make the story short it turned out a loose electrical harness, improperly seated at factory. Dealer reconnected it and haven't had a problem since. So it was a very simple thing, an easy fix. But the symptom of the problem was very dramatic, especially for a vehicle, that just rolled off the dealer lot. I feel your frustration, especially after they cash your check and you're left with an inoperable vehicle. I love our Pilot though, it's a joy to drive. Yours is most likely an easy fix, it just sucks to have to go through that.
Here is that thread:
http://www.piloteers.org/forums/showthread.php?t=92066

EX-L AWD 2100 miles on odo

 

So update on my Pilot. Dealership has talked to Honda America and they said to change out the solenoid of the EGR sensor. They are to call me sometime today for pick up. I feel however that this vehicle is unreliable and a 3 year warranty is not going to cut it. I feel that I am going to have nothing but issues with this Pilot and dealership should extend my warranty for free, if not replace my vehicle for another Touring or Elite. Am I asking to much? Or is this reasonable?

 

While I don't think that's too much to ask, I will be shocked if they do anything remotely close to that.

 

Hope your dealer will fix it one kast time. If the issue comes again you can use the lemon law to return it and buy something else. Sorry for your trouble with the Pilot. I don't have any major issues so far, knock on wood, we don't have lemon laws up here we only have lemons, lucky that I don't get one.

 

So here is the update on my Pilot, Dealer called me to inform me that I would not be receiving my pilot to next week. They "Believe" that the problem is a solenoid leaking gas into the EBR. So after talking to my wife, we both feel that this vehicle is unreliable and unsafe and we do not wish to own this vehicle. Under the UCC law we should have the right to refuse or reject the vehicle due to it being misrepresented as safe and reliable. We are going to ask for a different Pilot Touring or Pilot Elite (at cost of dealer) if not our money and trade to take our business else where. Of course we feel that we are given a run around with our issue, and the owner was to call me last night, which he did at 9:05 Pm while I putting my children to sleep and did not have to pick up my phone. Of course the owner is not in today and will not be in until tomorrow which I work. This is becoming the worst experience of purchasing anything in my life and I just want to be done with it, and want to enjoy my new vehicle.

 

This is becoming the worst experience of purchasing anything in my life and I just want to be done with it, and want to enjoy my new vehicle.

I'd suggest you email Jeff Conrad at America Honda and get some action from Honda themselves. The dealer is going to be limited in what they can do. Going the executive route might get you more of an expedited and satisfactory response. If it is a vehicle safety issue, you can also file a report with NHTSA.

 

Airborne: Please reboot your approach. Your beef is with Honda (and their supplier) not the Dealer. Going nuclear on the dealer is more likely to result in you being asked not to return.

You have a Warranty on the car for exactly this kind of event.

 

Rocky: I think your right, im going to let my wife take the reigns and talk to the owner. I have also started an email to Jeff Conrad for help with this matter, but I hope we don't have to take it any further than this.

 

Update. Owner finally contacted us and ensured that his service department would fix the issue. However I feel that the service department is incompetent due to them not fixing it from the start. We have informed the owner that we do not want this vehicle, which he said that we would have to go to corporate. I have emailed Jeff Conrad and hope that he can solve this problem and get us a new vehicle or our money back. We have also contacted a lemon law lawyer due to the fact they are denying us rights under UCC. I dont know if there is any actual lawyers on here, but if there is and they know this law I hope you can provide advice. Here is any dispute to the UCC.
REJECTION-The new car buyer may discover a problem with the vehicle within the first few miles of his purchase. This would allow the new car buyer to reject the goods. If the new car buyer discovers a defect in the car within a reasonable time to inspect the vehicle, he may reject the vehicle. This period is not defined. On the one hand, the buyer must be given a reasonable time to inspect and that reasonable time to inspect will be held as an acceptance of the vehicle. The Courts will decide this reasonable time to inspect based on the knowledge and experience of the buyer, the difficulty in discovering the defect, and the opportunity to discover the defect.

 

I thought in some states, where you give your dealer three times to resolve the same issue, after three times, if not resoleved then the lemon law applys. Of course the issue must be reasonably significant.

 

Interesting that your state has that UCC law, most don't. You probably need to get the entire statute and read it thoroughly. You might have missed your window to reject the vehicle when you didn't do so immediately after taking possession. Allowing them to attempt a repair might mean you've accepted ownership.

Good luck on having then give you an elite as a replacement at no cost to you. No dealer in their right mind would ever do that.

 

You're not going to get any help from Honda now that you mentioned the "L" word. Be prepared for about a year long painful process that likely ends in an arbitration hearing.

 

So heres a quick update to my 16 pilot, Honda Engineers believe it needs a complete new cylinder head. They have ordered the part but have no idea when the part will be in. Honda Corporate has agreed to extend the Powertrain Warranty to 10 years 100,000 miles and that's it. The owner is avoiding all my calls and refused to talk to me. My lawyer informed me that though I may have a case under UCC law, it is highly unlikely that I would win, and that I could last for years. Her advice is to lemon law it when if it fails again. My wife and I have no faith in Honda, and have little faith in this vehicle. We will never do business with the dealership again, nor will we do buy a Honda product again. Once opportunity presents itself we will trade in this Pilot and buy a completely different vehicle from a reputable dealer. It has been a week since we have purchased our vehicle and dropped it off at the dealership and we have no clue when we will get it back. For all of those who might be interested in buying a Honda, be careful and I hope you get a new one, if not prepare to be disappointed. For those of you think I am over reacting, maybe I am, but I believe I have a right to be. I didn't get this money handed to me, I worked hard for it, and to see what I have to show for it sitting at some dealership lot, while I am driving a loaner I feel is wrong. Thank you for all of those who agree with me, and thank you for your support.

 

You sound like a very dramatic person. I find it laughable that you think your entitled to new vehicle. Your dealer is probably bending over backwards for you, so you burned that bridge. They extended your warranty and that's not good enough for you? I love my Hondas and they have been great cars, not perfect but better than most cars out there. Good luck trading it in unless you have money to burn.

 

Put yourself in his shoes. He signed the paperwork, he wrote a check, got in the car and barely drove it off the lot when it broke down. All of a sudden it's his problem? This is one of those unique instances where replacement is warranted. Its not like he put a few thousand miles on the car. This is the ultimate product failure, this vehicle was never operational, inoperable out of the box. It absolutely should be replaced if Honda cares about its reputation. I don't know how he handled himself with the dealer, probably not too proud of himself in hind sight. But who would handle this well.

 

Sorry for your bad luck. To me,that's what it is and I don't believe any other dealer is that much better,you can't bring it back like a $10 toaster from Sears.
Google Porsche IMS ,engines went bad in $90k cars,and Porsche fought it.
I would fight for an extra 20k miles on that 100k warranty,and make sure it's transferable .

Steve

 

I had bought a new civic and the next day the it leaked oil all over the garage and it needed a new rear main seal. The dealer gave me a loaner so wasn't walking and it was fixed. Sometimes that happens and you need to let the dealer and the manufacturer make it right, that's why you have a warranty. Imagine if every person demanded something new every time something broke.

Sometimes it's not always easy to diagonse certain problems.

 

Sadly, the warranty won't pay you back for the amount of time you lose at the dealership trying to get your car fixed, which seems to be what Airborne is going through. I can't imagine having to go out of my way by that much because something malfunctions on a brand-new Pilot that I had just bought, and time is money to me.

Hang in there, Airborne. I apologize profusely, but I don't have any other words to respectfully say that it sucks to be you right now. I do hope you can build a good case against all parties involved in this predicament.

 

I feel his pain, remember cars and trucks are made by robots & humans the sometimes make mistakes. I think Honda makes a great product. We have owned 3 Accords & 3 Pilots which have been great vehicles. I understand it's a new car but things happen. The dealer gave you a loner& extended your warranty. I would have given them a chance to make it right before calling an attorney. That's the problem today sue sue sue. You pissed the dealer off when you got an attorney involved. Every day someone is bashing Honda remember no one put a gun to their head and made you buy it! Remember no vehicle is perfect. I feel your pain spending all that money and you can't drive it.i would have been pissed too. Life is to short to loose sleep over a car. You need back off and give them a chance to make it right


2016 Pilot EX-L AWD Obsidian Blue, WeatherTech floor liners , mud guards ,hitch ,Bully step

 

For your clarification of this issue, I hope no one ever has to go through this. I understand that this most likely a fluke, but I believe how it was handled by Honda and the Dealer could have been different. I understand that the dealer has limited options when fixing a vehicle under warranty, but this vehicle should have been replaced by a different pilot the first day it was returned. However it was not and it needs fixed, that's why there is warranties. I have only contacted an attorney to see why my rights are as a consumer, did not have my attorney contact the dealer, nor do I wish to sue them. I just want my Pilot, I love this Pilot, its beautiful and sleek, but its been almost two weeks since I purchased it and have put on 10 miles. For a person who takes care of his mother who has ALS, and daughter who has AUTISM, and also works odd shifts while his wife works opposite shifts, its more than inconvenience for me. I am not trying to get your sympathy, but my perspective. I have spoken to the owner, and he guarantees they are working hard to get my vehicle fixed, and I hope he is right. I have not completed my new owner survey yet, nor have I left a review of the dealer, I am waiting to see what happens with my vehicle first. BUT if you cant understand my frustration than you must be on a lot of antianxiety meds.

 

I completely understand your frustrations here and agree with you, but I think your last comment isn't really appropriate and will just serve to rub others up the wrong way.

Did you get any response from customer support after emailing Jeff Conrad?

For anyone wondering what I am still doing on this forum after cancelling my order, my family and I sat down and talked again. My wife and daughter convinced me that this is the best vehicle for us at this time, since we need a new one anyway. I have therefore cancelled my cancellation and now I am back to waiting again. Once I get it, have no fear I will be emailing the new big chief at Honda America with my thoughts.

 

Good luck on this one, my advice (I need to listen to myself sometimes).
1) Keep your cool, 2) document, document document. who you spoke to, what issues you are having and how it impacts you. 3) The next time you get your vehicle back drive it around the corner bring it back and complain about the radio. At this point, you will have tons working in your favor. Cause Honda knows that the radio is bad, they cant say its not.


I have to admit, in the past when I didn't have time (production job and college), or money (production job and college) it made economical sense to buy newer car, as my older one was killing me. The dealership saw me coming a mile a way. They sold me a vehicle that had been hit by a train, once brought to their attention, they said "sue us, you don't have the time or money to do so, now please leave". To tell you the truth, I only got out of that hole but the "Grace of God" and it really ticks me off that others who have less than I get caught up in such traps. I have found that those who do the trapping (of others) are getting squeezed at a higher level, and they don't fully understand (or care) how your being messed up as they are fearing for their own well being. Two or three years later many will meet misfortune and they will have to face head on their own demons.


In your case, the motor and electronics may be just something that wasn't put together just right. I assume that Honda will take care of you. Be patient and firm that your dealership puts you in a equivalent loaner vehicle as what is broken. With that being said, Honda is still selling vehicles with broken radios. Use this to your advantage. As I mentioned, when you get your car back, open a claim on your mono (I mean stereo) and document the heck out of that as well. It may not be what gets you out of this auto but it may be the item that pushes the case in your favor.


I have been in similar shoes as yours and I know its not easy. If Honda and your dealership will not give you another vehicle right now, maybe they will change your purchase to a short term lease so you can get a 17 in the next 6 or so months.


Good luck, and may peace be with you.

 

If the car has been at the dealer for two weeks I would get them to make the first payment. I would say if you get the car back and it still gives you trouble then of course a replacement vehicle.

 

Not sure about other countries, but in South Korea they have a consumer protection law that requires manufacturers of anything whether it be a toaster, oven, or car to replace it with a new one if it breaks within a certain time period. Its meant to resolve situations like this. C'mon, just 10 miles on the Pilot and it needs a new cylinder head...wow...Honda should have just coughed up another Pilot for a PR win. I'm not sure what Honda and the dealership gains by trying to fix this Pilot over and over as they've probably lost a customer for life and I'm sure if the owner spoke with any local news stations would get some pretty bad press. Just imagine the headline...Honda's newest flagship SUV broke after 10 miles, dealership no longer returning calls, etc.

Let's all put ourselves in his shoes and I'm sure we'd be screaming as well for a replacement. Given the production tolerances of Honda, which have declined in the past decade, I would also say this is a fluke, but again this vehicle came out of the factory with lots of issues. It's almost like we're beta testing it so they can ensure the 2017 models are perfect. I know as production years go by on cars things get better as they find and fix problems.

Good luck to the owner...I'm finally happy with our Pilot after the tranny update.

 

The same thing happened to me. I live in Maryland and I bought a Pilot Touring in NJ. As I was driving to Maryland both the check engine and the AWD lights came on. Tooke the car to the nearest Honda dealer for repair, it was there for one day, they called me saying it was ready. I went to pick it up drove about two miles and the lights came back on. It has been about a week and the car still there to be repaired. I did open a case with Honda so they know what is happening. I'm in the same boat as Airborne it is very frustrating that a brand new car with less than a week has already spent more time to be repaired than me driving and enjoying it.

 

under 25 miles with check engine light coming on? Honda America should have bought the SUV back.

To OP, you can try social media route as well. Go to Honda's twitter and/or facebook pages.

 

To OP, you can try social media route as well. Go to Honda's twitter and/or facebook pages.

He could, but I'll take an educated guess and tell you it won't last 5 minutes on there. :wink: